Cooper & Tanner

You say Cooper and Tanner, I'd say Completely Terrific! Our purchase through C&T proved to be complicated because of issues at the very top of the chain. We would like to especially thank Danni Newman for her tenacity, unfailing courtesy and genuine interest in helping us get to exchange and completion. Dr. M & Mrs. A Peel

A company that covers all of Somerset and beyond. Honest people to deal with. Getting return calls can be a problem when leaving a message. I've been using them for years and accept that frustration.

Staff couldn't be more helpful and friendly. They responded promptly to any questions, both in person and over the phone. Would without hesitation recommend using them as an agent when going through the extremely big deal of moving home. Thanks again to Street Cooper & Tanner for their help in getting us in our new home.

Would happily buy/sale again with Cooper and Tanner. Always kept me up to date with the buying process and made it go as smooth as possible. 10/10 service :

We purchased our first home through Cooper and Tanner earlier this year and due to probate and a variety of other issues the sale took over six months to complete. The team were helpful and professional to a fault, guiding us through every step of the process and ensuring we were kept updated. As and when we decide to sell and move on we will be returning to Cooper and Tanner without hesitation! 10/10

Excellent service, any query I had was answered quickly. Always available when I needed them. Quality service.

We have been impressed by the way in which Cooper & Tanner have helped us to progress our purchase; a friendly, efficient and effective service, thank you!

If I could give '0' stars I would! Having bought a property through this estate agent, I cannot recommend enough that they are avoided! They were caught lying on several occasions, didn't pass on critical information about the property that they were aware of, and were reluctant to help iron about issues during the legal process. They made the whole experience an absolute nightmare, and it could have easily been avoided.

If you want to buy or sell a property smoothly and need to get a response from your agent, don't use this company! In reply to your response. I can assure you that this is a genuine review and I bought through Cooper & Tanner, Street Branch. I do not however feel comfortable leaving my full name on a public platform when my trust with you has been completely eroded, nor do I intend to contact you directly!

If you had sent me a link to your feedback system for your website (feefo I believe) as you would have if you knew you had provided me with good service, my feedback would have been given on there instead. It appears however that you are selective in who you request feedback from so that it is in your favour! I sincerely hope that this review makes you think twice about how you treat people.

As a landlord, I had a contract with Cooper & Tanner to fully manage my properties for an ongoing monthly fee. The T&C's specifically stated this included sourcing new tenants if existing ones leave, referencing them and providing property inventories. I was therefore shocked when days before 2 properties were due to be vacant, I was presented with a new contract stating I would have to pay additional fees in the region of 1500 (later reduced to just under 1000).

I refused and the agent withdrew marketing of both properties. The response I received from Cooper & Tanner was: "We are perfectly entitled to withdraw/dis-instruct any landlord or vendor from marketing". I have had to find a new agent and begin marketing from scratch. I have been appalled by the service I have received from Cooper & Tanner and would strongly urge landlords to consider very carefully before entering into an agreement with them. From my experience, they cannot be trusted.

No communication called 4 times to get repairs done nothing was left waiting almost 3 months with an electrical fault before someone even called. repaired it myself after 2 weeks as wasn't willing to risk my life! Avoid with a barge pole.