Cole's Estate Agents

Unhelpful lettings staff purely biased to landlords and rude. Claire on sales was lovely and helpful and always pleasant.

1 viewing in 2.5 months Valued at their price! After having a valuation from a viewing I liked their sales pitch. I only realised that after 2.5 months that their sales pitch is to unrealistically overprice a property so you go with them! A classic move, or an incompetent one? Asking for further valuations from another 2 estate agents they confirmed with them the pricing was 50k out laughing at the price valuation!

If they were intelligent you could almost see this as a trick so that all the properties in the area look like they are with them.they are because they don't sell! Unfortunately the teams inner communication was abysmal. When left to rearrange potential viewings you would never hear back. It takes 3 calls same day from YOU chasing to try and arrange viewing as you can't make the hour slot said time.

Then another member of the team calls back starting the conversation over again completely oblivious to all prior communication. I wonder if all the people who were interested in the property just gave up and never got as far as a viewing due to such poor organisational skills. After sending several emails at the lack of any activity, we noticed that walking into town several times, our property wasn't shown in their window on several occasions.

The last time no ones properties were instead some sticks. They did not respond well to the criticism of their poor service at all and just removed the property from their books without further communication. PS no sign up contracts ever received.

Matthew Cole came out to provide a market valuation for our property, despite email and phone call chasers over four weeks later were still waiting for him to respond to our calls and provide the promised valuation. If Coles can't get the basics right it doesn't provide any confidence that the rest of their service would be any more professional. But on a positive note, it makes the decision of which agent to use that bit easier, sorry Coles you've declared yourselves out of contention, business must be good!

Our house went on the market with Coles in August 2020 and we immediately secured several viewings and achieved a full asking price offer within one week! The high quality photos and video no doubt assisted this process. We were also grateful for the support provided during the sales process; Coles effectively communicated with estate agents and solicitors within a chain that was quite fraught with difficulty at times. We were impressed with their professionalism throughout and would certainly recommend their services.

The communication was excellent from start to finish. We were renting for the first time, with no clue what it was all about, and they were patient and very helpful, especially Norah! Would happily recommend to anybody.

We had Matt come round our flat this week to look at it and give us a valuation. He spent 45 minutes with us and went over how we should be listing it and went over the process with us. He came back to us the same day with the valuation as well. Would recommend.

Mathew Cole and the whole team at Coles Estate Agency bring faith back to the profession. Ethical, efficient, professional, focused and engaged. They collectively handled the probate sale with sensitivity and unlike other agents in the area correctly valued the property to maximise the benefit of the estate beneficiaries by 12% in a slow market. I would not hesitate to recommend Coles Estate Agency to anyone requiring the services of a reliable, honest and efficient sale within the local.

Exceptional and outstanding service! I cannot fault the team they were great. Professional and always willing to go above and beyond to deliver great service.

What a great team! The staff at Coles are really professional and knowledgeable. They have been supportive, efficient and always willing to do everything to help my sale through. Matt is really easy to deal with, approachable and always available to help. Kate was outstanding and alongside us every step of the way. She defines good customer service. I have no hesitation in recommending them and I would encourage anyone to use Coles, I found them to be the best!

I couldn't have had a better team of people to sell my mother's flat. They were knowledgable, professional, keeping me 'in the loop' at all times and lovely people too. I would totally recommend them.

Excellent estate agents- dealt with my letting very fast and professional, would love use again!

Recently bought a house through Cole's and would highly recommend them. Everyone we dealt with was extremely helpful and professional and really went above and beyond to help the sale go through. A great team!

Matt and his team are quite simply brilliant. They are committed to you as a client from day one, their property details are superb and the level of service they deliver is second to none. They are the best estate agent in the area by a very long way.

Matt and his team managed to sell my 3/4 bed semi in Caterham in less than a week! After that they were efficient and quick to pass on messages etc from the buyer and the many surveyors and inspectors commissioned by my buyer taking a lot of the hard work out of the process. Thanks again I'm in your debt!

I am very happy to recommend Cole's Estate Agents. We have dealt with Coles over the past couple of years both for selling and purchasing and have always found Matt and the team friendly, professional, efficient. Always willing to go the extra mile. Overall a 5 star service.