Brown & Cockerill

If I could rate a zero I would. I generally dont write reviews but I have to make an exception for this awful place. Rude customer service from the very beginning. Matthew was so so rude and very condescending. I cannot believe he is a manager. Granted there were issues with the landlord out of their control but they way they spoke to us was vile.

I cannot wait to no longer have to communicate with them. It is a shame because every other estate agent in Rugby we have had dealings with have been so lovely. I would NEVER recommend using this estate agent. Moving out of the flat due to various issues but also fortunate that we are buying a house! When we come to sell our house we will definitely definitely not use Brown and Cockerill. The only upside to Brown and Cockerill was Izzy Middleton who joined as a member of a staff there just before we left.

Just come out of a 5+ year rental property. The lettings team at Brown & Cockerill have been amazing for the whole of my tenancy & the ending of it could not have gone smoother. Highly recommend this estate agent. Thanks for everything team.

I have been with Brown & Cockerill since purchasing my property 6 years ago. I initially approached them with the intent of leasing out the property on a temporary basis however since my circumstances have changed, I have continued to run with their managed service and have to say I've not had a single issue with them at all. From initial consultation and finding tenants whilst taking care of their requirements through to ensuring I have peace of mind; they have been on the ball.

I think over the years I have spoken to most of the team and each one of them have been extremely good For the past two years I have been looked after by Leasa, who I have to say is a true professional. She is very resourceful and quickly knows where to go to find a contractor for any works that need doing, she keeps me up to date via email and follows up with a call and always advises when I ask for it.

I feel comfortable and reassured that my property is being always looked after. Would recommend them to anyone looking to either purchase or lease a property. A great company.

What an amazing team. Mandy Paul and Aaron have been, so supportive helpful knowledgable and just so friendly through a complete rollercoaster of a year that we've had. Professional but always available to listen advise and be a shoulder to cry on which I have to admit has happened. The joy in Pauls voice when he told us the exchange had gone through was brilliant and shows that each and every sale matters to them. Definitely a vocation not just a job. I would recommend you to anyone and everyone. Thank you so so much.

Mandy and the whole of the sales team were extremely professional and more importantly.helpful. From assessing my bungalow for a market valuation to completion of the deal I had first class and personal service. Mandy was spot on with her valuation and the sale was achieved at the asking price within 1 day. I was thrilled. The photographs of the bungalow for the brochure were first class. I can thoroughly recommend the team at Brown and Cockerill

We had an impressive and professional service from the agency on our first day, with keys handed over with detailed explanation and all the utility bills being transferred to our names by the agency. We even had our council tax bill in our names already delivered by post.

If you want to rent a place don't bother going through this agency as they clearly don't know what they do. we applied for three properties online and wanted make an application on each however it took them 6 days to respond, when we applied for one of their properties at 4 am we had a response the same day asking about our details and then we were left waiting 6 days and we had to email them asking about whats happening and we got informed property already has a viewing list even that we made it clear we want to put the deposit down asap

I recently bought a house from this estate agency. I found their service to be friendly and most professional. Karl kept a close eye on things throughout the whole process, and ensured it all went through smoothly. I wouldn't hesitate in recommending this estate agency and I would be very happy to use their services again. Rajwinder

Recently sold my house with Mandy and the team at Brown and Cockerill. It was so refreshing dealing with an estate agency who really do work as a team. We are so glad we chose to sell with them; we got the sale price we wanted and they made the whole process stress free because they are so thorough in their work and communication. Always at the end of the phone if I needed them, they were Professional from start to finish. It was a pleasure dealing with them.

We were delighted with the service we received. From the professional advice and valuation given by Mandy to the ongoing help and support given by Aaron we received a first class service. Aaron was very patient and efficient throughout the process and was helpful and supportive beyond our expectations. We also liked the way in which staff work as a team as Paul was always willing to deal with queries if Aaron was not available. We wouldn't hesitate to recommend Brown and Cockerill