Whitestone Estate Agents

I have been with Surrey & Hants for over 6 years and am surprised to see so many negative comments. I bought a tenanted buy to let flat through the agency 6 years ago and was very impressed with their service; they were professional, proactive and ensured that a strict deadline for completion was met. They then managed the flat for me over the years during which I had no void periods.

They handled all the admin, refurb works and any issues raised by the tenants were communicated to me immediately and dealt with straight away. I cannot fault the management at all. When the time came to sell the property they found a buyer for me within weeks and although the sale has been frustrating at times, through no fault of Surrey & Hants, Simon has been very patient and very responsive throughout the process, keeping in touch while I was abroad on holiday and giving sound advice when I needed it.

Phoned to get a viewing and was told that they were busy. The lady said that she would get Steve Bailey to call back. Nobody returned my call and we bought a lovely house from another estate agency. We should of read the reviews about this firm before wasting our time calling them. Very unprofessional company best to avoid.

No show on a viewing in Farnborough after driving up from Hastings. No cancellation email or courtesy phonecall. No answer when calling the agency. Apalling service.

Had an appointment to view a property, Arrived not expecting flowers just someone to show me around. not a soul.! Couldn't be bothered to tell me of the cancellation. So avoid. they obviously don't give a toss or are just not that bright!

Charged a cleaning fee when leaving for removing the protective film we left on kitchen cabinet doors throughout the tenancy - laughable. Property we moved into was cleaner when we moved out, than when we moved in but were charged a cleaning fee.

Great agency, never any hassle - choose these guys over foxtons or one of the big agents any day and save yourself a ton of trouble

Really disappointed with the communication from this company. I enquired about a viewing for two properties, one by phone which I didn't get a call back from, and the other by email where I was ignored after I was asked for times I was available. Not even an email letting me know they had been let agreed, and took another week for this information to be updated on website.

Simon at Surrey and Hants is fantastic. He's so helpful and found us a great place when we first moved from Texas.

Really positive experience with Surrey and Hampshire. We stayed at mathon court property for 7 months, though our property was given to us not professionally cleaned, we did move in on 31st December so was understandable. Any issues we had were attended to quite quickly. We never had issues with the estate agent, and our neighbours were amazing! Will miss our first home.

Have been a tenant through Surrey and Hants for 7 years, I moved into my first rental and Simon was very helpful and knowledgeable and made a the whole process very easy and explained everything, I then moved to a new property closer to work a year later again through Simon and have been in the property for 6 years now. The office team have always communicated well and have been easy for me to get hold of, When things have gone wrong in the property such as the washing machine they have acted fast to get the situation resolved and have always been there when needed.

Whenever I have had queries for the landlord such as putting up shelves or decorating Surrey and Hants have always jumped straight onto it to get me an answer as soon as possible.