Terra Cotta

Great experience working with the team at Terra Cotta! Their local knowledge as well as their knowledge about the property was extremely helpful. They continously provided prompt feedback about and after viewings and also answered the prospective buyers' questions and queries very efficiently. Upon offer having been accepted, their advice on various matters related to the sale (both to seller and buyer) was key for the transaction to complete. They are reliable and professional but yet friendly and approachable. I do not think the sale could have been handled any better.

Terra Cotta are a friendly estate agent who look after your best interests throughout the buying process. They are professional and trust worthy.

We felt we had to write a review to say a big thank you to Nicola and Mandy for their amazing diligence in successfully selling our property. A complete contrast from our previous Agent! Their advice on all matters was spot on. Right from the start, they were professional and followed up all communications immediately. Every visit they provided feedback straight away and requests from potential purchasers were dealt with efficiently.

With being local, they knew everything about the area and ensured they knew everything there was to know about our property. They could not have done anything more to improve their service an we can recommend them highly to anyone considering selling their house!

We live abroad but own a property in the UK that we wished to rent out. Hence we needed a company that would find good tenants and look after the property in our absence from the UK. We also wanted good value for money. It is now 15 years plus since we signed a contract with Terracotta to manage the property and we have achieved both objectives. Their rental charges are below those of others in the area, and their principal office is a reasonable distance from the property but through their regular visits to monitor its state and to assess how well it is being managed by the tenants it has been kept in very good condition.

Their surveys have been carried out efficiently and with good detail for us to know its condition and when problems have occurred like mechanical breakdowns of equipment etc they have been good at obtaining quotes and offering different options to retain the status quo.

We have dealt with Terra Cotta since moving to the Surrey Hills almost ten years ago, and as tenants, buyers and landlords. We consistently find them to be reliable, professional yet very human and open to our thoughts and opinions. Would not hesitate to recommend them.

Terra Cotta have let and managed properties for me for decades and have always looked after my and the Tenant's interests with great thoughtfulness and the benefit of their long experience. They have always quickly found replacement Tenants when required. On a personal level they are a delight to deal with and excellent at resolving any problems that arise. Therefore I can relax and trust in their good management.

We have had a great experience working with Mandy and Nicola on our house purchase and subsequent letting of our existing house. Their local knowledge and contacts are invaluable. Along with their friendly professional approach they are responsive and supportive, providing us with valuable advice throughout both processes. The experience has definitely left us with a very positive impression of Terracotta and we will certainly look to work with them again in future, and recommend them to friends/family. It's all been seamless! Thank you all

I have dealt with Nicola and Mandy over a number of years both as a landlord and a seller and have always found them professional and personable. They offer a personal service which is a pleasant change to the mainstream high street names. During our recent house sale they made the whole process very efficient achieving their estimated price within the time frame indicated, which allowed us to purchase our new home without being under offer in a very busy market.

The team at Terra Cotta did a great job in helping us sell our property in a short period of time. I appreciated their personal service, friendly manner and knowledge of the area. Nicola's personal interest in the property was nice. Her availibility was excellent and she was very good at keeping me informed. She was able to keep a level head even when things were tense as we tried to complete before the stamp duty holiday ended.

Mandy and Nicola dealt with our recent sale and purchase. Their local knowledge is so valuable, we wouldn't have found our lovely new house without them as it hadn't even come to market yet. Also, Nicola was brilliant and so professional throughout the process, without her I really don't think we would have got it sorted in time for the end of the stamp duty holiday. Thanks so much guys!