When it's time to make a move or make a sale, to find a home or find a tenant, turn to one of the North West's leading independent Estate Agents: property experts with a national reputation and a branch in your neighbourhood. Whatever you're looking for - a free evaluation or a detailed survey, mortgage advice or conveyancing support, property management or property auctions - you've come to the right place to find it.
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Whatever kind of property is right for you, you can rely on our property professionals for sound advice, local knowledge and long experience. From school catchments to conveyancing support, from the nearest supermarkets to shopping around for mortgages, you'll have expert support at every step of the way.
Your next rental property is waiting - it's just a quick search away. And once you've found it, you'll have all the support you need to get your application done and your references completed. The only thing we won't do is unpack the boxes for you. When you're looking for the right rental, registering with MyFH is a great place to start.
Mortgages can be overwhelming - particularly for first-time buyers. There's so much to consider. Even for those with a few moves under their belt or a growing buy-to-let portfolio, there are simply too many mortgages to choose from without some help. So it's a good thing Farrell Heyworth work with Mortgage Advice Bureau who provide expert mortgage advice to our customers.
Reviews (12)
Tina Husband
May 19, 2022
Hassan Ali
Mar 18, 2022
I tried to book a viewing for a property but they first told me i need to do an online viewing and see if we like the property. The online viewing comprised of a shoddy video made by amateurs and i would not really call it a viewing. Anyway, we were still interested in the property so i called the agent and asked if we could book a traditional viewing.
I am a cash buyer and i was told that i cant view the property without showing proof that i have the cash ready. What a ridiculous notion! i have viewed several properties recently with other agents and not one has asked me for proof of funds, so why is Farrell Heyworth being so awkward. Moreover, why would i view a property if i know i cant afford it.
Its simple maths, i either have the cash or i do not, its not like a mortgage where there is a chance it may be rejected. Absolute shocking service from these people and i would advise everyone to stay well away. In this difficult climate, they are making things tougher for buyers and i cannot believe they are turning potential buyers down. STAY WELL AWAY! NEW REVIEW: I had my second contact with this estate agent 2 weeks ago. i left an enquiry to purchase a flat and was told they will contact me to arrange a viewing. 2 weeks later i still didnt receive a call or email to arrange the viewing so i called them today.
They told me that there was a block viewing last week and the property has now been sold. What a joke!. Nobody bothered to call me to view the property and now the seller was forced to accept an offer which was way lower than ours because he didnt even know we wanted to make an offer. Customer service at this company is non existent. Worst experience ive had with a estate agent and second time this has happened with them. So frustrating!
I am a cash buyer and i was told that i cant view the property without showing proof that i have the cash ready. What a ridiculous notion! i have viewed several properties recently with other agents and not one has asked me for proof of funds, so why is Farrell Heyworth being so awkward. Moreover, why would i view a property if i know i cant afford it.
Its simple maths, i either have the cash or i do not, its not like a mortgage where there is a chance it may be rejected. Absolute shocking service from these people and i would advise everyone to stay well away. In this difficult climate, they are making things tougher for buyers and i cannot believe they are turning potential buyers down. STAY WELL AWAY! NEW REVIEW: I had my second contact with this estate agent 2 weeks ago. i left an enquiry to purchase a flat and was told they will contact me to arrange a viewing. 2 weeks later i still didnt receive a call or email to arrange the viewing so i called them today.
They told me that there was a block viewing last week and the property has now been sold. What a joke!. Nobody bothered to call me to view the property and now the seller was forced to accept an offer which was way lower than ours because he didnt even know we wanted to make an offer. Customer service at this company is non existent. Worst experience ive had with a estate agent and second time this has happened with them. So frustrating!
Julie Jackson
Feb 02, 2022
Goodness knows how this company has 5-star reviews, as the service I've received on behalf of my 81-year-old mother has been beyond appalling. My mother's fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system and was informed the office was closed as it was still the Christmas holidays. I finally received a call from a member of the lettings team on the 30th December to say their contractor wasn't available until after new year as he was on holiday. Obviously, we weren't happy about with the situation, but nothing could be done, so we had to accept it.
The contractor eventually visited the property the week later, informing my mother that new parts were needed. Days drifted by with no update as to when these parts would arrive, so I chased FH to see what was happening. I was informed the landlord had authorized a new fridge freezer as the parts were difficult to obtain and that the contractor would place an order straight away for delivery asap.
