We put you at the heart of everything we do. We understand that absolutely every transaction, property and experience is unique and should be handled as such. We prioritise communication, efficiency and clarity of information, every step of the way. Property shouldn't have to be stressful, so put your feet up.We'll take it from here. Over the years, we've built up our reputation for providing a consistent and reliable service that prioritises our customers. We want you to view Castles as your source of property information.
Services
Providing a consistent and reliable estate agency service across Hemel Hempstead, Boxmoor and Berkhamsted for 30 years. We're Castles, an independent estate agency that has been operating in the areas of Hemel Hempstead, Boxmoor and Berkhamsted for 30 years. Over the years, we've built up our reputation for providing a service that prioritises our customers.
Hemel Hempstead, Boxmoor and Berkhamsted offer a wide range of properties, from modern flats to period properties. There's something for every type of buyer. You'll find we're a team with comprehensive knowledge and we go the extra mile to give you more information. From mortgage guidance to chatting about school catchment areas, we're here to talk.
Selling but don't know where to begin? Book in a free consultation with our property experts. We can discuss the potential roadblocks to your sale, and get your documentation prepared in advance. Our team is committed to thorough research and, with local roots in the area, have a deep understanding of the market.
Cromwell House is a luxury development of 9 individual apartments set within a gated building on the edge of the Boxmoor Trust common and within walking distance to Hemel Hempstead Train Station. Castles are pleased to bring to market this stunning collection of new build, three bedroom, family homes.
Reviews (10)
Sarah Edis
Jun 21, 2022
We chose Castles to assist us in the sale of our house due to the friendly and professional customer service we received from the outset. Our buyers also noted how brilliant the service was that they received. Queries, from both sides, were dealt with efficiently by Simon, with open & honest communication throughout. We have been searching for our forever home for a number of years. Ronnie was able to assist us in finding "the one".
He listened to what were looking for and was genuine & passionate about helping us find that. The detailed advice and expertise that Ronnie provided throughout the process was invaluable. The after sales care has also been brilliant. Ronnie always makes time for you & makes you feel special! We will be forever grateful! Thank you!
He listened to what were looking for and was genuine & passionate about helping us find that. The detailed advice and expertise that Ronnie provided throughout the process was invaluable. The after sales care has also been brilliant. Ronnie always makes time for you & makes you feel special! We will be forever grateful! Thank you!
Graham
Apr 06, 2022
The overall experience from Castles was inconsistent, sometimes positive, but more often frustrating. Mainly because they don't get the basics right often enough. Initial engagement was very good, but thereafter the service was generally weak. The contract with Castles was issued after the house was advertised for sale, and the advert itself had to be changed several times due to painfully obvious spelling and grammatical errors.
During the time the house as on sale, communication was inconsistent, with viewing notifications sometimes late or not received in advance. There is no single point of contact at Castles, only a collection of what feels like independent, free-lance agents, any of whom you might end up speaking to, and quite often don't know what the other agents are doing/have done.
To Castles credit, some of the interactions were good, but again inconsistent. When we did get an offer on a house which we accepted, the house was taken off the market before confirming that viability of the buyers, who subsequently pulled out due to funding issues. This was poorly communicated to us, and led to us losing time in the sale of the property.
When we found a property to purchase, there was no urgency from Castles regarding our house sale, or discussion of options to ensure that the sale did not hold up our purchase. A new buyer was eventually found, but despite promising to keep on top of the sale progress, there was little communication. Even details such as what time the surveyor would be attending was not provided, despite chasing repeatedly.
During the time the house as on sale, communication was inconsistent, with viewing notifications sometimes late or not received in advance. There is no single point of contact at Castles, only a collection of what feels like independent, free-lance agents, any of whom you might end up speaking to, and quite often don't know what the other agents are doing/have done.
To Castles credit, some of the interactions were good, but again inconsistent. When we did get an offer on a house which we accepted, the house was taken off the market before confirming that viability of the buyers, who subsequently pulled out due to funding issues. This was poorly communicated to us, and led to us losing time in the sale of the property.
