Cound & Co

As a tenant, once you paid holding deposit, the communication has been so slow and I feel being ignored all the time. We have passed our reference check several weeks ago, and I kept asking when will we get the contract signed. It's so frustrating that you having a full time job and still have to chase them again and again - but not getting any responses. The experience has gone down the hill.

Sadly forgot the name of the lady with blonde hair who tool me for viewings in her audio but had a fantastic attitude and knew her stuff and was able to answer and ll my questions which was refreshing and a relief and showed as professional. Can honestly recommend this place.

As a tenant we had a terrible experience with Cound. They only replied to extremely urgent emails after several days, they were rude to speak to on the phone, and generally very unhelpful. Would absolutely avoid.

I've been lucky enough to be a tenant of a property managed by Cound (for 8 consecutive years in one property so prospective landlords read on!.) and to have bought through them also - so if you're thinking of buying go straight to the bottom of the review :) TENANTS/LANDLORDS READ HERE! The lettings part first - Cound were enormously helpful, quick to respond and resolve problems for us.

I've got to say I read the last review and was shocked, and my experience doesn't relate to that at all. I know our landlord was happy too because he enjoyed a consecutive 8 year let - and you cant do that without happy tenants. Its really important to say Cound were always reasonable and fair, which is obviously the most important aspect no matter which side of the tenant/landlord fence you sit!

I'll genuinely miss the interaction with the lettings team because they dealt with things well and with such good humour (.round of applause and screams from the fans for Shirley who became something of a legend in our house!). Couldn't recommend the team enough. BUYERS READ HERE! Firstly, if you're looking at Cound you've got the first bit right - they've been in the area longer than anyone, so they know the market and all of the houses better than anyone in the area.

I found their knowledge to be second to none - there was a noticeable difference between their experience in Wandsworth Town and the other agents I dealt with. As for the process, I will openly admit that I was not the easiest buyer - but they kept things on track with charm in the face of my (work-related) delays. The nicest touch though was the amazing Deborah who stayed on after work one day to talk to me about the market and answer my concerns - I really appreciated that, its nice to feel you're not on a conveyor belt which is the feeling other agencies have left me with!

A great bunch of people to deal with, cheery, experienced and they get the job done. So I hope you have as good experiences as I did with them. I'm looking forward to working with them again in the future - Owning a place in Wandsworth Town now I wouldn't dream of working with anyone else - easily the market leaders in the area.

Syreeta has provided us with exceptional customer service and has really helped us find the right place to rent. The whole process was quick, hassle-free, and smooth. The new apartment is just what we were looking for and we've had a great experience with the agency.

Deborah, Lucy and Rachel have excellent knowledge and expertise. Their attention to detail and care made the whole experience as exciting as buying a new home should be. I am loving my new home and would thoroughly recommend Cound Estate Agents and will be using them to sell my home if I ever move on.

Very smooth experience, Bills, keys, council tax, maintenance, location, commuting - everything was explained and helped with. Highly recommend.