Urban Estates

Having driven across the Dartford bridge for a 10am viewing, I recieve a call at 9.30am to be told they do not have the keys to the property and need to cancel the viewing, despite yesterday re-confirming the slot booked. Complete waste of time & money.

They were not very professionals with us, there are worst agencies out there, but there are much better ones also

I have rented my property through Jodie that worked for urban estates. Now the owners wife has taken over. Over the past four months I have not had my rent paid into my account when it should have, so each time I have had to chase it in order to be paid. This month I have waited 16 days and still it hasn't been paid. My tenant pays bang on time every month so it's not her.

I have contacted urban estates and spoke to the owners wife each time. I have had to start a complaint through the estate agent ombudsman this morning. I cannot believe the way I have been treated by this company. I have now taken my properties off this agent and gone elsewhere. Jodie is a major loss to all us landlords ( would be nice to know where she has moved to).

Recommend this company 110%! Especially Lucy & Fiona! My move was not the most straightforward, but they went above and beyond to make it as smooth as possible. They definitely give a more personal experience compared to other larger 'chain' companies. Nothing is too much trouble, they even stayed late for me because I was stuck in traffic. I've said it already. but thank you so much!

Excellent Estate Agent. Our sale was a particularly difficult one, which was dealt with in a calm and professional manner, ensuring that we had a good outcome. They also manage a letting on our behalf. First class in both respects. Individually tailored to our needs.

We purchased house through Urban estate. We can not thank you enough specially to Jodie, she is really helpful through out the purchase. We will highly recommend them.

We have rented out our property through urban over tge last few years and could not be happier. The tennants that are found have always been good. As another review stated they do put service before anything. Jodie is exceptional she is always more than happy to help. I wish there were more agents like this.

I have been with Urban Estates as a tenant for a few years now, and I have always felt looked after. Any issues I have had, have always been addressed in a good time. Jodie and the team are professional, accommodating and friendly and has always given me a first class service.

My go to letting agent, I always get a fantastic service and very good tenants. Many thanks to Jodie.

I've been with them for over 10 years now and they always go beyond their call of duty to help. Jodie is very thorough and helpful to the core. They put service before money all the time and they are the best in Gravesend. Ive tried them all but Urban estates are simply the best

Best service I've ever had from and estate agents! Such helpful staff, I felt like they really wanted me to have a new home and was quick enough that I was in my new flat just a week after viewing it. So thank you urban estates and thank you Jodie.