Stephensons

One of the best real estate agencies I have ever dealt with! They are very friendly and knowledgeable, instant communication whenever it was needed, willing to help in any way to complete our house move smoothly! Thank you so much for offering such a high quality of services!

Stephenson's York team were professional and impressive, working hard and quickly to get a fantastic sale price for us, over 30k above the guide price! Faultless service from a great team, thank you!

I cannot speak highly enough of the service I have received from Stephensons. Iain Jarvis in particular is a dedicated and caring professional and nothing has been too much trouble throughout the whole process. All carried out through a very difficult time for us all.

Having dealt with Stephensons as a buyer and seller, I cannot recommend them highly enough. Professional from start to finish and excellent communication throughout.

About to arrange a viewing for a house. They decided to increase the property value by another 40,000. They are either rubbish at valuations or just trying it on. Bunch of cowboys. Edit: Like I said I was about to call you to arrange a viewing. Lucky I checked Rightmove before I called. Wouldn't want my details on your system with the way you price properties. Buyers and sellers beware. What's to discuss when you increased the property in Whitley by 40,000? Are you saying you DIDN'T increase it from 380,000 to 420,000? See screenshots below.

Stephenson's of York, Haxby office, handled the sale of our property in Rawcliffe with great professionalism and excellent customer service. Everything was taken into consideration from the exquisite pictures and brochure to the continuous contact, effective communication and advice throughout the sale and completion process. Daniel and his team kept us up to date of all interest, which due to their excellent marketing, fair price and speedy service, there was plenty.

They had our house on the market and sold within days and upheld their fantastic level of service during the contract exchange process. Thank you to Stephenson's, great job. We don't wish to move again anytime soon but if/when we do, we will use their services again.

Brilliant service and you don't need to stress about anything. They keep you well informed and, are very friendly and helpful.

I have used Stephensons a couple of times now and have had great experiences working with their team. Always helpful and just on the other end of a phone call to talk through everything and keep you in the loop throughout the process. Would definitely recommend to anyone

Incompetent to the point of negligent. Took my property off the market in December for four months as my buyer failed to get mortgage after mortgage. Due diligence? Stephensons did however have the good grace to admit they'd made a colossal mess of the non sale. Re. Response below. The buyer failed to get multiple mortgages prior to covid. Due diligence would have suggested that his life choices made it super hard to borrow. Your sales manager Sarah admitted you had made a balls up and apologised to me. A buyer is not a buyer if he has no money is he now?

I've had my fair share of experience with estate agents and Stephensons are definitely the best of the bunch. Operationally, they are very well set up and unlike most agents my property wasn't just a number to them. Sarah, Iain, Oli and the rest of team did a sterling job of selling my property quickly but also at a price I was happy with. Im very grateful they made much of the process hassle free for me. Would definitely use again.

Loss of partial electricity in the house. Although there was not an established system for out of hour problems a staff member made all of the necessary contacts to ensure that the problem was dealt with quickly. They contacted me the next day to check that problems had been dealt with. Excellent initiative shown

All I can say is I highly recommend anyone looking to buy or sell a house to use these guys, fantastic company very professional.

Stephensons provided us with a professional and personal service. They gave us good advice, individual attention and prompt feedback. All members of staff were excellent in their individual roles which contributed to a successful transaction. You can trust this agency to take care of your house sale.

Initial enquiries went well, Nick seemed enthusiastic about the house, and suggested listing it at a higher price than the other two agencies who had seen it...so the photos were duly taken and onto the market it went. After FIVE months, only half a dozen viewings and one derisory offer Nick was taken to task about the lack of interest, communication and basic professional courtesy.

No one in the office ever seemed to know what was happening with the house, feedback from the viewings had to be prised from them, if anyone ever actually answered the phone, and nothing helpful was ever suggested to actually, you know, get the house sold. We dropped the selling price, at our request rather than their input, and having generated the aforementioned derisory offer this potential buyer was touted as the be all and end all, whom we should cherish and pursue at all costs.

The fact we disagreed did not go down well with Nick. He was sacked shortly after this, which took several emails, the responses to which ranged from patronising to undisguised bad temper. So if you are looking for disinterested, unprofessional, dishonest, rude and the complete opposite of proactive, this is your go to company. If you actually want your house to sell quickly and efficiently, AVOID!