Savills

Lindsay Gill has been wonderful to work with and is a real credit to the new homes team. In 2021 we completed on the sale of 33 new homes in South West London and I would recommend her and Savills to anyone looking to buy or sell in London. Jonny our client and I looking forward to working with you more often and can't thank you enough for your hard work a dedication shown to the Capital Homes team! Thank you for everything, Carlo. Director at Capital Homes International LLP

Their property management services are below expectations for such a large company.

I was very impressed with James and his team in the Salisbury office for handling the sale of my house professionally and courteously. I would highly recommend.

Please stay clear at all cost or it will cost you BIG time! This crazy shambolic story is well worth a read. If anybody knows how I can take this further legal wise please let me know - aidantoal955@gmail.com Okay so Myself & two others booked a viewing for a flat in east London. The agents have called on the phone to confirm it has a 2 household share HMO license which is fine works perfectly for us to rent. Went to the viewing, great apartment.

Again they double checked if we could rent it & yes no problem license wise. Placed an offer - Landlord accepts it. Happy days! Fast forward to submitting all the docs, all our reference checks have been completed & all good to go. 2 weeks before we move in we give our current landlord our notice we are leaving. Miah hough-barned & Katie Vale from Savills 33 Margaret Street, London have been dealing with our lease for the new flat. 3 days before moving in Miah has sent over the lease to us. Signed it straight away & paid 4,200 pounds.

Get an email of Miah again with a new lease contract saying they have forgotten to put the RPI clause into it. No problem, signed it again straight away. The next morning 48hrs before we move in, get an email saying our document has been cancelled. Presuming it was the first incorrect document they sent we didn't think much of it. I emailed Miah just to confirm it was ok?

No response back from her. I was in work so I could only call them on my lunch at 13:00. Called Miah for an update & when are we collecting the keys & she said ' Nobody has been in contact with you? I'm going to make a few calls and will be back to you in 10 mins' Got no call back, its been 50 minutes so I call again & said whats the update? She gave me a number to call & 'he has information for you ' Called that number about 5 times nobody answered.

I get onto the phone to Miah again after many attempts of her not answering she finally picks up the phone & wouldn't give me any information. I get a call back from the number Miah has given me & he told us they have cancelled your offer even though it has been accepted, paid for & signed by all 3 tenants saying ' oh it was actually a 1 shared household HMO license' We cannot rent this 3 bedroom flat to you.

Didn't get a sorry of anybody, they had no answers for us why this happened as its been discussed number of times. We asked them to apply for the correct license of the council & they wouldn't. We were constantly sending emails to miah & katie but none of them would reply. We've been promised call backs of seniors & people high above & of course did not get one email or call back.

The situation they have left us in is so horrific leaving us homeless in the next couple of days. I have never experienced customer service at this level. Truly shambolic & I can't wrap my head around it they can get away with stuff like this. Money has been refunded but it will take 5 working days to refund & of course the refund was submitted at Lunch time that day not informing us with a email of receipt. when I am trying to call everyone in their what is happening.

I would give these lot a minus 5 star if i could! Please do not get one of your dummy robots to reply with an email for complaints rather than pass this on & get someone to contact me especially Miah & Katie taking 4,200 away from us & then no say a word & leaving us Homeless! I am still baffled none of them have been in contact with us after taking 4,200 & knowing we are moving out. Again if anybody has any help out there be much appreciated. Truly shocking service.

Critical: Responsiveness I'm not sure they actually want to sell anything - can't get through to anyone for love nor money

4 phone calls to view a property. No calls returned. If they cant be bothered to return buyers calls, they shouldn't be working there. Vendors be aware, your missing out.

I was misinformed, passed on to the wrong departments and promised callbacks that never came, When I finaly managed to book a viewing, it was cancelled at short notice and I was offed another date just a day or two before the auction, I was then told that the property had been viewed by no one as there had been no interest on a 3 bed, habitable house with a sale estimate of less than 50k!

Critical: Professionalism, Quality, Responsiveness Had to wait 20 minutes for an agent to come to the viewing. After he arrived, he announced that they do not do short term lets although we discussed it in the emails prior to the meeting.

A terrible estate manager that has absolutely no respect to retail tenants living on their properties. There's no ethics and no social awareness in the way they conduct their business. We've been living on a construction site for the past 2 months with refurbishment works happening all over the property where we live. There's been constant disruption every day and absolutely no concern for tenants that work from home. Gathered with uncertainties from work, Covid and being locked inside the houses, it feels like they manage a prison and not a residential property. This can be seen as a method of torture in some countries.but not here. Long live corporate greed!

This particular review is for the Sevenoaks branch of Savills which is absolutely dreadful and has caused my partner and I a great deal of stress over the last year or so. We rented a property through Savills in the local area. Before and during the tenancy, they failed to establish a clear relationship between themselves and the landlord which therefore had a constant adverse affect on the communication and problems we faced with the property during our tenancy.

