Bycroft Residential

Friendly service efficient and staff happy to help and resolve queries

Really professional and friendly. Great service and pro active on the clients behalf. I have no hesitation in recommending them.

Overall I have been pleased with the staff at bycroft. Professional. Polite. Until it came to given the deposit money back. Excuses. Stalling. The latest. the Lady dealing with the deposit (and it has been agreed the amount to return) is off today. And its the Easter Bank hoilday tomorrow. So they can keep my deposit for another four days. And no doubt when I call Next Tuesday. I will receive another excuse. Shame.

Recently sold my property in Caister, from start to finish Bycroft were professional and approachable with any queries I had. Big shout out to Michele who always found the time to help resolve any issues that had come up. Feel she really helped push the process along when it could have quite easily dragged on. Highly reccomend!

Excellent estate agent, very helpful, informative and excellent comunication when buying g my property

Bycroft has undoubtably got to be one of the laziest Estate agencies that I have come across and that is saying something especially about their trade. They constantly fail to return phone calls or follow up appointments. I even wanted to put an offer in on a house and they failed to follow this up(we offered with the other agency the property was being sold with). They trade on their name but have gone downhill so use them at your peril.

Most horrendous estate agent ever kicked me out of my rented property after 6 months which I paid upfront no reason given just landlord wants it back now paid lots of money up front for deposit reference checks etc jumped through everything for them. yet zero given back asked for cooker to be replaced as it was broken took 2 months to get any where the staff are so rude and nasty as for mr bycroft nasty man once got my money didn't want to help or respond made me feel terrible.

2 minutes ago Absolutely awful service. I was trying to buy from them and they told me it was sold! That was a lie, is wasn't according to the seller who I knew. They didn't turn up for another appointment that I had booked and when I finally got to view it I asked them to let me know if anyone else puts an offer in - they didn't - they just sold it so I didn't get the option to offer myself and I was a cash buyer!

When I rang them to ask about it, they just didn't care or apologise. Also tried to sell through them previously and communication was awful, they are soooo lazy and some of the girls just blunt with a bad attitude If I could give a minus star I would. Avoid them, there are plenty of estate agents around that actually want your work

Would recommend this estate agent to anyone. Supported me throughout my purchase, keeping me updated at all times. Thank you Michelle you have been wonderful.

We were impressed with Nick and Michele by their very professional and friendly service. The property details they produced were good and attracted a surprisingly large number of viewers at a time when the property market was slowing down. We were always kept informed at every stage of the sale. On this basis we cannot recommend them too highly.

Professional yet sympathetic attitude when the stress gets too much. Bycrofts sold my property within three weeks of it going on the market, which is no mean feat, with the market as it is as the moment. Excellent communication, down to earth attitude. This isn't the first time I have used Bycrofts, in my mind they are without doubt, THE best estate agent locally. I would have no hesitation using them again. But not just yet!

Sold our bungalow through Bycroft and have to say from start to finish What a Great service! Particular Thanks to Michele in the office and one thing I have to say is that after you've sold stc things tend to go a bit quiet but this is where Bycroft really earn their money, as weekly updates were given PLUS they often found things out we didn't know! Must mention Chris as well and his professionalism. Thanks to all.

I bought my dream house through Bycroft Residential in November 2018. I dealt with Michelle who was Amazing. She always had time to take my calls and made me feel like I was her only customer. A neighbour has mentioned they are are considering moving and I've told them they need to speak with Michelle. Super star!

Bycroft have just sold my bungalow for me and their service and attention to detail have been outstanding from start to finish. It's unusual nowadays to come across a friendly estate agent that you really feel is working for you. They stayed in contact with me throughout, regularly updating and advising. I have experience of estate agents in the Norwich area where I have a second property I am selling and my experience with them has sadly been very different.

They never contact you regularly (even when that was a request when I signed with them), you deal with a wide range of staff within the branch so there is no continuity of service, and overall you feel unimportant. I would without hesitation use Bycroft again and would recommend them as a friendly and effective company to deal with.

Me and my partner tried to rent a house through Bycroft only to be messed about no end. We thought everything had finally been sorted and our deposit was paid, for them to then tell us that we couldn't have the house and firstly refused to give us any of our money back. We eventually got some of it back. Safe to say we won't be using them in the future!

Having used Bycroft to sell my property on the coast I can honestly say they were truly professional in every aspect of the sale. I could not be happier with the level of service I received, from Chris originally coming to value the property right through to exchange of contract. Thank you so much for your help.

We recently brought a house in Hemsby. We have to say it was a real pleasure to deal with Chris who was polite and charming. Bycroft Agents were very supportive and went out of their way to assure a smooth, stress free transition. They were there for us all the time, very helpful, friendly, keen and professional. We feel Bycroft Residential is one of the top letting/sales agencies we have ever had the pleasure to dealt with. we wish you all the best and thank you Bycroft once more.

Special thanks to Chris for his patience and forward thinking. In passing we had viewings with other local agents. Our experience of this? At best mediocre. We will of course call again when needed. Thank you Ian and Helen Norman