Oates Steven

AVOID AVOID AVOID. From the moment we got the keys to the moment we left them behind us mid tenancy. Moved in to find cat hair and stains all around the kitchen/bathroom. Had to cancel our furniture delivery to give it a deep clean. It was upon finding cat hair in the OVEN that we complained to them and actually got a response. Heating broke over Xmas but no response as landlord didn't believe it was broken eventually got that sorted after 2 days of freezing and no hot water.

Then when given our 4 months notice as landlord had sold the house (not through Steven Oates I might add) mid tenancy they tried to keep our deposit. We had to go through 2 months of deposit protection scheme resolutions back and forth to eventually get our money back. The most stressful, unhelpful tenancy ever. Will never rent or indeed buy from them again. Fraudsters doing everything on the cheap.

They lied and told us it was 6 months notice after the house was sold May 2021 which would of taken us up to end of our tenancy then we got a 4 month notice 1st June after the government changed the rules. Underhanded to the very end! We handed in our 2 month notice upon receiving this confirmation and they claimed they didn't receive this and fought us for our deposit money eventually losing! If any of the attached is disputed I have emails and pictures for days of the state of the property when received which I'll happily post

Recently sold my property through Steven Oates and I have to say they were fantastic. Jack Wall and the rest of the team made the process feel easy and professional whilst being friendly and approachable. Would highly recommend them.

Sam took fantastic photos of my property and was professional, responsive and informative throughout the entire selling process. I can highly recommend the team at Steven Oates. They do a great job.

We have just brought our first house with Steven Oates! Lisa and her team was friendly and very helpful throughout the process.

Lisa and the wider team at Steven Oates were fantastic throughout our sales process from start until the very end. We were very pleased with the pace of responses and professionalism throughout and I could 100% trust them throughout the sale to do the right thing in a very time bound manner all the way through. Definitely recommend them 100%.

I recently sold my property through Steven Oates and was very impressed with their service and approachability. Especially Sam Dennison, who kept us updated throughout and went above and beyond our expectations to keep us and the buyers happy. Would recommend to anyone in future.

We recently bought a flat in Hertford. Lisa and the team were all extremely helpful and went out of their way to ensure a smooth transaction. A very professional company and nice people.

I highly recommend this company. Professional from beginning to end. Fast turn around and a pleasure to do business with.

We recently sold our family home through Steven Oates and they were fantastic to deal with from start to finish. Steve's valuation was spot on; he had the house on the market in days, and several offers on the table two weeks later. We completed three and a half weeks from accepting an offer - a record I believe! The team were exceptionally helpful and supportive. Thank you Steve, lovely Lisa, two Jacks, Sam and everyone at Steven Oates.

Couldn't have asked for anything more for an estate agents. Lisa & Jack were amazing, they helped find us a new buyer within a very short timescale, kept us updated, were quick to respond to any emails and we knew they were always there if we needed anything. Thank you for helping us move into our family home. If you need an estate agents, don't look anywhere else! Highly recommended.

We sold our house with Steven Oates earlier this year. Sam has been fantastic from finding us finding a buyer and then managing through a few bumps to completion. He was always available and quick to respond, in his absence, the team knew the account and were able to help. Can't recommend them enough.

We put our house up with Steven Oats in October 2020 and in less than a week Lisa and Sam (Hertford branch) had a buyer for us. The rest of the sale went through equally easily and quickly. Lisa and Sam were always extremely professional and responsive and they had unending patience with me anxiously waiting for the sale to complete. We saw other agents in Hertford who significantly undervalued our property. Looking back at the whole moving process, picking Steven Oats was a fantastic decision and one that has enabled me to type this from our lovely new home.