Lucas R K & Son

Great estate agents! Approachable, friendly and professional!

Just sat outside for a house viewing for 1pm, absolutely pissed off is an understatement. No one turned up, and had to ring to ask what was going on. Apparently viewing cancelled yesterday but I wasn't told. They state I should have received an email but didn't. Now told property viewing cancelled as its under offer! As a nurse with odd shifts who has been waiting around for 2 weeks to view this house I cannot believe the lack of customer service

Rk Lucas were extremely professional and in constant contact as a seller of a property and also a buyer. Great service, great response to queries and advice when asked for. Highly recommended.

We bought a bungalow in Haverfordwest through RK Lucas and they were helpful all the way through the process from the initial viewing to the completion day. I always found the sales staff friendly and available when needed or quick to call back if they were out. I would use them again and come highly recommended.

Very rude and unhelpful staff. Happy to elaborate further if management contact me. Thanks

We came across RK Lucas when we were looking for our forever home in Pembrokeshire. We asked to view a bungalow in Hook. When we arrived to view it we were met by the very helpful Poppy. Through her we were able to negotiate an offer which was accepted. Sometimes estate agents play mind games with you but Poppy was straight forward throughout the whole process.

It felt that both vendors and buyers were equally important during the whole process. Poppy was excellent at negotiating and sorting out any issues that cropped up on the way. She even recommended a builder who has turned out to be a gem! Thank you RK Lucas your service has been excellent. If I ever want to sell a house it's you I will use as my estate agent. You have a clear understanding of house prices, have great negotiation skills, and know the area of Pembrokeshire very well. Thanks again!

All staff very polite and helpful. Very thoughtful when faced with difficulties, none of their making.

Excellent communication from Milford Haven office, dealt with Suzanne, kept me Informed at all times with my property purchase. 10/10

You could telephone sellers to let them know when a viewing is cancelled - as a full cleaning job after a week at work is no fun - to find an email at 10pm to say viewers cancelled at 1pm that day - a telephone call would have saved us a whole evening and allowed us family time. unbelievable is a very mild word. no consideration.

Booked a viewing for 12:15 on the Saturday after 20 minutes of waiting had to leave tried ringing 5 times with no answer, safe to say not using again