Athertons

I recently requested a viewing online and received no response. When my partner called to schedule a viewing, we were told that they had seen the request but were too busy to respond. We then scheduled a viewing over the phone and travelled to the property at the scheduled date and time, but they did not show up, and when we called, we were told that it had not been booked in. Unfortunately, the seller has lost a potential sale on their home because we will not reschedule a viewing with an incompetent agency that cannot even show up for a viewing.

Very poor. Update: Thank you for your response. I can confirm that the person we spoke with initially did not specify that this was your process. As previously discussed, we were told that this was scheduled and that we should only expect a call if something changed. We did not receive any missed calls or voicemails on either of the phone numbers provided nor did we receive an email.

Having just completed the sale of my property I can not thank Jim Atherton (and his team) enough for the services offered from the initial visit to my house right up to and beyond the completion of the sale. If you are thinking of placing your house on the market, in my opinion, I would 100% recommend Athertons. The sale was by no means a 'straight forward' one with a few bumps in the road, but Jim Atherton was always on hand to guide me through the process and offer his expertise in a professional but personable manner - this was the same for the other members of staff at Athertons. In short, if I decide to sell in the future, Athertons will be my go to!

We have just moved and purchased a property through Athertons in Whalley. Through out the process they have contacted us asking for updates on our sales as we were selling 2 properties. They were very proactive in particular Helen which is more than I can say for the estate agents selling our own property. On the day of completion one of our sales the money hadn't been released from our buyers building society.

We were all packed up waiting at our new home for the keys from 11am in the morning. However as completion hadn't taken place we couldn't get the keys. This delay went on all day. At 4.30pm our daughter went to Athertons eagerly waiting for completion. Helen once again proactively was on to our buyers solicitor to chase the release of the funds she also rang our own estates to see if they could put pressure on the building society.

The keys were literally released to us at 5pm. Helen went above and beyond to ensure we were not homeless for the weekend as the solicitors had already said they finished at 5pm and wouldn't be available to Monday. I only wish our own estate agent had been as good as Athertons and in particular Helen. I would most certainly recommend them as they were so so helpful at a very stressful time. They were brilliant!.

We bought a property through Athertons and what a great service we received throughout the process! The staff were all brilliant and attentive. Helen, Tom, Jim, Simon and all! They were all friendly and down to earth in a way which is sometimes rare these days! We can not recommend them enough! A big thank you from John and Cathy for making our move less stressful and having a cheerful voice at the end of the phone.

We recently purchased a property through Atherton's. Throughout the whole process John, Tom and Helen were always on hand to give us regular updates reference the purchase and we were never hanging around waiting for responses to emails or enquiries. The whole team communicated with us effectively from start to finish and they handled the purchase brilliantly, especially with the additional pressure of the SDLT holiday. We would 100% recommend Atherton's to anybody wanting to sell or purchase a property.

The worst estate agents I have ever come across! Puts prices on way below the actual wanted price by the vendor to peak interest. Don't even trust that they have been putting our offers forward! Avoid at all costs, we will never ever use this company again! They have made a situation 10x more stressful than any other estate agents we've come across!

Fantastic agent to deal with. Great service and communication throughout the process. Jim and Tom were fantastic, I'd highly recommend them. The advice given along the way was spot on and the prices very reasonable too. Dealing with Athertons made the whole process a breeze and stress free. Exactly what you need when moving house!

What a brilliant choice we made when selecting Athertons, Whalle to act for us in the sale of our property. They were not our cheapest option but certainly demonstrated through out the process why they were worth that little extra. Nothing was too much trouble for Simon and the team, always on hand with regular updates and feedback. They handled the sale brilliantly and delivered everything that they promised. Thanks again guys.

Earlier this year I bought a property through Athertons - a great company to deal with. No hanging around for days to receive answers to calls/emails - response times are impressive. I mainly dealt with Simon Kerins - he was mustard! Staff are friendly, polite, attentive and efficient. What more could you ask for? I would definitely recommend Athertons.

House proud. John, Simon and all the Athertons team are there for you along what can be a roller coaster ride! Ever professional, communicative and with an extensive knowledge of the area, one thing is certain, Athertons will not let you down. Fabulous service and fabulous people!

We have recently purchased a property in Pleasington where Athertons were the selling acting on behalf of the vendors rather than ourselves. However due to a very protracted period from agreeing the purchase to completion as a result of a chain of some seven properties we finally completed earlier this month. We have to say that in spite of Simon Kerrins and his team not being instructed by us they have been extremely helpful pleasant and professional throughout the process and have managed to keep their own clients calm and patient throughout. I would not hesitate to recommend anyone using Athertons for the sale or purchase of properties anywhere in the Blackburn and Ribble valley areas Gwynne Furlong FRICS

We employed Atherton's to market and sell a cottage which had belonged to a much-loved, deceased relative. The valuation and marketing of the property were professionally managed in a descriptive style through excellent photography and prose. In the event, the sale proved difficult because of problems created by the prospective buyer. In spite of the fact that the buyer had not made use of Atherton's excellent service, the staff gave up their valuable time in sorting out a range of issues, and ultimately the sale was concluded.

The approach of all the staff was very professional, efficient and effective. When we visited the Whalley office, we were always made welcome, and came away feeling that progress had been made. Without their assistance and encouragement we may well have pulled out of the sale. We thoroughly recommend Atherton's to anyone with property to buy or sell - professional, friendly, welcoming, supportive, efficient and effective. Ten out of ten recommendation.

Absolutely 5 star service. They gave professional advice and guidance every step of the way as well as keeping us up to date with the progression of the sale. We found we could ring Athertons at any time and any member of staff within the office was able to help which is rare! We found that all staff had been extremely helpful and always polite. If you need a house sale done correctly then Athertons Estate Agents are the best in business.

Everyone knows what a roller coaster buying and selling a property can be. However, at Athertons their marketing strategy and communication with clients is first class. John, Simon and the rest of the team are all committed to their clients needs at every stage of the process. Well done and thanks!