Unlike most estate agents who are part of a franchise, group or PLC we are privately owned and completely independent, this allows us to offer our clients a genuinely personal service geared solely towards the very best advice and assistance when selling your home. We are also one of Ayrshire's longest established estate agents having been in business for over 25 years.
Served areas
- Ayrshire
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Donald Ross Estate Agents was established in 1985 in Ayr where the business rapidly earned an outstanding reputation for selling and renting high quality homes. The company continues to grow and is now Ayrshire's leading Sales and Lettings Agency with offices in Ayr, Irvine and Kilmarnock. At Donald Ross we thrive on exceeding client expectations.
Buying, selling or renting a property is said to be one of the most stressful experiences in life. But what really inspires the team at Donald Ross Residential is helping every client achieve their goals quickly and efficiently, for maximum value and minimum fuss. We have developed our level of professionalism to exceed the highest standards and are proud members of Landlord Accreditation Scotland and The Property Ombudsman. We promise to provide expert advice on the best ways to present your home for the maximum return and quickest sale.
At Donald Ross Residential, we believe in outstanding customer service for every client, from the first phone call to final handshake we create an individually designed service to fit with your specific requirements. Our client focused service is designed to exceed expectations which larger counterparts struggle to offer.
This will be conducted by one of our trusted experts. We will provide an accurate valuation of your property using comparable evidence from recent sales. We only recommend RICS approved surveyors to conduct your home report. They will provide an assessment of the condition of the property and include a mortgage valuation report which, depending on market conditions is what most offers are based upon. This is such as an important step in the process. A photographer will visit the property to take photographs, measure rooms and prepare floorplans.
Get rid of all the excess stuff and outdated furniture which has accumulated in every nook and cranny including brightly coloured children's toys. Make it easy for the potential buyer to sell all the fantastic living space you're offering them. Giving your walls a fresh lick of neutral paint will make your home appear lighter and bigger.
Reviews (20)
George G. Davidson
Apr 18, 2022
Rhona Sym
Apr 14, 2022
Rachael Picken
Apr 03, 2022
Susan Wood
Jan 12, 2022
Suzie McGuire
Dec 31, 2021
A heartfelt thanks to the top team at Donald Ross Residential for their prompt and professional service. We have used this company many times over the years and have always found their staff to be friendly and courteous and just wanted to personally thank Fraser, Maureen, Nicola, Jacqueline and Taylor for going above and beyond for us on every occasion. 5 stars from this family
Anne Drennan
Sep 24, 2021
Daniel Bryson
Sep 15, 2021
Recently sold my property with Donald Ross and couldn't recommend them highly enough. The team made the process straightforward and stress-free, owing to their excellent communication and service throughout while the price achieved was above my initial expectations. They were always on hand whenever I had a question and the fact they operate 7 days was really helpful, both for answering any questions but also for communicating with potential purchasers over the weekend.
Amy Finan
Jul 03, 2021
Horrible experience when renting, left house in great condition and they still continued to take the deposit. Money grabbing to say the least, staff behind the reception desk were heard when I was in blatantly bad mouthing tennants. Very unprofessional. Avoid at all costs. If i could score less than 1 star then i would.
Monika Reichelt
May 29, 2021
The agency used to charge illegal referencing fees of 65 per person. I was renting with them between 2016 and 2018 and I remember when I first called them to do a viewing they told us "Btw we charge for referencing but that money doesn't go to us, it goes to the referencing company". I call bullsh*t as they must have taken commission from each reference.
My friend who also rented with them told me they pressured them into paying by saying it was "landlord's preference" that they use paid referencing service or they may not get their property. If you've ever been charged by them you can claim that money back by contacting them or taking the case to the first tier tribunal - you have 5 years to claim that money back apparently. Other than that the service was ok.
My friend who also rented with them told me they pressured them into paying by saying it was "landlord's preference" that they use paid referencing service or they may not get their property. If you've ever been charged by them you can claim that money back by contacting them or taking the case to the first tier tribunal - you have 5 years to claim that money back apparently. Other than that the service was ok.
As-Nu Kitchens
Apr 28, 2021
After 5 months of not selling selling house, they want a 500 cancelling fee for NOT selling your home, this is after already paying them hundreds of pounds in marketing fees. Then block your own property on Rightmove to stop you from switching to a different agent. They then re-list the property that you have purchased from them as a new listing trying to sell to someone else. NOT IMPRESSED WITH THIS COMPANY!
Mona
Jan 18, 2021
In 2016 (or maybe even before that) Donald Ross were charging illegal fees of £65 per person for referencing for all their rented properties. If you’ve paid that, then you can claim it back as they had no right to charge you to begin with. Write a letter/email to them, and if they don’t respond, you can take them straight to the first tier tribunal. Other than that, decent service.
East End Guru
Sep 21, 2020
Stephen Mclean
May 18, 2020
Maura Larkin
Jun 17, 2019
Katy Storm
Jun 18, 2018
I bought my first property from Donald Ross in 2014 and when looking to sell I knew no other estate agent would match their level of professionalism. James who valued my property was approachable and extremely knowledgeable. He took first class photographs and nothing was too much trouble. This was the first time I'd ever sold a property and both James and Nicola put me at ease and kept me well informed throughout.
On visiting the office itself, I was always met with a smile and staff who were friendly and eager to help. I would highly recommend Donald Ross when selling property as service provided is simply unbeatable. Thanks so much for making my first property sale experience a quick and calm one!
On visiting the office itself, I was always met with a smile and staff who were friendly and eager to help. I would highly recommend Donald Ross when selling property as service provided is simply unbeatable. Thanks so much for making my first property sale experience a quick and calm one!
Karen Penney
May 28, 2018
Lynsey H.
Apr 03, 2017
I could not recommend Donald Ross Letting enough. I use the rent on time service and as a landlord this gives me piece of mind that I will receive my rent on time every month. This is essential for me as I am out of the country. All of the Donald Ross staff in both the Ayr and Kilmarnock office are excellent and very friendly. Jacqui Passant in the Kilmarnock office has been so helpful and very professional over the past few months. Great Customer service is clearly an area they focus on and I would highly recommend them.
Khyla Swan
From start to finish they were fantastic. Extremely helpful when buying my new property and selling my house. James did a fantastic job when coming round and taking wonderful pictures of our house. From the day we spoke to them about selling our property with them it was online and sold by closing date within 7 days. Could not have asked for better service. James, Nicola and the rest of the team gave fantastic service. Would highly recommend.
Meriel Gordon
Fiona Taylor