Benham & Reeves

If I could give negative stars I would. Absolute nightmare from start to finish. Three months later still haven't received our security deposit because we are disputing the charges for preexisting damage that we clearly noted in the move in & in the multiple maintenance requests we had in the 6 months in the property. The fact the landlord is in China should be zero reason for prolonging return of my deposit.

It is not your money! Do not work with this company. We had three Kerri g agents during our application process & we would be given no warning at the personnel changes. Absolutely unprofessional.

Abbie was always very helpful, professional and quick to communicate. She has provided great support from beginning to end of the process and we're very grateful to her, wouldn't hesitate to contact her again in the future!

Dele was super helpful, professional and very responsive. He has provided great support throughout the process and always there for any kind of help I've asked. I would definitely recommend Dele, and would like to say a big thank you!

Abbie was an incredible help in our rental process! She was always super attentive, kind and very professional. She made the process stress free, we are very grateful to her!

I found my next flat through Benham&Reeves. Abbie was most helpful, she's helped with ensuring this was the eight flat for us, answering all our questions, and most importantly throughout the whole paperwork and contract signing process which turned out to be more tricky than usual given my limited flexibility with moving dates, inventory check etc. Abbie went above and beyond, and managed to get it all sorted on my behalf, and stayed friendly and clear throughout. Thanks a lot, Abbie!

We recently went through renting a property with Abbie at Benham & Reeves and found the experience better with her and the team. She was professional, responsive and helpful (and I'll be honest we had sooo many questions and had issues with the referencing agency that I'm sure would have frustrated others). Also Abbie loves cats and memes so excellent rapport :)

Thank you Raj and Manny. They are professional, responsible and have a quick response. We love our new home. Highly recommended!

Dele and Zoe have been fantastic. They found us a tenant within a few weeks, after we had the flat languishing with another local estate agent for over four months. I'm going to use Benham & Reeves al the time now.

What a pleasure to work with Abbie White on my recent rental process. Very professional, attentive. Resolved questions quickly and always kept me up to date on the process. A pleasure working with someone who has enthusiasm and willingness to get things done efficiently. Bravo Abbie!

Written on behalf of my wife. I cannot praise Abbie White enough. She is being fantastic in helping me with the process of renting a flat for my daughter and her friend. Abbie always replies swiftly and has gone above and beyond in assisting with any questions and issues, negotiating with the landlord and referencing agency when needed. Having had 4 years of shockingly bad service from other letting agents, Abbie has me realise that not all letting agents are the same. I am so relieved to know my daughter will be taken care of when she moves in to her new flat next month.

Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door.

The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous. Fed up with this, we resolved to move.

After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response? 'I'm sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.' Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.

Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states 4.7. At the end of the tenancy, the Landlord's Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit According to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint that We are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).

That said notification was Please be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions. Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt.

I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic. I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN.

Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.