That was 2 weeks ago and we're still waiting. I have now been promised the appliance will be with my mother tomorrow (Thursday) but I'm not sure if I can believe this as she has already been let down 3 times and every time the date has changed, tomorrows date being the 4th. This complete debacle would be frustrating enough for anyone, but my mother is 81 next month: she lives alone: has arthritis in her hands and feet - along with having had part of her lung removed last year, following a diagnosis of cancer - and suffers from COPD.
The regular trips that she has had to make to the shops, for nearly a month, have been extremely tiring, stressful and mentally draining for her, not to mention the extra money she's had to spend - I don't live near my mother, so am unable to help regularly and when I call to hear her crying, saying she can't cope, it is most frustrating and upsetting.
It is unfortunate that I have had to resort to expressing myself online, but I have now sent 2 emails to FH, firstly to ask for some kind of compensation from the landlord for the extra expense my mother has incurred because of the delay, and secondly to voice my utter dissatisfaction with the lack of customer service, care or consideration given to my mother and her situation.
It should be a matter of priority for FH to ensure they have efficient contractors that are able to address tenants needs as quickly as possible, and that certainly has not been the case with this issue. I could have ordered and arranged for Curry's to fit a new fridge freezer in a matter of days, so why this contractor couldn't purchase the same sooner is completely beyond me.
The service my mother has received from yourselves and the contractor is utterly appalling and not acceptable. Please don't insult me any more by saying you're sorry the experience I received warranted a 1 star review and that feedback is important to you, It doesn't wash and just confirms your lack of care by confirming it's an automated response!
The contractor eventually visited the property the week later, informing my mother that new parts were needed. Days drifted by with no update as to when these parts would arrive, so I chased FH to see what was happening. I was informed the landlord had authorized a new fridge freezer as the parts were difficult to obtain and that the contractor would place an order straight away for delivery asap.
That was 2 weeks ago and we're still waiting. I have now been promised the appliance will be with my mother tomorrow (Thursday) but I'm not sure if I can believe this as she has already been let down 3 times and every time the date has changed, tomorrows date being the 4th. This complete debacle would be frustrating enough for anyone, but my mother is 81 next month: she lives alone: has arthritis in her hands and feet - along with having had part of her lung removed last year, following a diagnosis of cancer - and suffers from COPD.
The regular trips that she has had to make to the shops, for nearly a month, have been extremely tiring, stressful and mentally draining for her, not to mention the extra money she's had to spend - I don't live near my mother, so am unable to help regularly and when I call to hear her crying, saying she can't cope, it is most frustrating and upsetting.
It is unfortunate that I have had to resort to expressing myself online, but I have now sent 2 emails to FH, firstly to ask for some kind of compensation from the landlord for the extra expense my mother has incurred because of the delay, and secondly to voice my utter dissatisfaction with the lack of customer service, care or consideration given to my mother and her situation.
It should be a matter of priority for FH to ensure they have efficient contractors that are able to address tenants needs as quickly as possible, and that certainly has not been the case with this issue. I could have ordered and arranged for Curry's to fit a new fridge freezer in a matter of days, so why this contractor couldn't purchase the same sooner is completely beyond me.
The service my mother has received from yourselves and the contractor is utterly appalling and not acceptable. Please don't insult me any more by saying you're sorry the experience I received warranted a 1 star review and that feedback is important to you, It doesn't wash and just confirms your lack of care by confirming it's an automated response!
Martin Law
Jan 11, 2022
Phoned up to book a viewing and they didn't get back to me. TWICE. So I've just been round to the house to tell the seller that they should probably use a different estate agent. The lady actually told me that she hadn't been told at all. I'm sure they'll blame it on being busy, but if any potential sellers are reading this then I would advise you to use a more competent agency.
Jim Askam
Sep 17, 2021
I used Farrell & Hayworth to arrange a tenancy agreement approximately 4 years ago and their service was excellent from start to finish. Just recently I called Carol Dennison (Property Management Co-Ordinator) for some advice and was again delighted and impressed with the extremely professional service I received. Carol was very professional, clearly very knowledgeable on her subject and explained everything to me patiently and clearly from start to finish. Nothing was too much trouble for her and I will definitely continue to use F&H for all letting management in the future. First class service!
Samantha Huddleston
Sep 08, 2021
What a super team they are! I would definitely recommend Farrell Heyworth to anyone. Right from my very first telephone contact with them at their Preston office they have been so helpful and professional, they have been lovely and understanding with my elderly mother, and have guided us both through the process of buying and selling my mothers house. Carrie Kidd has been brilliant she has answered all of our questions, given advice and nothing has been too much trouble, she is polite and friendly. The other ladies and gents that work in the office have also been polite and friendly when I have had any queries.
