Aitchisons

Absolutely delighted with my experience with Ashtons, especially Alex, who was extremely patient and kind throughout the entire experience. As a first time buyer I was completely overwhelmed with many aspects of the buying process and Alex was always very quick with his responses to my many many questions. I was pleasantly surprised to have had such a great amount of support and I will definitely be contacting Ashtons in future should I decide to purchase another home. Eternally grateful.

Disappointed with a property I bought from Ashtons St Albans. I was the easiest and quickest buyer they can have, but upon moving in, their seller left the property in a disgusting state. I asked for their help about loads of rubbish in the filthy house. Sales Coordinator Louise Walker and Claudia Reynolds from their office even have no courtesy to return my calls or reply to my emails.

They failed to contact the seller directly to leave the property in an acceptable condition or try to resolve the situation. I am a disappointed and unhappy buyer of Ashtons St Albans.

We had an absolutely fantastic experience with Ashtons St Albans in securing a property to rent under time pressure. Sandy was our contact and we could not have asked for anyone more helpful, responsive, and pleasant to work with. The process was extremely efficient and took less than a week from offer to signing which we really appreciated. We would definitely use Ashtons St Albans again and have no hesitation in recommending it to others.

We've had a great experience when buying our first home with Ashtons. The team (Louise Walker in particular) has been very friendly, quick to answer any (even most silly) questions and always ready to support. The communication was always very efficient and thanks to Louise the whole process was very smooth. We definitely recommend them!

We recently purchased our first home through Ashtons and cannot recommend them more! We benefited from first class service throughout the entire process. Jennie (at the St Albans branch) was absolutely brilliant when we put the offer in, she was incredibly reassuring which was greatly appreciated as first time buyers. Louise (our Sales Progressor) was absolutely outstanding.

She went above and beyond to ensure a smooth process and made sure that we were informed and kept up to date at each stage. She improved the whole process with her professional and compassionate approach. I honestly couldn't rate her highly enough, we're immensely grateful for her support. Strongly recommend Ashtons, especially for first time buyers!

I am pleased to recommend Ashton's lettings. Jamie and his team offered excellent, professional advice on the letting process and on the improvements to the house in St Alban's that would not only enable the best rental price but would also suit a long term let. The marketing material was high quality and a let was agreed within two weeks of advertising. Over the first 3 month's we have also been impressed with the efficiency of the Ashton's letting management team.

We had the pleasure of renting our new home through Ashton's. Worked primarily with Sandy out of St Albans and honestly it was a fantastic experience. Trying to move our family from the states he worked hard to make sure we had all the information we needed in a timely manner and made himself available during his off hours if questions arose. Thank you!

Louise Walker, the sales progressor/coordinator assigned to us, deserves 6 stars! We had several issues to overcome in our chain and she was excellent and got us to the finish line! She is experienced, effective, caring and really knows how to solve the most difficult situation - she deserves to be praised. Ashtons is very lucky to have her as she truly makes the difference.

I purchased a property via Ashtons recently, and the whole experiences are excellent. Ashtons has professional service and fantastic teams, which make the purchase smooth. Each time, the communication with Alix or other members is quick and reliable. Rebecca followed and chased my case with both solicitors very frequently, and she kept me well informed. Their service is superb.

Sandy and Elliot are friendly and professional. Though I finally got a flat from another agency, I am so glad to meet them because they were always very efficient and helpful to answer my questions.

Ashtons have been fantastic in finding good tenants for our rental properties. Each time, Ashtons have provided a personal and professional service. Their marketing materials, photos, descriptions and videos (even more important with Covid restrictions) are top quality. They have a good database of prospective tenants, an excellent web site and of course Rightmove.

But most impressive is their ability to qualify potential tenants, select the best for viewing and providing us with a shortlist of offers from top quality, carefully matched tenants to choose from. Their service is excellent.

Everyone we dealt with at Ashtons knew what the property they were marketing inside out, every question was answered and I felt in safe hands. No over the top sales pitch and through the sales progression stage Louise was honest and kept us well informed answering any concerns and questions we had quickly. A much more pleasant experience than with our last house purchase, thank you.

Jamie is professional and responsible. He helps to solve all the problems during the renting process. Jo is nice and helpful in the viewing. The place is exactly the same as the virtual tour. There is also a concierge service helping out all we need during moving. Excellent service and experience.

I became aware of the property early in the morning and luckily was able to book a viewing almost straightaway. Met Sandy at the property, liked it enough to want it and 3 days later it was mine! Excellent friendly service and helpful professional advice from Sandy. I couldn't have asked for more. Thanks Sandy, thanks Ashtons. Perfect!

I rent a property from overseas before I moved to the UK. I would like to thank you Jamie, Alexander and Sandy. They understand my situation and provided all kinds of assistance from online viewing to the finalization of the tenancy agreement. As a new comer, I made a lot of phone enquiries and the agents always explain to me in details patiently. I am satisfied with the excellent services provided.

I really appreciate Sandy and Jamie for helping us move to St Albans. I had applied to a lot of places and called up a lot of people but the only person who called me back was Jamie. He assured me that the property is great and spacious, and also helped move the whole process fast so that everything was ready a month before I left. Thank you very much and I wish you all the very best in life.

It feels very strange to be writing positive reviews on estate agents, having been unimpressed by a few names in St Albans! The team were brilliant throughout all stages of my house purchase. Louise in particular was superb, constantly putting in the extra effor and liaising with vendors and solicitors to make sure that the process was all completed by the stamp duty deadline. Really impressive, and most appreciated.

I recently sold and bought a house with Ashtons and they were truly excellent from start to finish. We felt really looked after, their customer service was second to none, with such regular, friendly, helpful communication throughout. They worked really hard for us and I would 100% recommend them.

Buying or Moving home is undoubtedly a stressful moment in our lives. Sometimes we wish all stars align, but that is rarely the case. I am glad to say that with my recent move, one start definitely aligned with our plan. This star was called Alexander. He was simply superb with his prompt ability to help. From scheduling viewings, to always being available and even being able to help with paperwork and documentation. I am proud to say Alexander did make our move much easier and even happier. Thanks a lot Alexander. Wishing you all the best for the future. 5* recommended.