Kimberleys

We had a valuation done on our property by Claire and she was brilliant; enthusiastic, really knew her stuff, keen to know what we wanted and were looking for, provided loads of comparable evidence to back up their valuation and talked about what they would do to market it if that's what we decided. Couldn't have improved on her service!

Everyone in the team was really lovely and super helpful. They made a stressful process a little easier :

I can highly recommend Kimberley's Estate Agents in Falmouth. In particular Gary Portman was amazing. His attention to detail is second to none. Nothing was too much trouble. He made the whole process as stress free as possible. I sold my house in Camborne and bought my new one in Falmouth through them. The whole team are absolutely great and are the best I've ever dealt with.

It saddens me to write this review of a local company. Kimberleys estate agents, primarily Claire and Steve Kimberley, provided very poor customer service for 6 months while we were purchasing a property through them. A property that had the drive to be completed within 4 months due to the vendors needing to move up country which suited us as chain free buyers.

Throughout the process Claire was unbelievably rude and unprofessional on all telephone contacts with myself and my fiance - hanging up the phone mid conversation, continually sharing her personal opinions on the transaction rather than fact, and did not share important information between us and the vendors. After 5 months Kimberleys and the vendors asked for us to provide them with 6 months rent money (6000) in order to continue with the purchase - we accepted this offer however nothing moved forward.

At 6 months after having our offer of the asking price accepted, Steve Kimberley contacted us and said that he was "ripping off the bandaid" and informed us that the vendors were withdrawing their acceptance of our offer and Kimberleys were to put the property on the market again at a higher price. There were threats of the vendors potentially pulling out of the deal from Claire at month 4, however Steve and Gary continually reassured us that this was not going to be the case. Kimberleys then left us in a worse off position due to continually increasing house prices in the area, homelessness and suffering greatly with our mental health This treatment of a local family by Kimberleys estate agents is the complete opposite of Falmouth town values and we are astounded to hear that this is not the first time local people have experienced similar scenarios with the company. Obviously very dissatisfied with their service, wouldn't recommend.

I'm helping a friend to move, Clare at Falmouth went out of her way to try to make sure the move was as safe as possible. Not aware that provision had been made for my friend to stay elsewhere, was worried that she'd have no bed for the night.

We bought our apartment through Kimberley's - as it was bought during the pandemic, we relied on Steve and his team to work with both sets of solicitors to get us over the line before the Stamp Duty deadline. We managed it, and Steve and the team were always helpful and in good humour, which really helped!

Just bought our house using Kimberleys. Steve and his team have been truly amazing. Very professional throughout the whole process! Highly recommended

Professional, friendly and efficient service from all the staff. Feed back excellent. Thank you.

Steve and his team were highly dedicated and worked tirelessly to secure a difficult sale to me. Throughout, the communication and responsiveness was excellent, as well as being sympathetic during a challenging time for all involved. I would highly recommend using them if you want old-fashioned, friendly customer service.

Just completed on a new home bought through Kimberley's. A good process throughout dealing with different members of the team. The speed of response to queries raised was very good and I felt confident when dealing with them that we would reach a positive conclusion, which we did of course!

Just completed our house sell with Kimberly Estate agent. Highly recommended, they sold our house in 24 hours. The team kept us up dated all the way through the sale. Thank you to all the team.

The estate adgent was very rude. We came to view a property and she was late, unapologetic, and blunt. After obscuring a local residents driveway and making it difficult for the elderly man to get in his drive, she became irritated. She then turned her rage onto us, and informed us she could not let is view the property without PPE, which we were not informed prior to the viewing that we needed.

This lady's brisk and callous attitude turned us off completely, and we would not recommend Kimberly's to anyone after that experience. I hope she reads this, and in the future, treats other clients with more kindness and respect, it costs nothing to be kind and her attitude had tainted this experience and Kimberly's for us.

We bought our new family home through Kimberley's in Falmouth. The team were a pleasure to work with and we really felt that Steve, Clare and Susie were working towards a good outcome for all involved. Challenges were handled swiftly with tact and professionalism, dealings were upfront and genuine, and communication was friendly yet clear. Wouldn't hesitate to recommend or use them again.