Kevin Bond
Aug 13, 2021
Carol Fazakerley
Jul 23, 2021
After choosing Farrell Heyworth I am so pleased with the speedy selling of my house. Chris Plumpton was extremely helpful and always responded to my calls and requests.he even rang me in response to my text message on his day off! Natalie was also very positive and helpful liaising with the buyers and myself and nothing was too much trouble. I should point out my house was sold in 14 days at very near to the asking price. I'm just so glad I chose you and thank you to everyone at Farrell Heyworth!
Ste Thomas
Jul 15, 2021
Where to start. Do NOT go anywhere else to sell your property. Everything about this estate agents was top drawer. Prompt, courteous, professional, genuine, trustworthy and knowledgeable. Really, I could go on but they were faultless. The branch manager Chris was superb and his knowledge of the market was excellent. He was patient, honest and thorough and although he told us about the talented photographer they used we were blown away by the quality of their sales package for our property.
Each member of the team I spoke with had great communication skills and nothing was too much trouble. In the interest of balance I was trying to think of something they could of done better, but I can't. I'll be advising all my friends and family to do business with Chris and the team at Farrell & Heyworth. OUTSTANDING.
Each member of the team I spoke with had great communication skills and nothing was too much trouble. In the interest of balance I was trying to think of something they could of done better, but I can't. I'll be advising all my friends and family to do business with Chris and the team at Farrell & Heyworth. OUTSTANDING.
Natalie Hall
Jan 08, 2021
Excellent agency and would highly recommend. After seeing a video of the property my partner and I instantly knew it was for us and jumped at the opportunity to view the property in person that very same day. Within a few hours the application process had started and has run seamlessly throughout. The contract and inspection reports have been very well done and the team have been very efficient at answering our questions. Jonathan and Mandy have been great throughout the process. Thank you for finding us a lovely home.
Paul D.
Sep 01, 2020
Awful company. I feel sorry for anyone trying to sell a house through them. They are awkward and do all they can to block viewings and sales so I don't know what the company is really up to. Are you a Vendor using Farrell Heyworth? Wonder why you're not having any interest/viewings? it's Farrell Heyworth stopping them, People ARE trying to view/buy your house staff are either lazy or incompetent. I'll be knocking on doors now anywhere i see a Farrell Heyworth sign to inform the vendor and save them money too by cutting them out if i decide to purchase.
Patrick B.
Jun 16, 2020
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and chase and find ways to contact the staff. Be prepared for a long wait and to be patient. Ok my experience has been during lockdown. I see a property online and called on April 16. Viewing unfortunately was not available.
However a virtue viewing was arranged 5 days after. Having looked at the property I made an offer. At this point I was told the property was a repossession and the clients would be contacted and I would be update asap. Days later I increased my offer which was excepted. I was allowed to view, socially distancing in place. From here things deteriorated very quickly.
I made numerous phone calls 12. and 6 emails with no response. The only way you could speak with anyone was to choose the lettings option on the FH switchboard. Sales just would not get answered. I asked lettings 3 times to speak with a manager at sales. This never happened. However I was told that FH were aware of a problem with sales as other customers reported problems.
My solicitor also had problems speaking to my contact at FH. Emails were never answered. It took just under 2 months for a procedure that I was told initially would be 3/4 weeks. On the day of completion I had to travel from Southshore to Cleveleys to get the keys. I was treated very poorly with no customer care given. As I mentioned this was during lockdown.
I was also dealing with another Estate Agent for a similar property in the same street. Here the company were very professional. Excellent customer service. Calls and emails were returned the same day or the next day. Sorry Farrell Heyworth you were very disappointing.
However a virtue viewing was arranged 5 days after. Having looked at the property I made an offer. At this point I was told the property was a repossession and the clients would be contacted and I would be update asap. Days later I increased my offer which was excepted. I was allowed to view, socially distancing in place. From here things deteriorated very quickly.
I made numerous phone calls 12. and 6 emails with no response. The only way you could speak with anyone was to choose the lettings option on the FH switchboard. Sales just would not get answered. I asked lettings 3 times to speak with a manager at sales. This never happened. However I was told that FH were aware of a problem with sales as other customers reported problems.
My solicitor also had problems speaking to my contact at FH. Emails were never answered. It took just under 2 months for a procedure that I was told initially would be 3/4 weeks. On the day of completion I had to travel from Southshore to Cleveleys to get the keys. I was treated very poorly with no customer care given. As I mentioned this was during lockdown.
I was also dealing with another Estate Agent for a similar property in the same street. Here the company were very professional. Excellent customer service. Calls and emails were returned the same day or the next day. Sorry Farrell Heyworth you were very disappointing.
