Welcome to the website of Beacon Lee & Ward, the independent residential letting agents. We are specialists that provide a range of letting and property management services to clients in the West Somerset areas of Wellington, Taunton, Bridgwater & Wiveliscombe and the mid Devon areas of Tiverton, Cullompton & the Culm Valley villages.Jonathan Drew, Director of Beacon Lee & Ward receives his NAEA lettings award from Clive Anderson at the Savoy Hotel, London. Jonathan Drew, the Director, is a licensed member of ARLA which gives landlords and tenants the assurance that you will be dealing with a letting agent that operates in a fair & professional approach to all letting situations.
Services
Welcome to Beacon Lee & Ward who specialise in residential letting and property management. Beacon Lee & Ward Ltd has been established since 2001 and our 100% focus on residential letting means we have a good selection of properties to rent at any one time as well as offering both Landlords and Tenants an expert letting experience.
Jonathan Drew, the Director, is a licensed member of ARLA which gives Landlords and Tenants the assurance that you will be dealing with a letting agent that operates in a fair & professional approach to all letting situations. Jonathan has been running Beacon Lee and Ward for the past 15 years, during which time the business has grown steadily.
Beacon Lee & Ward has been established since 2001 and our 100% focus on residential letting means we have a good selection of properties available to rent at any one time, as well as offering both Landlords and Tenants an expert letting experience in all ways. We are an independent company and so we can give objective unbiased advice to Landlords choosing investment properties.
With a portfolio of over 500 properties we always have a good selection available to satisfy most peoples needs. We usually have properties in and around Taunton, Wellington, Bridgwater, Wiveliscombe, Tiverton, Cullompton and the Culm valley villages. We have also provided a little information on the geographical areas, towns and villages that we cover.
Reviews (10)
Sue Newell
Feb 24, 2022
Daniel Peters
Feb 22, 2022
Would give 0 stars if allowed! I have a friend who has been in a property for 12 years, who has never missed a rental payment. Her landlord has now advised her to go through Beacon Lee and Ward with any issues. Needles to say she has now been without heating for 3+ months during the coldest part of the year. Which the stress of dealing with the cold and the agency is now effecting their physical and mental health.
The latest conversation she had with the agency she was told "If you don't like it you better find somewhere else to live". Very poor from these guys, they see the rather than the people.
The latest conversation she had with the agency she was told "If you don't like it you better find somewhere else to live". Very poor from these guys, they see the rather than the people.
Patch Jobson
Apr 28, 2021
Simon Fuller
Jan 16, 2021
Eva Cowan
Jun 23, 2017
Beacon Lee & Ward office is the friendliest in a friendly Somerset town. I found them to be very helpful and supportive whilst being thoroughly professional as letting agents. After a very stressful 6 months trying to complete on a house in Wellington they were like a "beacon" of light in a dark maze of estate agents' offices (waxing lyrical, I know, but that is how I felt at times).
Andrew Lawson
Apr 27, 2017
I have been very happy with the service I have received from Beacon Lee & Ward. Their staff are very helpful, friendly and above all professional. They always go the extra mile to ensure a high standard of customer service is maintained. I would recommend Beacon Lee & Ward to landlords and those looking to rent without hesitation.
Luke Hickman
Apr 02, 2017
Seamus McAlary
Apr 01, 2017
My wife & I rented a property through Beacon Lee & Ward and have recently vacated & moved on. The overall experience was not a good one! Processes seem heavily biased in the landlord's favour and we are left with poor memories of the property and this agent. Despite reporting issues that required repair, these were never dealt with and quite frankly, we ended up just putting up with things.
When it came to leaving, we had a walk through inspection with the agent who confirmed the property was left to their satisfaction. We were amazed to find some days later, a claim for over 500.00 from our deposit. It took weeks of e-mails back & forth to get this resolved and to get this claim withdrawn. Claims were being made for defects in the property not caused by us and to replace items apparently we had broken.
Even their own pictures & video taken at check-in showed prior damage but this did not stop them trying to claim from us. I would never use Beacon Lee & Ward again as they seemed to take our rent money every month, not repair things & then try to rip us off when we vacated. S. McAlary
When it came to leaving, we had a walk through inspection with the agent who confirmed the property was left to their satisfaction. We were amazed to find some days later, a claim for over 500.00 from our deposit. It took weeks of e-mails back & forth to get this resolved and to get this claim withdrawn. Claims were being made for defects in the property not caused by us and to replace items apparently we had broken.
Even their own pictures & video taken at check-in showed prior damage but this did not stop them trying to claim from us. I would never use Beacon Lee & Ward again as they seemed to take our rent money every month, not repair things & then try to rip us off when we vacated. S. McAlary
Alex B.
