Carter Donald & Partners

I've been renting through Donald Carters for over a year on two different property's and have always dealt with Sue for both of these and she has been amazing every time. She is always very attentive and helpful with any issue. Unfortunately I have now moved away from the Warwick area so will no longer have the pleasure of having Sue to look after me as a tenant. She is an asset to Donald Carter, thank you Sue!

Finding the right estate agent is a bit like finding the right life partner. Buying, Selling, finding a tenant, finding a tenancy - 4 hugely emotionally charged times. In an agent, I want the person who complements me. Who does the chasing calls to solicitors, tenants, landlords, who keeps the other parties active. I want someone who does the tough talking and keeps me updated.

I also want someone who understands that all sets of relationships are important. I want to be given "todo"s and be told when to stop. And when I'm emotional, fraught, worrying etc, I want a bracing 5 min chat to reset me. Thanks to the team: I've now sold my house and just wish that I was buying through Simon. In summary - Simon and the team do communication really well and I wouldn't hesitate to recommend.

Extremely rude! I called for a virtual viewing and she told me no and switched off on my nose! You really need to check human skills of your employees before hiring them! So bad!

Dreadful experience as a buyer. We booked to view a property with the agent, which they agreed, but then said they couldn't honour it, so we chose a different day after work, about 5pm because of work commitments. No issue at this point. When we get there, Donald Carter himself, the face of the firm, was the agent. Very strange experience, he didn't seem to want to properly greet us - walking past my partner without saying anything, let alone look us in the eye; he didn't want to speak about the house either.

He was muttering something to himself about why would anyone want to view a property in the dark, right in front of us. You may want to concentrate more on how you come across rather than how dark it is if you care about the viewing experience; also remember that you reneged on the original booking time and you agreed to the new time. We didn't place a bid out of principal because of him and I feel sorry for anyone using him to sell their house.

Sue and Maria at Donald Carter have always done a great job in letting my flat in Warwick. Great people to deal with, very good value and always go the extra mile. Many thanks!

I was unfortunate to arrange 2 property viewings with Donald Carter & Partners. On both occasions the unnamed agent was dismissive, rude and oozed an air of arrogance. The on site agent remains unnamed as she didn't once attempt to introduce herself. No small talk, no sales pitch and apparently no ability to use common social graces. The properties were of a good standard, but when asked if the properties would be managed by either the landlord or the estate agents, I was put-off to hear that the agents would be managing. Calls to the agency have been rude and arrogant and the on site agent was so dismissive, I can't imagine renting a property from these agents and expecting their staff to respect they're clients, not alone respond to tenant inquiries.

Simon Carter was the estate agent managing our recent house purchase and he could not have done a better job. Nothing was too much trouble, he was incredibly supportive, and most importantly, when necessary, he knew how to get the job done. I wouldn't use any other estate agent. Simon comes highly recommended.

I would highly recommend Donald Carter and Partners. They assisted in both the sale and purchase. They provided a first class service, escorted all viewings and gave feedback on all prospective purchasers. Simon's knowledge of the local market is exceptional. If you want a professional and friendly estate agent look no further.

Simon Carter and his staff are exceptional professional. I have dealt with Simon Carter on several occasions to rent out properties. His staff works fast and keeps you up to date. He is very good in finding tennants who are reliable and are able the pay the rent, which helps. I definitely would recommend Donald Carter & Partners to look after my properties.

Donald Carter have been absolutely excellent estate agents. We've used them to purchase and sell a house, and both experiences have gone without a hitch thanks to them. When buying, they're very helpful, making sure you've got all the information you need, updating you on the situation, resolving anything that might crop up. Selling with them was even better - we got some absolutely brilliant advice before the house went on the market, and their honesty about the house and the market helped us prepare better and do some jobs that helped us sell much quicker and (we suspect!) for a much better price than we otherwise would have achieved. I couldn't recommend them more highly.