From the initial application process and the communication during the tenancy to the eventual process of checking out, they failed in all areas to provide even an average level of service. They ignored calls and emails, often promising to get back to us but they never did. Whenever we did manage to speak with them, we were greeted with rude, dismissive attitudes.

They shunned any responsibility they had towards the property, reminding us it was managed by the landlord - however they never seemed to communicate this fact properly with the landlord in question. They were dismissive, unsupportive and on one particular occasion- very sly! Not to mention, the immense pressure we felt from them during the uncertainty of lockdown back in March to sign onto another 12 month tenancy. Overall, do not waste your time either letting your property through this company OR consider letting one of their properties as a tenant.

If you do, you'll wish you'd seen this review sooner. We'll be making a formal complaint about the individuals involved directly to head office in due course. Thank goodness we're now settled and happy in a new property with an estate agents that have been great.

Hopefully, none of you will come up against the Associate Director, Building & Project Consultancy, Finsbury Circus, James Featherstone. He represents landlords in such a way that he will argue that shoddy works carried out are acceptable. We have been on the receiving end of this unpleasant character for some four years now and have been battling with him the entire time, not a nice experience. Horrid man.

I have uploaded pictures of a door mechanism that we had to replace at our own expense, after they were supposed to have been refurbished by a contractor appointed by Savills. Mr Featherstone claimed the doors were 'serviceable' when we took the unit over, a short period after the refurbishments were completed. Please look at the picture and judge for yourself.

It's laughable. I have also attached pictures of the attempt to 'repair' a leak in our reception area; following several attempts to repair it by Savills' contractor, apparently it is now our problem, as they do not wish to keep returning. Thank goodness for Neil Richie at Standard Life, who is a completely reasonable landlord; without his support I don't know what we'd have done. If you are on the receiving end of James Featherstone be on guard from the start or it could work out very costly for you.

While Savills Islington will certainly whisk you off your feet to get you into a letting we would be extremely cautious when dealing with their letting management team. While our interaction might be 'standard' for letting in London the Islington team tasked to handle the 'day-to-day' of lettings seemed ill prepared, ill informed and often unable to handle the most basic task.

Perhaps their job was to make it seem as such and hope you might never ask again for follow-up. Given the above, during the majority of or tenancy in Islington at a flat managed by Savills we (luckily) had little interaction with the staff. This was likely due to the fact we were in a more recently renovated unit that required little work and we kept it clean and and good repair. However, when there was a need getting Savills to action on required items often took multiple emails, calls and missed appointment times.

During our tenancy of approximately eighteen months we had an endless stream of 'new' property managers who seemingly had no idea what the previous person was doing. One such example was that the flat had an outdoor patio which was completely unusable for the first 4-5 months of our letting as we continually emailed Savills for a repair to the paint which was flaking off the walls (and covering the floor).

This rendered the patio unusable as the paint would either be tracked throughout the house or one would need to sweep/vacuum for an hour beforehand to prepare. While a 'slow' response time is frustrating we likely cannot say this is abnormal for any tenancy management and again, and given the general condition of our flat was fortunately a rare occurrence. However, we would note anyone dealing with Savills tenant management staff will need to exercise a great deal of patience despite what we would have imagined as a first rate response/management office. However, the most frustrating aspect of our interaction with Savills came at the closing of our tenany.

It took Savills over a month to forward the basic list of deficiencies upon moving out. This was accompanied by endless emails and accusations that we had lost items such as keys which were clearly noted/pictured in the check-out report or that we had hung pictures without permission (despite providing email confirmation from the previous team member confirming the ability to hang pictures).

The back and forth on such basic items (us telling them to simply look at the report and go to the flat to find the items which they after weeks eventually did) was not only needlessly infuriating but exhausting. It was not until we escalated our request to their internal complaints team and multiple calls and emails to higher management that any action was taken. Ultimately, it took five weeks for the Islington branch to prepare the deficiencies log which meant that it wasn't until five weeks after moving out that we could even begin having the discussion on which items we agreed or disagreed with.

The fact it took over five weeks to prepare a typical form which Savills themselves note they provide within ten days of moving out was again, a needlessly frustrating experience and but one example of how they needlessly complicated easy tasks. The primary caution with Savills Islington is that while the office presents a polished exterior and one would expect a high level of service from such a generally well spoken of office you are often met with abysmal service.

Did some cover work here and the atmosphere ain't bad with open communal kitchen/lounge for the workers.

I had a good experience letting a flat from Savills. Emily, my agent, was competent and was quick to understand my needs and wants for a rental. Unlike other agents she only took me to apartments that I was interested in. After a day viewing a few flats, Emily rang me that evening to let me know that a unit was just coming on the market and if I wanted to see it before anyone else.

She thought I would be interested based on my previous feedback of the other flats she showed me. I was indeed interested and decided to take the unit. I mentioned to Emily that speed was a priority to me and she was able to get me through the application process and into the unit in less than 4 days (including the weekend). Their application fee was high (somewhere north of 200 quid), but the service was professional and Savills was quick to respond to emails/calls. Needless to say I will use them again.