Frank Innes

Thank you so much for all your help throughout the years looking after our property renting it out. Special thanks to Ebony, Sam, Hannah and Beth for keeping in touch and sharing updates on the sale of the property this year. Success at last! I wish Frank Innes all the best.

We have recently rented a property through Frank Innes and there customer service has been flawless through out. We mainly dealt with Emily who provided us with all the information and documentation required before we had even thought about it, making the whole move feel almost stress free! Once we had moved in Emily has always been quick to answer any queries we had - even down to trying to find the water meter! Cannot thank everyone at Frank Innes enough.

Amazing service, the lettings team especially Emily went above and beyond to make a extremely stressful long distance move, from the southwest to East Midlands as smooth as possible. No question or worry was to much for them to handle with positive and friendly advice. Extremely happy with new home and the professional friendly support Emily provided.

I bought my house through Frank Innes and the sales progressor(Sam) was absolutely crucial in seeing through the sale. I had a very difficult buyer my end and my conveyancing solicitor was nothing short of disastrous. Sam made countless phone calls to solicitors, other agents and the vendors to see this sale through. Without him I honestly believe the chain would have collapsed. Superb service. Thank you

Completed on my sale last week. It wasn't the most straightforward of experiences due to an unexpected issue with title deeds but Frank Innes made things as easy and painless as they possibly could. Always friendly, professional and efficient and reassuring when necessary. Whoever I spoke to was always lovely but Hannah and Ebony in particular always seemed completely on the ball, responding to queries promptly and helping with chasing wherever possible. I would use Frank Innes again and recommend them to anyone else selling in the Mansfield area. Thank you to everyone who helped with my sale.

It definitely wasn't the most straightforward sale but the whole team at Frank Innes worked solidly and steadfastly to see the sale through. Huge thanks to Sam Claxton who put up with my many ups and downs and was always pleasant and personable (more than I can say for the agents dealing with the purchase). Wouldn't hesitate to use them again. Thanks.

Frank Innes was selling my house in January. Everything was going smoothly with them. Ebony and her team was absolutely wonderful and keep a touch with me on every stage. Massive thank you for Harmony and Sam for answering many of my calls All the best guys.

My wife and I have recently completed a sale and purchase with the Frank Innes team in Mansfield and were blown away by the service we received. I am well aware that estate agents don't always get the best press, so I will admit to feeling some trepidation as we embarked on the process of buying out new property and selling our old one. I am happy to report, however, that the service we received from the Mansfield team was absolutely first class.

From putting in the initial offer to finally closing on the deal they were absolutely first rate. Samuel Caxton really did a tremendous job for us and was genuinely a pleasure to deal with. We were struck at first by just how accommodating he was in allowing us additional visits to the property when he was clearly busy with other matters. But he came into his own during and extremely stressful exchange and completion process where I seemed to have contact with him on a near daily basis.

He really went above and beyond and showed a huge amount of patience and understanding as he guided us through what was happening and worked to unblock some very significant issues at the start of our chain which threatened to collapse the whole thing. By the end we was personally chasing up mortgage advisors and was actually more help than our own solicitor in helping to close the deal. Had we cheaped out on an online agent and not had Sam in our corner I really think the whole thing would have collapsed.

So if you are wondering about the additional cost of using a 'proper' agent, don't be. You get what you pay for and we had more than our money's worth out of the first-rate Sam and his colleagues.

We sold a house through Frank Innes and I really don't know what we would've done without their help and support. The house sale was delayed and sometimes the only communication we had was with the estate agent as the solicitor wasn't as forthcoming. In particular Samuel, our contact, made sure he communicated with us on a almost daily basis, he reassured us, never got stroppy, always empathetic and nothing was too much trouble. Would highly recommend Frank Innes, our experience was a stressful one but actually made better by the regular communication.

I would highly recommend using Frank Innes Mansfield. I have dealt with Zoe Twells many times she is very friendly and approachable. Always willing to help and responds in a fast and reliable manner. Always willing to go the extra mile. Extremely happy with the service I have received over the years. 5 star.

I'm wanting to thank the leggings team, in particular Corinne, who has been extremely helpful with us and our search for buy to let properties. Corinne has been very helpful in giving feedback for potential rental income and demand for properties we have been looking to buy. We have a couple going through the conveyancing process and we will definitely use your team to let out and manage these and all of our future purchases. The service we've received has been very impressive and I know we'll receive a great lettings service going forward. Thank you

Hannah and Gerardo have been excellent. Communication has been everything I would expect and both have gone above and beyond. Would recommend them to anybody

Really helpful and efficient in helping us sort a new property. Very responsive and communicative and friendly in approach - particular thanks to Corinne, Emily and Beth who really helped speed things along for us

Can't fault the prompt and friendly service I received here. Emily was so helpful and explained everything in detail, as well as going out of her way to get things completed ASAP! Very much appreciated and would definitely recommend to others

Highly recommend! Recently rented a property from these and they are brilliant! Had the pleasure of dealing with Emily, who is absolutely lovely, professional and so, so helpful. She got everything done quickly and always there to answer any questions I had or have. If I could, I'd give 10 stars! Thank you so much Emily for helping us find our home!

My overall experience has been very positive. Any questions we had were answered and nothing was too much trouble. The whole process was easy and helped keep stress to a minimum. I was contacted quickly to arrange viewings. Bethany was very helpful each time when I had any questions.

Frank Innes Mansfield were very professional and helpful throughout the selling process. Sold the house very quickly. Answered queries quickly too. It was a very challenging time as the solicitors were slow which was due to stamp duty changes throughout the summer (2021).

We would like to say a very very big thank you the fantastic team at Frank Innes, Mansfield Branch for the hard work, time, professionalism, patience, understanding etc in helping us to make the sale of our property go so smoothly. We gave another estate agent the opportunity to sell our property and they did absolutely nothing we were then recommend to Frank Innes estate agent.

We highly recommended this estate agent ( FRANK INNES ). We say to anyone who wishes to sell or let their property go with this estate agent. We would like to give a big thank you to the following staff at Frank Innes, Ebony, Beth, Hannah, Sam and Sarah your sales valuer. We're both happy. Thanks again to you all. M&M