Maddison Scott

We rented through Scott Maddison for 2 years and was evicted at Christmas time due to their poor communication skills and inability to tell the truth to the land lords when they messed up. Our living room floor had warped due to a loose roof tile, so we phoned them to report it. They said they were going to send someone out but never did. We phoned them about it again and still nothing. Oliver Cox then came to do an unrelated quarterly inspection and noticed the floor. Having sent a bad report back to the land lords based on the floor (which we reported) the land lords went mad and evicted us.

We told them that we had contacted them twice about it, but when they confronted Scott Maddison, Alison (who we had reported to) denied any knowledge of it and made out there was no record of our calls. They caused us a lot of money and stress and I wouldn't use them again if I was desperate. We had a great relationship with our land lords before this which is obviously ruined. Careless incompetent and unprofessional.

I do find it rather amusing that there are only reviews of this estate agent on here and mostly from sales but my experience with them was so poor and the up keep of the property's that they manage for their landlords is poor. The property manager doesn't even go and look through the houses she deals with. How can you manage property's like that!?

I wouldn't advise anyone to buy or rent a property through them as they seem so caring and nice but in reality they aren't and when you stand upto them, they like to tell untruths about people that rent through them to the property owners. You have only got to ask a few good trades men about the level of care and respect they have for their customers

We purchased our new home through Scott Maddison - it was a long process however we felt very well supported by them. All the team are friendly and professional, especially Sue who chased all parties and kept things moving. Thank you!

It was a pleasure meeting Kevin. He gave prompt feedback. We have no hesitation in recommending Kevin and Scott Maddison to any of our friends and family who may need their services in the future.

Edit 16/02 - following the reply from Robert we have contacted them asking what is untrue from the review and awaiting response. We simply cannot believe that they are denying that what we have stated is untrue, and judging by some of the other reviews I believe we are justified in saying their customer service and communication is poor. Unfortunately the worst estate agents we have ever dealt with.

Poor communication from the very first viewing of the house we purchased from them. When we arrived at our first viewing we waited for approx. 20 minutes and no one turned up and we had no calls, we called the office to find that they could not find the keys to the house. Another couple had also arrived to view the property and had also not been told that the viewing would not be going ahead.

We were told we would have to rearrange for another time. We did eventually view the property and make an offer that was accepted, it was only at this point that we were told the house was going through probate, probate hadn't actually been granted yet and there could be quite a wait before we could actually get started with the contracts. In the end we had to cut communication with the agency and go direct to the company dealing with the probate for answers as they would only ever email them to chase up rather than get on the phone to get an immediate answer.

We arranged three more viewings between putting the offer in and completion, the first of the three the agent was late which was disappointing but the second was an absolute farce. We had arranged to view the house on our lunch break with an electrician and we had made it quite clear that we needed to get in on time. Alas after 20 minutes of waiting - and again no phone calls, we were told that the agent was on the phone and hadn't forgotten.

We were furious because it wouldn't have taken much effort for someone in the office to call us and let us know. After exchange we arranged for a final viewing and were told if we left proof of ID with them they would allow us to take the keys, then a few hours later we were told we couldn't - not a problem but we just didn't understand why they could not check this before telling us that we could.

Just incredibly poor service. On the day of completion I called and asked them to check that they had all of the keys before we collected them and I was advised they did. Then on getting to the house we found that there were no window keys and no key to the garage and have had to fork out to get new keys and replacement locks. We had been advised that they would source keys for us but have never heard back from them since.

We were also advised on a viewing that the garden would be maintained - this did not happen, and that the house and garage would be cleared prior to purchase and this also did not happen. So as well has new locks and keys, we also have to pay someone to clear the goods that they promised to clear. It is clear to us that they are not interested in customer satisfaction and only getting paid. I would avoid them at all costs.

Professional and very knowledgeable team. Kevin knows the local market extremely well hence he was able to consider our unique situation and all the local angles when marketing the property. Viewings were accompanied by the team and as as a local company this was not difficult to arrange. Kevin and his team were always available and good communicators, keeping me updated frequently. I relied heavily on their advice and was rewarded with a smooth transaction. I trust them completely and highly recommend for a professional first class service.

I recently sold a property with Scott Maddison and a sale had been agreed within a few days of being listed, which was great! I found the staff to be very polite and respectful, especially Holly, who I dealt with most of the time. I had to chase for updates a couple of times (they would have received five stars otherwise), but apart from that I was very pleased with the service I received.

Amazing letting agency! I couldn't choose better! Always proffesional, responsive and helpful. Alison manager always smiling and helpful with any problem and offering good advice. 5 stars from me and the best recommendations!

I have used many agents in the past and I can firmly say that Scott Maddison are one of the best I have ever used. Friendly, professional and respectful staff, who actually made me feel like a person as opposed to many other agents who have just seen me as a tenant, lining their pockets. They have been extremely helpful through the pandemic too. I simply can not fault them.

Not one member of staff has fallen below excellent in my dealings with them. Communication has been excellent and they have dealt with a very tricky situation with the upmost respect and professionalism. A real breath of freah air. I would recommend them for all your property needs.

Amazing service throughout the sale of our house. We could not fault Scott Maddison in anyway - they were consistently professional and trustworthy. They didn't just tell us what we wanted to hear with regards to our valuation - they were honest and used their years of experience to give an accurate valuation. Communication was brilliant too - always called us back even when there wasn't an update. Highly recommend, special thanks to Kevin and Tony.