Follwells

Follwells were very professional, friendly and attentive to our needs and concerns. We particularly appreciated their excellent communication - keeping us informed at every stage of this stressful life event. They were both calm and calming as we negotiated our house move with our last move being 26 years ago.

I asked Tom Follwell to carry out the survey on a property I was hoping to buy. I chose Tom because he had previously carried out a survey on a property I was selling and he was extremely thorough. He took about 5 times longer than previous surveyors and I was really impressed. Tom carried out the survey on my potential house purchase. The report was excellent and very telling. I withdrew from the purchase and the survey saved me a lot if money. I will use Tom again without a doubt and I have no hesitation in recommending him.

Follwells are an outstanding letting agency that have always communicated clearly, concisely and consistently. I've rented my flat using their managed service for a number of years now, and found Helen and the team to be incredibly helpful, friendly and very knowledgeable. I've also had some wonderful tenants. Follwells are always professional in their service, managing problems with exceptional organisation and efficiency. Thankyou!

I have just purchased a property through Follwells Estate Agents, I have also used them for the sale of a property previously. I highly recommend this Estate Agent, the service from all the team was consistently excellent and the communication and support throughout was very friendly and professional. Every time I telephoned or emailed the office I received a prompt response - I was particularly impressed by this. I will definitely use this Estate Agent again.

Excellent Service provided by John and the team. We approached them to look at a rental property and they were the most professional and courteous agents I've ever dealt with. Nothing was too much trouble and they went out of the way to ensure we were happy and kept in the loop about the whole process. The documentation provided on check in was well explained and all as expected. Excellent service from Start to Finish.

I have been renting a house through Follwells for more than two years and I would highly recommend them. I have had very few problems during the period of my tenancy but whenever I have contacted them, even out of office hours, they have been incredibly quick to respond and address the issue. I have found them to be friendly and professional at all times.

They take their responsibilities as agents seriously and my property is very well managed, with regular inspections and servicing. I have recommended them to friends who were looking to rent out a house.

The whole team was excellent regarding the sale of our property, there seemed to be very good communication between them all as they all knew the situation and progress of the sale which meant phoning for info and updates was very responsive. Mark particularly throughout in our opinion went above and beyond for us, being very proactive in our sale and communicating in our behalf for our onward purchase and solicitors so all parties were aware of the progress of sale.

We would highly recommend Follwells as they take care of everything they can, especially if issues arise and take care of the client in offering sound practical advice throughout the whole sale. Thanks again to you all

Mark and the team did a great job selling my mother's house. Everyone was professional, friendly, proactive and helpful. I would thoroughly recommend their services.

I contacted Follwells to sell our house and I just wanted to say from the word go that I would to give full marks to Follwells for their highly professional service. Mark and John who came out to the property to guide me through the process have both been outstanding and extremely personable. I was very impressed with the communication from the company who kept me informed at every stage of the transaction.

The quality of house photographs and description in the website was brilliant and the best I have seen. I would sincerely like to thank Follwells for their great customer service and attention to detail. Highly recommended - thank you Follwells. (M.Willis)

A professional and friendly service, Mark in particular was very helpful. An impressive number of viewings, always accompanied, and first class follow up. Final sale negotiated in a smooth and timely fashion

Without a doubt the best estate agents in the area. Mark has excellent local and market knowledge ensuring the initial valuation was balanced and realistic. The whole process was smooth, helped by Follwells excellent communication throughout the process and the thorough checks on the buyers financial position and chain beneath them. Knowing all this was taken care of left us at ease and we wouldn't hesitate to use Follwells again.

HIGHLY RECOMMENDED - Follwells received offers on our house and sold within a week. John Follwell visited the property to do a valuation, he is very easy to get on with and has a pleasant manner, he explained the process in detail and used his experience to market the property to the best advantage. The whole team have been excellent in keeping us updated throughout the sale.

Being a family business we found them to be very professional but down to earth and friendly compared to many corporate groups. We cannot praise them enough - excellent. Dawn & Dennis Moore

Sold and purchased a property with Follwells. Very attentive and went and above and beyond in their dealings with us. Really pleased with service we received and would recommend.

I have recently been involved with Follwells (Newcastle, Staffordshire) as a potential purchaser. Despite, the sale eventually falling through with lease complexities the members of the team at Follwells were always amenable, understanding and responsive. I would highly recommend them as an estate agent who genuinely care about the satisfaction of both vendors and purchasers.

Throughout the sale Mark gave a balanced opinion at every stage. He always explained carefully and fully. Whenever a decision had to be made he presented and discussed the advantages and disadvantages so that the best way forward could be decided. He always responded promptly to all my messages and emails. He was at all times professional and polite. All the staff at Follwells had a very friendly and positive manner. All my emails received a prompt and efficient response.