When we found a property to purchase, there was no urgency from Castles regarding our house sale, or discussion of options to ensure that the sale did not hold up our purchase. A new buyer was eventually found, but despite promising to keep on top of the sale progress, there was little communication. Even details such as what time the surveyor would be attending was not provided, despite chasing repeatedly.
Leo C.
Mar 21, 2022
Can highly recommend Castles. Have been working with Jasmine, who has been helping us locate our next home. From the start, she took time out to understand our needs and wants and then propose some options for us to view. At each step of the way she would would re-check and refine our requirements, meaning we had a personalised and stress-free experience with her and the team. There was never any aspect of pushy sales speech, and we were always given time to make decisions without someone breathing down our necks. Top quality service!
Craig Edwards
Mar 08, 2022
I have been talking with Castles for the last 3 months or so. They have been fantastic and really helpful. We have now managed to get an offer accepted on a house which they introduced me too a month or so ago. I am a first time buyer and they have explained everything so well. Special mention: Jasmine has been amazing, goes above and beyond to help out. I strongly recommend getting in touch with Jasmine if you are looking for your home in Hemel Hempstead.
Sarah Wiggins
Mar 08, 2022
SO lucky to have had the best in the business by our sides with our move. Simon has found us our dream home and went the extra mile to ensure everything went smoothly. He and Ronnie made the daunting prospect of selling so much easier. Everything from start to finish was no problem. There were some tough months in the process but Sam always kept us grounded and calm. She was always professional and accommodating. All the team helped at some point over the last 6 months and we cant thank them enough for everything.
Suraj Shah
Mar 06, 2022
Castles have been great from the moment I called about a property I was interested in. Matt has been exceptionally helpful, he really went out of his way to provide an excellent service. He was informative of new properties on the market and very helpful when it came to securing our dream home. Really recommend Castles to anyone looking for a new home!
Dominica Laird
Feb 18, 2022
I just wanted to say a massive Thank you to the team at Boxmoor Castles! They really are the most professional, hard working and friendly team I have met! They helped us sell our house in 24 hours when our dream home came on the market! I want to mention Sam in particular as she was just amazing! Thank you for putting up with all my constant emails and making sure we exchanged within the time frame! The lairds x
Cass Khan
Feb 06, 2022
I have been searching for a suitable property for several months and as such, dealt with numerous estate agents. I can state without any hesitation that Jasmine stands out from everyone, and it gives me great pleasure to endorse and commend Jasmine. Jasmine is an outstanding ambassador for Castles. She is highly professional & knowledgeable with exceptional interpersonal skills. Jasmine has even taken the time to personally meet me to better understand exactly what I was looking for in my new home. Finally, I have found Jasmine to always be cheerful & responsive, and it's a pleasure to know such a BRILLIANT estate agent Keep up the excellent work - Jasmine
Brook Townsend
Jan 14, 2022
Castles we're great to work with and got me a great price for my property. I worked with Matt Hooton who was fantastic along the whole process - was great at communicating through the whole journey and managed the sale perfectly. I can't recommend Matt and the team at Castles enough. They genuinely care about your service and getting you the best outcome.
Ben Headland
Jan 14, 2022
Dan, Sam and the team at castles made the stressful process of moving a whole lot easier. Really approachable people and understand your needs by being in the ball and more to the point extremely flexible, working round my working day and supporting where asked. Feel like you're getting special treatment and that's exactly what you want when making the biggest and most important purchase in your lifetime.
The guys were great and I would 100% recommend them. My young family now has a new home and from start to finish these guys have been fantastic. Not that I'm looking to move anytime soon but they will be my first call. Thanks again!
The guys were great and I would 100% recommend them. My young family now has a new home and from start to finish these guys have been fantastic. Not that I'm looking to move anytime soon but they will be my first call. Thanks again!
