Bakewell & Horner

I have spoken to a very nice young man, his name is Anthony mumford, about selling my house, and finding a smaller property for me. he's keeping me well informed about different properties that might suit me. just felt like I had to write something about him. hopefully something will come up soon. thank you Anthony . for everything.

Guys in the lettings team were amazing, from start to finish, making sure I was kept upto date all the way along the process, as a 1st time letting I couldn't be happier! Thanks again! You guys were and are amazing

After having a few bad experiences with letting agents in the area, it was a breath of fresh air when we found a property listed by these guys. Firstly, we were shown around the property by someone who I think was called Chris? (Sorry if that's wrong) He was extremely knowledgeable and answered every question thoroughly, it was definitely the best viewing we had just even in terms of the service we had received so thank you!

As soon as we seen the property we knew it was perfect for us and we were able to put an application in that day, with the help of Anthony. We then signed the tenancy agreement around 5 days later. I am a major stress head so I had to call multiple times throughout the process and Anthony didn't mind at all and reassured me during this period, and also answered every question I had! So thank you Bakewell & Horner for making a usually really stressful situation, as stress free as possible, we really appreciate it

I would recommend Bakewell and Horner after they went the extra mile to help me secure a home for my son and I. They kept me continually updated and were always friendly and helpful. Particularly Anthony and Lucy who showed to be both professional and always there to answer any questions I had.

Great estate agents! Staff are really friendly and easy to deal with. Always on the other end of the phone if I need them. Would definitely recommend these guys!

We own a small number of buy to let properties in Wallasey and we have always used Bakewell and Horner to locate suitable tenants for us and handle the inventory checks etc. When we had a tenant unexpectedly leave one of our houses at short notice. Under the circumstances of this departure and our worry about finding suitable tenants, we decided to sell the property, but the sale had to be completed by the end of the financial year. Russ, the Director, attended the house where we outlined our plans and what we required. Russ gave us advice about what decoration we should do or not do and gave the house a realistic value, rather than an inflated price.

The house was put on the market and very quickly we had a large number of viewers, all dealt with efficiently by the Sales Team at Bakewell and Horner. Within a short space of time, we had an offer and the staff kept us informed as they progressed the sale along to be completed four days before our deadline. We dealt with Russ, Jemma, Victoria, Jan, Lainy and Lucy who were all extremely professional and always happy to provide any advice or answers to queries.

We will use Bakewell and Horner again when we place our next house on the market. For us, the only agency to use in Wallasey, based on their knowledge of the market and their ability to deal with large numbers of enquiries, is Bakewell and Horner. We have been highly delighted about every aspect of our dealings with this highly professional agency.

Bakewell and Horner have been my letting agent for over five years, I've found they look after both interests of the landlord and the tenant extremely well, always pleasant and helpful, great local business

The team at Bakewell & Horner could not do enough for me when I recently sold my house through them. I was kept up to date at all times and didn't have to chase them for updates. Selling your home can be a very stressful time but Bakewell & Horner made the process simple and painless. I would recommend them to friends & family and will certainly use them again in the future.

Never had good experiences with estate agents, but the staff at bakewell were spot on and kept us updated throughout the buying process. Definetly less stressful than previous house moves!

I hope viewers see this as balanced feedback on our experience. Started with a quick sale ( week ) Gaining a good price ( recognising Jemma's efforts ). Then I received a call from Victoria ( B & H Mgr) who stated the buyers had called informing the house valuation was 16k less than the sale price. The next line was would you reduce the sold property to the valuation price ( -16k )!.I immediately said no and stated I was even prepared to take the property off the market. Victoria said she would call me back.within 5 minutes Victoria confirmed the buyers were happy to pay the agreed price and fund the difference. Remembering that Bakewell & Horner we're representing us ( 100% ), surely the professional approach would have been to highlight the valuation and agreed selling price difference and ask if we were prepared to drop the price by any amount.

Later that day my wife had exchanged emails with the buyer direct and the buyers were shocked and horrified about events as they had not instructed the actions Victoria had taken, even stating to Victoria prior to my call they were prepared to pay the originally agreed price. I did escalate my conversation with Victoria to Russell ( Director ) Who did not see at all any ethical challenges.

In summary - In over 35 years buying and selling Many properties I have never had this type of treatment with a company showing this level of arrogance and poor professional / ethical action. Thankfully I will have no reason to use Bakewell & Horner again in my lifetime. It's sad when Estate Agents like Bakewell & Horner act like car salesman! Fortunately for the residence of Wallasey there are plenty of choices if looking to sell or buy a property. Apologies for the length of the feedback.

Very friendly and helpful staff. Always stayed professional and polite despite some difficulties with tenants. Always available to offer good advice. Reasonable fees so good value for money.

I'd like to say my experience with Bakewell and Horner has been nothing but top class, I was in a pickle due to my living arrangement and one of the estate agents called Anthony single handedly helped me get a house, if it weren't for him I wouldn't have a house right now, so definitely use Bakewell and Horner, because they will take time out of their day and go out their way to help you get what you need.

From viewing to application to agreement to picking up keys, between Anthony and Lucy couldn't of asked for anything to run more smoothly and affectionately. Highly recommended, would give 6 stars if available.

I recently purchased a property with Bakewell & Horner and I was impressed by the service & professionalism of everyone that I dealt with from the initial viewing through to completion and collecting the keys. Thanks to Lainy & Victoria who went above and beyond and had the patience to deal with all my queries no matter how small or trivial.

We used Bakewell and Horner to advertise and manage our let property. As first time landlords we were guided through the process by the team at Bakewell and Horner which so far has been very stress free! We were particularly impressed with the responsiveness of B&H and they are always available to answer the phone / emails and deal with any queries quickly and professionally. We would recommend Anthony and the team to anyone in a similar position.

We have worked with Bakewell & Horner for over 12 months now, they fully manage several properties for us in the area. The team at B&H are very professional but still friendly. They give us just the right amount of contact and look after our tenants well. Communication is great and they deal with any small niggly issues promptly and with minimum fuss.

This works well for us as we are based many miles from the area so need someone 'on the ground' to look after our tenants and our properties, Anthoney, Charlotte, Steve and the rest of the team do just this. Would thoroughly recommend Bakewell & Horner.

Excellent service from the team. Put us at ease and relieved the stress from what is a daunting process. Would highly recommended and will definitely use again in the future if the time comes.

I have rented twice through Bakewell and Horner and to say their service is impeccable is an understatement. Any issues I had with the property itself, the team were quick to have it resolved. The team in the office are so friendly, approachable and most importantly professional. I get the impression that their main focus is the tenants/landlords and basically anyone they provide a service too, they provide it with a brilliant attitude as well as knowledge and understanding.

It is very clear to me, having been with other estate agents in the past that Bakewell and Horner are top of the game and the best around. Thank you for everything. I would recommend time and time again!

Recently found my new house with the help of Bakewell and Horner and couldn't be happier with the service provided. From start to finish they were informative and guided me through the whole process. My go to agents from now on!

Brilliant! We managed to find our perfect home in Wallasey thanks to Anthony and Lucy at Bakewell and Horner, they were both so helpful, friendly and informative. Wallasey has become a really popular place to live recently and the we were struggling to find the right place for our family to rent but they made everything feel straightforward and and as stress free as possible. Nothing was too much for them and I can't recommend them enough. Thanks again