Red House Estate Agents

Really good experience, I spoke to a young chap who was very on the ball. Although he couldn't help me he was very outgoing and provided me with some very helpful information. I've been palmed off from many agents but he was speaking to me for atleast 10 minutes and made me feel important even know i was no benefit to the business. Very professional & funny too.

The office is in Fortuneswell Portland somehow oposite St. George Curch. Professional and safe home&clients checks and transactions.

Me and my partner had a viewing with Stuart. Safe to say the worst viewing ever, he was rushing, rude and simply seemed to not care at all. Judging from the rest of the reviews on here this company seems to be a farce. Stay away.

I rented from this agency in 2011 and I am still very bitter about their awful service and terrible treatment of myself and friends. The agency used to arrive at the house unannounced whenever they liked and call us while at work to announce that they had entered the property (unlawfully) and then proceed to complain that it was not clean, or that something needed servicing, or to decorate. If you are looking to rent in this area, avoid this estate agent.

Takes the biscuit! It's a shame that an estate agent don't care about tenants. We had a generally smooth transition moving to our home, and all seemed perfect. However in the period of the covid-19 pandemic Redhouse estate agents in Portland have been terrible with communication through emails. On a yearly basis there is a legal requirement for the agency to do property checks, we accept but only when we are present.

So let me make this clear, you have the right to arrange an appropriate date and time for your home to be inspected. However, if you do not relpy to email, the inspection will go ahead. Simple isn't it? Well not really! Redhouse last year 2020 had arranged for an inspection of the property we reside in. We had replied and rearranged a date for a Tuesday, stating I'm always home on this day.

We had a reply from another colleague at Redhouse saying they will rechedule the visit. My wife being sceptical about this inspection, we decided to adopted a low key security measure, to tell if anyone had gained access to our rented home without us knowing. At the end of day returning home from work we had noticed undoubtedly this measure had been compromised.

The next day I called Redhouse and asked if the viewing had taken place. Spoke with a chap who confirmed it indeed did. I was fuming, not because they had gone ahead, but they disregarded but agreed to arrange a new date, as we wanted to be present. He denied ever seeing the email and stated the inspection will go ahead if they do not receive confirmation or to rearrange a more appropriate date and time at the time email was sent. Calmly but also angry inside, I told him I have a returned email from his colleague saying they will rearrange a new date for inspection. Chap on the phone became flustered saying 'are you calling me a liar. 'YES' I replied.

He hung up! I then called again saying he was unacceptable and rude and very unprofessional. All he could do was stammer his words and get flustered on the phone as I made a complaint. Nothing was ever done nor did we get an apology. It happened for a second time in Nov 2021. Emails was exchanged, calls was made to arrange inspection, but had to be cancelled due to being positive for coronavirus.

A few days later, I was still at home self isolating. And I was sceptical again and convinced someone was still going to arrive for inspection. I heard knock on the door, and I waited and watched as this person tried to gain entry. He knocked the door, letterbox and tried the door handle. Then he fumbled in his back for a few minutes as I watched through the glassed door at a distance, but couldn't see me.

After the second attempt with a key I appeared at the door, shouting, who are you? How dare you break in! He knocked the door. I then opened the door slightly and angrily announced, we sent an email, I have coronavirus. He jumped back and left after apologising. My wife complained. Again emails and different colleagues at Redhouse got involved and some denied cancellation due to covid.

A female colleague admitted saying she didnt understand why this happened. My wife kindly pointed out, if one person dealt with a tenant at one time, instead of others getting involved, these mistakes won't happen. Officially we made a complaint to never get an apology from the proprietor of Redhouse, nor for the mistakes made on there behalf. If this happens again our complaint and evidence will be forwarded to the local complaints commission and hopefully put them under review.

Also Elspie is one unacceptable person with a poor attitude to others and has no people skills. Directly rude, never except responsibility for poor management and blames it on others to easily. Log all forms of contact if you decide to use Redhouse Estate agents on Portland, as there are two many fingers in the pie and no one person deals with tenants throughout and mistakes are easily made, as no one communicates effectively. I've never known such a poorly managed Estate agency.

Purchased a property through Red House. Stuart and Mark went out of their way to make the move as smooth as possible! Highly recommend.

Avoid Avoid Avoid! I've never been spoken down to the way Elspie spoke to me. Rude, stuck up, condescending, vile woman. Catalog of errors since I first made contact, always blamed on someone else or the system. Mark was absolutely delightful, even he is leaving!

They say they are passionate about Portland, shame they are not passionate about the people. I was told I could afford something up to 700 then when I called about a small 1 bed flat that "you simply can't afford anything we would have" sorry my working class 25k salary isn't good enough! I've worked all my life have never had debt always paid my way and was made to feel simply not good enough!

Very professional and offering a good service to us. Always able to talk. NO power selling and constantly biting your heels to make decisions, very relaxed and helpful. Reasonable rates and easy contracts. Would highly recommend. Elspie and Ian run a very high quality service. Marc is very efficient and helpful and professional.

Awful company to rent from. Rented with them for 4 years and was glad to be rid. They would blame every problem on you and were very rude on the phone and in person. The manager had no people skills and countless times we were lied to and told would be called back but never were. We ended up living in a mould infested house as they were trying to blame the issues on us and just give us leaflets stating how it's not the property it's the tenants. When we went to move out they tried to make us pay for things that were on the inventory before we moved in. Would never recommend to anyone I know!

Critical: Professionalism, Quality, Responsiveness Never manage to talk to the same person twice, constantly explaining my situation and never got call back. VERY rude lady barked at me like I was such an inconvenience.

I have rented through these guys for 5 years. They are really on top of gas safety checks. I cancelled the last one due to being in isolation. But they booked it in as soon as they could after I was out of isolation. My boiler was leaking carbon monoxide. It was condemned by gas safety engineer, it was nobodies fault. Just one of those things. The letting agents told him to go straight ahead with fixing it and we had hot water and heating and more importantly, a safe working boiler within 3 hours. If they hadn't been so hot on gas safety testing I dread to think what would have happened.

Rude, condescending staff. No consistency at all, never spoke to the same person twice. Trying to help my daughter find a home was made very stressful by either the lack of training or poor office communication, then I was spoken down to when I asked how to complain. Property search now complete with the help of another very helpful agant.

I have rented through these guys for 5 years. They are really on top of gas safety checks. I cancelled the last one due to being in isolation. But they booked it in as soon as they could after I was out of isolation. My boiler was leaking carbon monoxide. It was condemned by gas safety engineer, it was nobodies fault. Just one of those things. The letting agents told him to go straight ahead with fixing it and we had hot water and heating and more importantly, a safe working boiler within 3 hours. If they hadn't been so hot on gas safety testing I dread to think what would have happened.

I can't recommend this company highly enough. Very professional, but also very friendly and understanding.

I have dealt with a few estate agents in recent moves and Ian at Red House has rated very highly. I am happy to recommend Red House if you are moving.

We have been with Red House for 8 years and the stars are superb! So helpful in finding all 3 homes for us!

Would highly recommend red house specially Joshua! He answered every question we had, was extremely friendly and caring, shown us where everything is:) really easy to talk to! Some others in the work place are rude and impolite and was hard to talk to.