Mar 24, 2017
Do not trust these people. Not only did they fail to sort out a damp problem (which is hazardous to health) for over 6 months despite countless emails there were things that didn't get fixed in over 12 months. They also let people in for viewings without giving us notice even after we had expressly told them on more than one occasion to call us in advance to prepare the property for viewing.
Not satisfied with providing a non-service (on more than one occasion they told us to speak to the landlord directly to sort out issues) they then had the temerity to try to charge us extortionate cleaning fees when we moved out. 10 for crumbs in a drawer! Crumbs our landlord couldn't see. 10 to clean sockets. 10 to clean light switches. They wouldn't provide us with the cleaning quotes they said we were liable for.
They agreed to reduce one cost on the premise that the landlord had agreed to a reduction. I went round to see him and he told me that they hadn't even spoken to him. He also agreed that we pay 60 for carpet cleaning (40 for the hire of the machine and 20 for his time) when the agents were trying to charge us 100 for the cheapest service they could find.
A search of the internet suggests it could have been done at a a fraction of the price. After raising these issues with them they backed down to all our demands but would not waive the exit inspection fee of 48 even though it wasn't a fair reflection of the damages we would be liable for through negligence. They said as it was in the contract it was non-negotiable.
A contract that they themselves had breached. To add to our frustration the members of staff we dealt with were arrogant and rather than apologise would rather debate the finer points of contract law. When they trespassed by entering our home without 24 hours notice, the Director Jonathon Drew argued that it was an honest mistake on the basis that viewings had been agreed the previous week and there had been some kind of mixup.
He also said as no damage had been done to the property (something neither of us could know at that time) and there was nothing for them to make amends for. He didn't seem to care that our privacy and right to quiet enjoyment had been infringed. Speaking to him after they backed down on all the fees to explain my concern with his staff's conduct and their failure to copy him in to the final communication as requested, he said he would call me back in 24 hours.
He did not honour his word and chose instead to email me not even having the common courtesy to explain to me why the damages and the costs incurred had been misrepresented and reiterating that we would still be liable for the exit inspection as it was part of the contract. Letting agents have a bad rep because of people like Beacon, Lee and Ward. They seem alright when your looking for somewhere but once your in, your pretty much on your own.
Not satisfied with providing a non-service (on more than one occasion they told us to speak to the landlord directly to sort out issues) they then had the temerity to try to charge us extortionate cleaning fees when we moved out. 10 for crumbs in a drawer! Crumbs our landlord couldn't see. 10 to clean sockets. 10 to clean light switches. They wouldn't provide us with the cleaning quotes they said we were liable for.
They agreed to reduce one cost on the premise that the landlord had agreed to a reduction. I went round to see him and he told me that they hadn't even spoken to him. He also agreed that we pay 60 for carpet cleaning (40 for the hire of the machine and 20 for his time) when the agents were trying to charge us 100 for the cheapest service they could find.
A search of the internet suggests it could have been done at a a fraction of the price. After raising these issues with them they backed down to all our demands but would not waive the exit inspection fee of 48 even though it wasn't a fair reflection of the damages we would be liable for through negligence. They said as it was in the contract it was non-negotiable.
A contract that they themselves had breached. To add to our frustration the members of staff we dealt with were arrogant and rather than apologise would rather debate the finer points of contract law. When they trespassed by entering our home without 24 hours notice, the Director Jonathon Drew argued that it was an honest mistake on the basis that viewings had been agreed the previous week and there had been some kind of mixup.
He also said as no damage had been done to the property (something neither of us could know at that time) and there was nothing for them to make amends for. He didn't seem to care that our privacy and right to quiet enjoyment had been infringed. Speaking to him after they backed down on all the fees to explain my concern with his staff's conduct and their failure to copy him in to the final communication as requested, he said he would call me back in 24 hours.
He did not honour his word and chose instead to email me not even having the common courtesy to explain to me why the damages and the costs incurred had been misrepresented and reiterating that we would still be liable for the exit inspection as it was part of the contract. Letting agents have a bad rep because of people like Beacon, Lee and Ward. They seem alright when your looking for somewhere but once your in, your pretty much on your own.
Stan Molier
Oct 31, 2011
The worst letting agency you can go with. We where tenants of theirs and we had a mould problem from the begining. They treated us like criminals despite the fact i keept the house immaculate clean and looked after the garden like my own. But they didnt care for that. Their only goal was to get as much money from my deposit as they can. Realy bad service and i tought the letting agency work for bouth parties (landlord and tenant). But in my case just for the landlord. I cant explain how bad and angry i feel even now 6 months on. Do not go with them or you will have troubles in the future.
