Ballards

Big thanks to Guy and his team at Ballard's they really pushed through a tricky purchase for me. Well done

I put in interest of the morning of a new property advertisement and had given my details and my position to purchase being a first time buyer. I also told them I had a mortgage in principle and was ready to go for the right property. I was told by AJ Brewster when I called later that afternoon, the property was taken off sale and we would be contacted by them.

I decided to call today as I had no update, and I was told that people had been chosen to view on their basis to move forward swiftly. Myself being a first time buyer with a mortgage in principle I thought the least they could do is to contact me if anything. AJ BREWSTER the company manager ended calling me pathetic for questioning the reasoning behind not being called for a viewing and at least being contacted.

He went on to confirm the chosen people were not First come and first serve. It makes sense if they weren't chosen on their current basis of being in a position to buy like myself, then it Comes down to seeing the names on paper. This is unacceptable by all means and not fair for anyone to be treated in such a manner. Not even an explanation is even given, and you are called names by the management, as they have no reasoning not to contact you.

Everyone should be treated equally and not be treated any less than anyone else. This kind of behaviour is totally unacceptable. I do not wish anyone to go through the same experience with this company. I hope this helps them to better themselves to show equality and treat all customers fairly moving forward.

I have dealt with Ballards for twenty years with Huey the usual point of contact. I have always found them to be professional, efficient and pro-active and especially flexible given that I am an overseas landlord

I have rented my home through Ballards for the last ten years and Huey in particularly has been on the ball resolving issues for my tenants while keeping me in the loop. I have absolute trust in him and his professionalism and it is such a relief knowing that whatever the problem it will be dealt with quickly and efficiently. I wouldn't rent through anyone else, Huey and his team are awesome.

We have used Ballards lettings for several years and Huey has been our main point of contact during that time. Huey has always acted professionally, and has proved very reliable. He is very approachable and has helped me out on several occasions. With Ballards lettings looking after our properties, we have peace of mind and that is very important to us.

I have rented properties with Ballards for nearly 15 years now both in Henley and Marlow and during that time i have found them to be courteous and professional. When problems have arisen as they do with rental property Ballards and in particular Huey have always dealt with them swiftly and professionally. Huey has a great manner and positive attitude to solving problems and is supported by a great team.

We have used Ballards to manage rentals of our home in Henley-on-Thames since 2009. We have found Huey Thomas and his team to be on the ball and very competent during the past 12 years. They respond quickly to issues and try and resolve problems fairly. They have been a blessing to us as we are offshore and they have taken away a lot of headaches through managing the situation competently.

My company The Air Group Ltd has worked with Ballards for over twenty years with Ballards assisting us with both Sales and property rental activities. At all times they have acted professionally and effectively with positive inputs from us as the landlord as well as from multiple tenants. I would recommend them very highly if you wish to locate or to rent a rental property or if you wish to acquire or sell a property in the Bucks-Oxon- Berks areas. Nick Randall Owner of Air Group Ltd

Critical: Professionalism, Quality, Responsiveness, Value I read with interest the negative reviews of Ballards rental office. Ballards severely lacking at providing any sort of assistance in dealing with arrears and dilapidation costs. Go into negotiations with Ballards with your eyes wide open. If things go wrong, you're totally on your own.

Ballards have a very impressive inability to manage lettings properties properly 1) They do not have appropriately experienced lettings management capabilities to identify and manage problems as they arise in a timely fashion and are experts at letting issues run for months / years until they are fixed. More often than not they will ignore a problem even exists 2) In addition to this the tradesmen they hire lack any form of basic skills or experience & in addition to this lack responsiveness 3) The result of 1+2 is a complete shambles of a service and landlords and tenants should be very wary of transacting with them.