Leeds Accommodation Bureau

Very unprofessional and the old lady all she cares about is money. She take my money when I'm in need Yeah, she's a triflin' friend indeed Oh, she's a GOLD Digger. They definitely not pushin P please go to other agencies.

Amazing and professional experience xall process was easy, smooth, and quick thank you so much to all the staff Gino, Alex, magdalena, and Jackie

Great service, stayed in a property with Leeds Accommodation Bureau for more than 4 years and they were able to provide maintenance service when necessary. Big thanks to Alex and Gino who were able to help with any queries and issues I had.

Leeds Bureau Accommodation is amazing. We were with them for 2 years, and I can say that we never had any issue. The team is professional and responsive, they never let us to wait for anything. All our enquires and concerns were being resolved on the same day. Amazing and friendly team. Thank you for your help. I am so happy for meeting you and definitely I'll come back to you!

In Leeds the rental market is not the easiest to navigate. Alex and Evie were both incredibly helpful and transparent throughout the process all my questions were answered and they were able to offer me tenancy on a fantastic apartment in Leeds Dock. Thanks for your help again! I would highly recommend using this agent. Far too often we are met by huge franchises, here you have a chance to get a wider range of properties that are kept to a good standard, but with a smaller pool of potential tenants. There are some things to sort in the flat although these have been raised and are to be action-ed. No complaints.

Never have i had to report problems so many times. Things need repairs. Taken 3+ years to change a fridge door which still has not been done. When beds and sofa needed replacing i had to pay for removals. I know not all down to the estate agents. They are however supposed to manage the property.

TIME WASTERS DO NOT BOTHER THEY WILL DECLINE YOUR APPLICATION WITHOUT A GOOD REASON My partner and I recently applied for a property to rent with this company. Although I have passed the reference checks, my partner haven't and for this reason we have been declined. The checks they have done were just credit checks no reference checks. None of our employers nor the landlord have been contacted.

No one asked us for payslips or about our income. It is possible for a tenant to have a low credit score and yet still perfectly able to pay the rent. This should not be end of the line. More than that, I've been told that my partner has a CCJ on his name and this is another reason for not getting the property. This was just an excuse from their side as there is NO CCJ records on his credit report and I showed them the proof as well.

But let's say there was a CCJ. I offered myself to take the property just on my name. Legally I have the right to do so as I pass the checks and I haven't failed the affordability calculation for the entire rent but I am still being refused without a good reason. Had to take 2 hours off from work, waste my time and money to attend the viewing just to be told today that we are not successful without a clear explanation.

My partner might not have an excellent credit score however there are no CCJ's registered on his name, he's on full time employment with permanent contract and an average wage. I just felt the need of sharing my frustration across and also make everyone aware about their lack of professionalism

We rented through this company for a year until our tenancy ran out recently. I would not recommend renting through this company if they were the only estate agents left in Leeds! We had numerous communication problems with them throughout the year. We would ring to inform them of problems with the flat and this would not be followed up. They would lie and say they had passed the problem onto the landlord however when we would speak to the landlord at a later date he would deny having known about it.

When the washing machine broke Martha was most unhelpful in the matter and told us we would have to ring to arrange a replacement or fixture of the machine. This is not a tenants responsibility, this should have been sorted by themselves or the landlord. This resulted in a 30 phone call to Hoover to get a replacement to which they wouldn't refund to me, despite it costing me money and time to sort out the problem for them.

At the end of our tenancy we had various problems in getting our deposit money back. At the final inspection a few issues were raised to us, some we agreed to be our fault, others such as a few cleaning issues we sorted that day. Alec then said the deposit would be sorted and refunded in around 3-5 days. He then got back to us with a list of problems he had not raised to us on the day of inspection which delayed us getting our deposit back and caused unnecessary stress.

We rang the office and left messages several times to sort the issues and query what was happening with the deposit to which nobody would reply. It took Alec 24 days to get back to us with a figure in order to resolve the issue with the deposit. It then took a further 3-4 weeks to negotiate and actually receive our deposit money back. At one phone call during this time Alec, who I believe to be a senior person of the business, was most unhelpful and always biased in the landlords favour.

Not all employees were the same. Kyle was always polite and helpful when we called. It's a shame the same can't be said for the rest of the employees here. Overall we found these people to be untrustworthy, rude with appalling customer service. After renting for 6 years I have never come across as many problems as I have encountered with this company. Avoid at all costs.

Been dealing with this Agent for around 3 months, all experiences have been friendly and helpful. When we moved into our apartment we had a list of issues with the property which we weren't very happy about, although these issues shouldn't have been there in the 1st place, Kyle was very quick to respond and help us to sort out all of our problems with the property. Best of out 3 agents I have had experience with in Leeds. Will Recommend!