Pocock & Shaw first opened its doors in 1985 and quickly established itself as a leading independent estate agent and property management agency in Cambridgeshire and Suffolk. That's all very well, but in a profession that's often maligned, you want to know what makes us stand out from the crowd. We know the market is more than just about bricks and mortar.

It's also about knowing the place and the people. With branches in Burwell, Cambridge, Newmarket and Ely, a combination of local knowledge and a refreshing, pro-active approach has proved to be a magnet for people looking to buy, sell, rent or let properties in the region.

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Selling Report

Selling a house is more than simply agreeing a price and handing over the keys. For the seller, it's a part of their life that they're leaving behind. And for the buyer, it's the next chapter in their lives. No two sales are the same and we treat each project on its own merits, looking at the wider picture and tailoring our service to your individual needs from start to finish. It can all be very stressful so it's important to choose an agent you can trust and who will make the process as smooth as possible.

Buying Report

Buying a house is probably the biggest financial decision that you'll ever make. It can be a lengthy and complicated business, which while exciting is often fraught with stress and worry. At Pocock Shaw it's our job to make sure that the experience is as smooth as possible by tailoring our service to your individual needs and walking you through every step of the process - from viewing to offer, negotiation to completion.

Tenants Report

Finding a residential property to rent can sometimes be a complex and stressful experience. That's why we have a dedicated and proactive team, on hand to personally guide you through the letting process and ensure that you experience a smooth and professional transaction.

Landlords Report

Letting and renting a property can sometimes be a minefield. Most of our team have experienced it at one time or another. Whether it's an individual property or a large portfolio, we'll tailor our service to your specific needs, providing a knowledgeable approach to valuing, letting and managing your property to ensure that you are matched with a suitable, high-calibre tenant.

Alessandro Conte

Jun 26, 2021

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I moved into my current flat about 2 weeks ago. With my big surprise there was not hot water. At the current state I still have to wash myself with cold water despite the many 'the plumber will sort this out shortly'. Totally unacceptable service, I cannot believe none checked the state of the boiler/hot water when they did the checkout for the previous tenant.

Lance McNaught

Feb 26, 2021

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After an initial enquiry, no one got back to me so I had to chase it up with them and managed to book a viewing. Their man Piers was late and didn't bother to call us or even text. I had to phone the office to find out what was happening. Piers was 'running late' after being caught at another viewing. Then they called back to say he was actually stuck on a phone call in the office.

Either way, not a good start. Eventually Piers turned up 20 minutes late with no apology and an apathetic attitude. Opened the door to the property where a soaking wet duvet welcomed us on entering. Considering the state of the house (no carpets, wet floor, skirting boards hanging off etc) there was no real attempt to sell the property. minimal explanation for the state. Zero effort to get us excited or interested in renting with them. customer service skills completely lacking. Piers didn't show us around just stood there in the middle of the dining room awkwardly not saying much. 'A true industry expert' bringing that 'professionalism in everything he does' - not on this day.

Maybe he doesn't have time/motivation to deal with rentals? - so perhaps send someone who actually cares and wants to help renters make a decision. With a little bit of enthusiasm and customer care we could have easily seen potential in the property. Overall, terrible experience with pocock and shaw. Hope it improves should I choose to use their services again in future.

Antony Rippingale

Feb 26, 2021

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Awful communication, felt like we were doing their work ourselves. We move into our property in 5 days and they are still advertising it?!

Ben Gill

Jan 28, 2021

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I have used Pocock and Shaw for 20 years and have found them to offer fair and stable management for my rental properties.

Bethany Gaunt

Mar 03, 2020

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We recently sold through Pocock and Shaw's Burwell/Newmarket office and the whole team were amazing. We were in a long chain and they went above and beyond to get all parts of the chain moving. An incredible and hardworking team, I cannot recommend them enough. They were compassionate and helpful in a difficult market and kept me updated every step of the way.

If you want clear communication, with staff who go out of their way to make your move happen then Pocock and Shaw are the agents for you! A formidable team to have in your corner!

Theresa Shanks

Mar 03, 2020

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Too expensive. Shame they don't look after the everyday person when it comes to renting or a good customer

Ash Commons

Aug 03, 2018

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We moved out a week ago. And have been told the deposit we paid was less then it should have been then even though we paid a non refundable fee for the carpet to be cleaned and flea treated they are trying to charge us more then what we agreed in the contract for the carpet cleaning. They can't keep there side of the contract stay clear very unprofessional! Would give 0 stars if could!

Maps Palma

Aug 02, 2018

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They hardly answer their phones, when they do, the person I need to talk to 'just stepped out' and will 'call right back as soon as they get in.' you have to keep calling and emailing to get something done. Unless you are trying to sign a lease with them, then they respond quite quickly.