Hawkesford Malcolm & Co

A great local agency who are friendly, professional and know their market well. We've had a few bumps along the way with our house sale; however, Hawkesford has not been a problematic element and the team in Southam worked very hard to sort issues out, often being very patient with ever changing circumstances and less than professional behaviour from other parties, keeping their cool and focusing on selling our house. I would thoroughly recommend.

Selling a 1 bed flat with vacant possession, no chain and a reasonable price - what could be simpler? However the sale was hit by multiple offers that subsequently fell through. Hawkesford always stayed positive along the way with good advice and excellent communication. Their staff showed great understanding in dealing with the setbacks, finally getting the sale completed. Well done to Hawkesford.

Excellent agency! Since first viewing the property they have been professional and friendly to deal with. Any issues that have occurred with my rental they Hawkesford have been on the case, sending people over for inspections and quick to answer any emails I send. Daniel and Christine and been particularly great to deal with, cannot recommend them enough!

Sold my flat with Hawkesford, they went above and beyond offering a variety of services to help generate the sale in a tricky post-covid market for flats. Gemma, Tracy and Rory were always really helpful and very quick responding to any enquiries. Would definitely use them again for any future property sales.

Renting a flat through Hawkesford since October Very impressed with whole process of renting from the initial viewing, the application process and getting the keys Professional and friendly to deal with. Excellent communication and any issues dealt with very promptly which is a very important detail when renting. Very much recommended!

I got in touch with Hawkesford to help me find a rental property, they were always very professional and responsive, i was regularly kept up to date with properties that matched my requirements. I would certainly think about using them again in the future. Thank you Nikki and team!

I have been a tenant with Hawkesford for nearly 7 years now. They have always been very professional and responsive when I've needed to contact them about repairs etc. The team in the Leamington branch is always very friendly when i get in touch. Highly recommended! Thank you.

As a foreigner in the UK, who didn't understand how estate managemnt and lettings worked in the country, Hawkesford has been amazing. Hawkesford have been my one and only estate agency. I spent 4 years in the same property with them and had absolutely zero issues. They offered great support when I was getting the contract signed and along these 4 years, whenever I needed any kind of support, Pauline has been amazing with quick responses, transparent communication, very clear instructions and always reasonable.

They definitely made my life a lot easier in this regard and this is one of the reasons I did not chose to move to different places even when my work place changed. I wish all the best to Pauline and Hawkesford team and can't recommend them enough.

Hawkesford have been an absolute pleasure to deal with from start to finish, in particular Nikki and Luke. Nikki went out of her way to find us the right property to rent around very specific requirements and couldn't have been more helpful. She went above and beyond and we are delighted with what we have found to let. We have also received exceptional service from Luke who has kept us informed through every development and made the whole process seamless.

My wife and I have been renting a Leamington property via Hawkesford since July. During that time they have never been anything less than exemplary, responding very quickly to any contact and putting requests into action practically immediately; often I've raised an issue with the flat and been contacted by the person sent out to resolve it before I've gotten an acknowledgement from Hawkesford! My huge thanks to Christine and the rest of the team for all their efforts!

Avoid. Avoid. Avoid. Regularly allows contractors into home without giving any kind of notice, valuables have been stolen by "trustworthy" contractors (even if we can't prove this we know when the items went missing). On report on valuables being taken, the agency couldn't have cared less. No apology was given, merely comments such as "are you sure your item isn't just lost, and we know and trust our contractors" Terrible customer service even before this incident, they are completely incompetent and unable to organize themselves let alone essential works.

Where do I start, these guys are highly unprofessional. Absolutely fine to get you in a property, but couldn't care less once you are in or when you are moving out. They allowed contractors in with no notice given to us (our valuables then mysteriously went missing). After reporting this too them we were made to feel as if it was our fault and that we had lost the goods that were taken.

No apologies were given at all, crazy really given that legally, agents have to give notice- yes contractors can go in without permission but absolutely not without notice. We have always asked for notice as we prefer to be there as our cats get stressed with new people. All it takes is a bit of organisation which seemingly they are completely unable to do.

Avoid these guys at all costs, I can't speak for the company as a whole but certainly the Leamington branch have terrible customer service. The positive reviews must be written by family friends. There is no way that such an arrogant branch can please that many people unless they are massively biased towards landlords and sellers rather than tenants.

Probably the most unprofessional company, let alone letting agent I have ever dealt with. I used the Leamington branch to arrange a viewing one week before the viewing took place. I mentioned its a 2 hour drive to the viewing so I need confirmation the day before, which arrived via text message. As I arrived for the viewing a member of staff at their leamington branch rang me to say the tenants are still in the property and are refusing to allow access.

I stressed that this had been arranged and the tenants had confirmed access, which I had received via text. Their answer "there has been a misunderstanding". Note, No apologies. After they passed me round the office on the telephone a few times with nobody willing to give me an explanation I said I would speak with the tenants myself. Their reponse "you can't do that".

Somehow they managed to speak with the tenants and arrange for me to view the property as I was still parked outside. I asked how long will the agent be (as she drove off and left me there), their answer "how long is a piece of string". Unbelievable. She eventually turned up. Note, again no apology. I asked the tenants in front of the letting agent what is Hawkesford like to deal with.

No answer with a raise of the eyebrows and an awkward silence following. That said everything I needed to know, although when the agent left the tenants kindly invited me in for a "frank" discussion about Hawkesford. They told me they didn't even know about my viewing taking place and had no communication with the letting agent about it. Unfortunately they also have had a terrible experience and one of the reasons they are vacating. Avoid this letting agent at all costs. Incredibly rude and unprofessional.

Now just 'Hawkesford', but still a family business. This is our number one choice of estate agents in Leamington. We have recently had agents from Hawkesford round to value our house both for rental and sale. They arrived in good time, which is a good start! Both agents seemed friendly yet professional. Most important of all, they seemed honest.

In today's market, this might mean disappointing news, but they were brave enough to give this frankly and openly, which makes for a promising start to negotiations and means I have more trust in this agency than those who hide bad news under promises they can't keep. On the other side of things, as a buyer we found this agency to be good at keeping appointments and helpful during negotiation.