Kimmitt & Roberts Ltd

Work shy estate agent. Tried to arrange a viewing for a property and was given and appointment 9 days later. Tired calling Saturday and they had gone home for the weekend.

After a rocky start they've really pulled out all of the stops to help us with the property we want. Thanks for all your help and turning this around

Gail in particular was very helpful and supported me get over a number of challenges generated by our initial purchaser who pulled out. With her help we were able to secure a new buyer within days and delighted to say it all went through.

Poor communication throughout selling house. Apart from initial photographs and arranging viewings, we did not hear from them unless I contacted them. Also, the eventual buyers of our property came knocking at our door themselves as Kimmitt and Roberts had not arranged the viewing when asked. From then on, we have not once heard from Kimmitt and Roberts regarding how the sale was progressing. Very poor communication. Would have expected more or at least some updates etc

At the beginning it was great, offered on a house, and I was excited to view the property. On the day when I was going to view it, my appointment (after many confirmations of the viewing) was cancelled, as the seller decided not to give us (us who offered immediately once the house was listed) chance to see the house. We were not the first ones. who got the chance to see the house, but somebody else.

The agent /Tracy/ who called me was so arrogant, and didn't care about our concern. It's a devastating experience, a real nightmare. Other agents (Jen) were more understanding and I felt their empathy. Im at the point when I'm scared to buy a house because all I can see that everything happens in the sellers favour and they are more appreciated than potential buyers.

Had a good experience and was kept informed throughout the purchase process but without feeling hassled which can sometimes be the case. At the start of the process I had to chase a few times, and it took several days, to get a surveyor details I'd been promised (turns out there was a good reason for initial lack of response) but once that was sorted out the recommended surveyor did an excellent job with a Home Buyers Report that was far more detailed than others I've had in the past. His cost was about half the price of the guy I'd found online so thanks to Tracey for sorting that out for me.

Great service and I now have a lovely home thanks to their help

Incompetent! The FACTS; Tuesday, spoke to Lauren "Can I view (a house) ASAP please?" Reply "Can't do anything until Friday". "I'm very keen, please try" Reply " OK, i'll contact the owner " NO REPLY RECEIVED. Wednesday I call Lauren. "Did you manage to contact the owner?" Reply "No, left a voicemail. I'll come back to you". NO REPLY RECEIVED. Wednesday PM, web chat to Sam.

I explained what has happened so far. He apologised, took my details and said he would come back to me. NO REPLY RECEIVED. Thursday I call and ask to speak to the sales manager. Speak to Gale, explain my frustration. Says I can view after 3 other viewers on Friday. Says come about 10;50am but I might have to wait a few minutes until others leave. Says I'm not registered and takes all my details again! Friday I arrive at exactly 1100 after an hours journey.

Nobody at the property. Telephone and speak to Tracey who states Gale had an appointment at 1100 at another property and had to leave! Explain Iv'e traveled an hour to get here. I ask if someone can come back. Tracey asks if I can wait two hours! Terrible 'customer service'.

Can not recommend Jonathan and team highly enough regarding my recent house sale. Highly professional and friendly team. Having had experience of remote estate agents would advise staying local and K&R hit the mark in terms of value, expertise and reliability

Bought a house advertised by Kimmitt & Roberts. Very welcoming and helpfully, nothing is a problem, Thank you to Lauren and Gail Sue

Professional, friendly staff who are very good at selling houses.

Couldn't thank the Peterlee Branch and the girls that work there for helping me and my partner throughout our mortgage application and the completion! 5* to them all and couldn't do enough to help! Would Highly recommend!

Great service from experienced professionals. All staff involved from beginning to end so helpful and always ready to explain exactly how the sale was progressing. Would highly recommend.

Bought our home through Kimmitt & Roberts back in 2016, all went through smoothly and quickly. 5 star service.

Selling my house was not straight forward but Denise was a absolute star and I really do think there was a chance the sale would not have gone through without her. Selling with Kimmit and Roberts was absolutely the right decision, their local knowledge was invaluable

Would not recommend they take the sales from Rightmove as valuations, without looking at the area's regeneration and actual knowledge of the area. Thus devaluing the property when stock properties (Councils) are being sold with agreements and your property has not got an agreement attached, they devalue the property you are selling to stock property prices! Be aware!

I had 3 estate agents to our property for a valuation. Marion came and was very knowledgeable and gave the best valuation by far. Very happy with all sales staff. Worked quickly to secure the sale and same with completion. Thank you and well done

Worked fast and effective to help the purchase of the my property, very easy to speak to and Kept in contact whenever there was new information or updates, many thanks!

From the start with marion coming out to value our property she was very helpful and knowledgeable about the area, also very good communication with Connor and Lauren who rang us with constant updates about what was happening with our sale, we put our house up just before xmas and was sold in the beginning of jan we had loads of interest/viewings/offers we would just like to thank the team at kimmett and roberts for a very proffesional service