Hilbery Chaplin combines both the energy of a young growing practice with the experience of a company established in 1894, undertaking work across the full spectrum of the property profession. We have developed all the essential ingredients to provide a high level of service to individuals and the smallest of companies, as well as to the largest corporate organisations.From our offices in Romford, Essex, our commercial department provide a comprehensive property service to the business community throughout Essex, East London and the Home Counties.
Services
Offering a full range of property services including Sales, Lettings, Commercial, property surveys, mortgages, land and new homes. Hilbery Chaplin, one of the leading estate agents in Essex and East London remaining totally independent and family owned since 1894. With four local offices, Romford, Hornchurch, Laindon and Shenfield together with 700 affiliated office in the UK as members of the Home Sale Network, a division of Cartus, the world's leading relocation organisation.The key principles that have contributed to our success are honesty, loyalty, integrity and confidentiality.
Hilbery Chaplin are members of a client money protection scheme through RICS and are also members of ARLA. We are one of the largest letting agents in the area handling over 600 properties including tenant find only, rent collection or full management. We handle all types of property from apartments to country homes and everything in between.
Hilbery Chaplin was founded on the principle of total commitment and dedication to its clients - we treat you how we would like to be treated ourselves. These core values underpin what Hilbery Chaplin stands for, and enables us to strive for and deliver a dynamic service, which is acknowledged within the area as a quality bench mark.
Reviews (9)
Mr. Reginold
Jan 02, 2022
Critical: Professionalism, Quality, Responsiveness, Value Terrible company and unprofessional. In particular Charlie Edwards, incredibly rude and unprofessional! The way that child spoke to me was disgusting. I cant believe they are allowed to treat clients this way. I will be reporting the company and taking my complaint much further. THE OWNERS OF THIS COMPANY SHOULD BE ASHAMED!
Robert Gordon
Feb 03, 2021
Very bad experience with this agent, they were dismissive of me as I don't think my property was valuable enough for them to spend their time to help me. I thought in the market and tough times we are in they would welcome any business. Clearly not, the have even bothered to return my calls or emails. I have now instructed an agent round the corner in Romford.
Nothing but good experience with them treated well and looked after and now they have rented my flat out for me. DONT USE THIS AGENT. THEY ARE RUDE AND UNHELPFUL. CHOSE ANOTHER.
Nothing but good experience with them treated well and looked after and now they have rented my flat out for me. DONT USE THIS AGENT. THEY ARE RUDE AND UNHELPFUL. CHOSE ANOTHER.
Chris Parkin
Jan 22, 2021
This is the first time I've used a letting agency to 'let' one of my properties and also to manage it. I cannot praise Dan and his team more for their professionalism from start to finish. As a Landlord getting the right tenant is paramount and the process Hilbery Chaplin used was so thorough and fast that my property was occupied and rented to the right person within weeks. I cannot recommend Dan and Hilbery Chaplin enough and will be moving my portfolio their way over the next year or 2. Thanks again.
Tracy Bluemore
Dec 18, 2020
Right from the start they were professional; helpful; they really were listening to me. From the moment that they first engaged with me, I didn't feel that they wanted to rush me through the paperwork and sign on the dotted line. They took the time to explain the process and really work along side me. I had just lost my Father and was deeply in grief.
The last thing I wanted to think about was selling his house. But I was shown great empathy and understanding and felt that I really wanted these people to sell my Dads house. From the moment they had my house on the market they kept me up to speed at every step of the way, I trusted them completely and they had the house sold so quickly. If you want a professional efficient service use these people to sell your house they are great. Well done Phil the manager, Anthony and the rest of the team you all did so well Thank you so much. Tracy Bluemore
The last thing I wanted to think about was selling his house. But I was shown great empathy and understanding and felt that I really wanted these people to sell my Dads house. From the moment they had my house on the market they kept me up to speed at every step of the way, I trusted them completely and they had the house sold so quickly. If you want a professional efficient service use these people to sell your house they are great. Well done Phil the manager, Anthony and the rest of the team you all did so well Thank you so much. Tracy Bluemore
Tim Coles
Feb 14, 2020
From the moment we reached out to the team at Hilbery Chaplin they have been absolutely brilliant. Starting with our viewings with Kathy and our calls with James, the team were always happy to answer our questions and advise us on the process, which was so appreciated as we are first time buyers. Once we got our offer accepted, Hollie was incredible throughout the rest of the process.
She pushed things through brilliantly and communicated everything with us to keep us calm during what was certainly a stressful process for us both. A massive thank you to the whole team for getting us into our first house.
She pushed things through brilliantly and communicated everything with us to keep us calm during what was certainly a stressful process for us both. A massive thank you to the whole team for getting us into our first house.
Sera Turkdogan
Dec 03, 2019
I have used a couple of agencies over the years and Hilbery Chaplin, by far, have been our favourite to deal with. In particular Valerie and Dan at the Romford branch. It was a highly stressful time for my family and we were up against the country going into lockdown, however they were able to bring our moving in day forward and all paper work etc was completed swiftly. They were both such lovely people. I couldn't recommend Hilbery Chaplin enough.
David Chittock
Oct 19, 2019
From the moment we met Dan we knew we had made the right choice in letting out our property. Being new to the rental market we were looking for a highly professional letting agent who could take care of everything for us without having the worry. Dan was absolutely instrumental in helping us through the whole process from day 1; explaining everything, answering all our queries and really went above and beyond to deliver a real high standard of service.
Nothing was ever too much - it was an absolute pleasure to have him and the team at Hilbery Chaplin let our property out. They have sourced two wonderful tenants for us and couldn't be more happy with how everything has gone. We were recommended Hilbery Chaplin by a friend for managing property and would now 100% recommend them to anyone else. Thank you Dan and the rest of the Hilbery Chaplin team!
Nothing was ever too much - it was an absolute pleasure to have him and the team at Hilbery Chaplin let our property out. They have sourced two wonderful tenants for us and couldn't be more happy with how everything has gone. We were recommended Hilbery Chaplin by a friend for managing property and would now 100% recommend them to anyone else. Thank you Dan and the rest of the Hilbery Chaplin team!
Jim Kavanagh
May 31, 2016
Bought our house through Hilbery Chaplin in Hornchurch and always found them friendly, helpful and efficient, so turned to them when we needed to find tenants for a property we let out. Once again their service was great. They found us new tenants quickly, took care of all the vetting/references etc. and their administration was very efficient.
Amit Kumar
Nov 04, 2015
One of the best in market for property renting. I have got 3 years of association and impressed with their service & support. Unlike others that functions like agencies, Hilbery Chaplin is more like a well organized company with all staffs are highly professional, friendly & good at their work. Whenever I visit the office in market place Romford, I feel like their valued client- that really impress me a lot.
I would like to mention few names like Caron, Trish & Rob- they are too good and especially Rob's professionalism & skills are commendable! I would recommend Hilbery Chaplin and give 5 big stars!
I would like to mention few names like Caron, Trish & Rob- they are too good and especially Rob's professionalism & skills are commendable! I would recommend Hilbery Chaplin and give 5 big stars!
