Berry Melissa

I have just completed on the purchase of a property from Melissa Berry Estates Gemma is amazing and keeps everyone updated throughout the transaction Highly recommend their services

I spoke to Melissa about renting out my flat after an initial unsatisfactory experience with another local estate agent. From the first call I was impressed with Melissa, she understood what I was looking for and took the time to explain the process and what I should expect. Melissa sorted my rental within a matter of weeks. I have been continually impressed with the regular communication, constant updates and all round professionalism shown by her and her team.

Great estate agents to deal. From the moment of me accepting an offer they were really communicative, super clear, helpful and most of all patient. I would recommend them highly. A special thank you to Gemma. Thanks for all your help and guidance.

My sale was handled by Gemma from Melissa Berry's. The sale took longer than it should have due to delays on solicitors' parts. However it would have taken longer without Gemma continually chasing solicitors. She kept me updated and aware of what was happening at all times. She is is polite, knowledgeable, helpful and is a credit to the agency.

I did not choose Melissa Berry as my estate agent, but unfortunately the person I purchased from did. Their assistance through the purchase was pretty lacking, although I would not judge them on this because I was not their client and I cannot speak for their service to the lady we purchased from. Unfortunately, on the day of completion the seller had not adequately prepared herself for the move.

Our contract stated completion had to take place before 1pm. We arrived at the house at 1pm with the keys to our new house, but were unable to access it because the seller was still living there. She claimed only a few boxes were left to be taken to her new address, but the truth was that every single room was full. She had not yet transferred any items to her new address down the road.

The house was inaccessible as the porch, hallway, front room, dining room, kitchen and play room were so full that no floor space was visible. We offered to help the seller move her items out but this offer was declined. At 2pm, no progress had been made. By 3pm, one small van had left the property along with the seller, but had been gone for one hour and not returned.

At this stage we entered the property, which was legally ours from 1pm, and took photos to evidence the state of the property. At 3:30pm, we had been advised by our moving company that additional charges would be incurred as we had only paid for their services until 2pm (as our legally binding contract stated the property must be in our possession by 1pm).

We then sent a notice to serve to the seller's solicitor requesting that the additional charges we would incur from the moving company be paid by the seller. None of this was the fault of the Estate Agent and I make no judgment on Melissa Berry based on these events above. However, at about 4pm, Melissa Berry of Melissa Berry Estates called my partner to 'reason with us'.

She explained that we should bear half the cost of the additional charges because that would be 'reasonable'. She did not explain under what justification we should pay half this cost, or how it came to pass that she could apportion any blame to us, but she did make some concerning implications about us - namely that we were taking advantage of an older person for personal gain.

She further went on to explain that a 'decent person' would be more understanding of this situation and not be so opportunistic. Please note, the notice to serve was only to cover additional costs we were to incur, there was no personal gain for us as we would still pay the agreed fee to our moving company. Melissa Berry concluded that as we 'could not be reasoned with', she had nothing further to say to us.

When Melissa Berry received the photo evidence of the state of the house, we received no further contact from them. I can only assume the true extent of the state of the property had not been relayed to them. Unfortunately, Melissa did not find the time to call and apologise to us for the statements she had previously made. Obviously I would not use Melissa Berry to sell a future property of mine - I have never done this and have positive experiences with PurpleBricks so see no reason to - but I will in future avoid purchasing properties that are being marketed by Melissa Berry.

I bear no grudge regarding the majority of the events on our completion date as Melissa Berry had little to no impact on these. And while I can also appreciate that tensions are high on a move day, I would not expect an estate agent to surrender to that stress and show the level of indecency that Melissa Berry did to us. I would not recommend Melissa Berry to anyone looking to sell their home. If you are interested in purchasing a property that Melissa Berry has listed, I would urge caution before proceeding with this.

From initial viewing to final sale, the company were very professional with realistic values, advice and progress. There were no false hopes nor expectations with unrealstic figures and full explanations were given all along the way. They allowed me time to accept that after a very long time in a family home I was moving on and no pressures were put on me.

To say that they were empathic was an understatement. The honesty was open at all times and they were there for me with each and every question. I can see that by the number of properties on the market, and sold quickly too, with Melissa Berry that they are obviously a quite correctly, a highly thought of and value business with trust from their clients in all the surrounding areas.

Exceptional. We were the buyers of a property & we will definitely be using them in the future. They are friendly, helpful and communicated everything so efficiently we were able to complete in under two months.

Recently sold our home in Prestwich with Melissa Berry Estates and the service we had was great from both Melissa and Gemma. Very fast sale, achieved a good price with a smooth process throughout. Highly recommended! Thank you :

I had an offer on a property accepted and started the buying process with Melissa Berry Estates. I then found out it was in probate and waited for this to be granted before paying for searches and survey on solicitor advice. During this time I was pressured and questioned by Melissa about my choice to await probate granted. Once probate was granted, Gemma called me on Friday about fixtures and fittings and said that everything was fine.

On Saturday my surveyor called them to bring forward my survey as a gap had come up. On Monday I received an email from Melissa Berry Estates telling me the property was back on the market - I found out that Melissa had called the vendors over the weekend and told them that I was postponing my survey rather than bringing it forward which was totally incorrect, resulting in the loss of the sale.

Unfortunately there was no interim communication with me when they took the decision to misinform the vendor, and they were also not willing to go back and correct their miscommunication. The house was then marketed at more than the initial asking price. Overall untrustworthy and bad experience as a first time buyer.

Valuation spot on! Excellent communication throughout. Friendly, approachable team, nothing too much bother. Thank you Melissa and your team for making my sale go so smoothly. Highly reccommend.

We sold the property fairly quickly but then our buyer has really dragged his heels. Melissa and her team have been fantastic in making all the phone calls, chasing up solicitors etc and keeping us informed every step of the way. They couldn't have done anymore and for that we thank them.

It has been a pleasure from start to finish. The team at Mellissa Berry have been patient, supportive and great throughout the sale of my property. They have been really proactive and helpful, always responsive and i honestly felt like a valued customer. I would absolutely use them again if I came to sell another property. Highly recommend.

The best thing about using a local estate agent is not just that they know the area but that they are contactable and knowledgeable about your circumstances and your sale and can be responsive. On that basis I fully recommend Melissa Berry and her team. From the initial consultation, through the offer stage (mine took less than 24hrs on the market) and to the completion, they were on hand to guide me through.

I recommend anyone in Prestwich thinking of selling - please consider Melissa and her team. They are reasonably priced and work with you to get the best transaction possible.