Lovetts

SELLERS AND PURCHASERS AVOID - TOTAL TIME WASTERS. Almost didn't bother to leave a review as the other reviews of Lovetts in Ramsgate are so hilarious - and accurate (especially the one about them being more focused on eating cake than on servicing their clients). Anyway, I viewed several buildings in Ramsgate with Lovetts as an experienced landlord and investor, only to be shown an email from them to another landlord showing they were gossiping about me to third parties behind my back, acting like they were in a school playground. Lovetts also waited two weeks before sending me a copy of a lease agreement for two houses I wanted to make an offer on.

When they finally sent me a copy of the lease, it was for another home owner who purchased a neighbouring property - BREACHING GDPR as it contained all of their personal information in it. I wrote to Lovetts of Ramsgate and noted their GDPR breach and their lack of professionalism in dealing with my two potential purchases, and told them I was aware of Jo's unprofessional gossiping behaviour, and to this day, approx two weeks later, they still have not bothered to apologise or explain why they would be gossiping behind my back - other than jealousy, I guess. No wonder they don't sell anything. Totally unprofessional. It's a shame for the seller of the two properties I was going to offer on. TOTAL SHAMBLES.

Rented from this shower of brain doners for 6 months! The worst rental experience I have ever experienced, non responsive to health and safety issues, rude and uninterested, made promises they did not keep, and utterly showed themselves to be the tin pot company they really are. IF you want a quality service go elsewhere, if you want to be ripped off and ignored when issues arise, then these are the guys for you. I wish Facebook had a -0 star as I feel 1 * is too kind for this cowboy outfit. Avoid like the plague!

Very reliable and reputable company. They have been managing my property for five years with the highest standards of integrity and responsiveness. Would thoroughly recommend.

Where do I start. unprofessional, slow. Their attitude and service is just not something I would wish for anyone else to have to deal with, I have had so many issues letting a flat through this agency. I rented a completely new and furnished flat for 6 months, a 1 bed 700/PCM. I was hoping for a nice and easy start to my new life in Ramsgate but right from the start there were several issues; The move-in date was delayed by 3 days and I only found out because I called them 2 days before my move in date.

The flat was NOT in a condition for anyone to live in, it looked nice and new, but all the pipes were leaking and knocking which made sleeping impossible. For more than a month I had to spend about 40 minutes every evening mopping up water and cleaning, after coming home from a long day at a new job. I was told by them, not to use the washing machine and it took them 2,5 months to get someone to come and look at it, only to say that nothing was wrong with it!

I didn't receive any compensation for the inconvenience it had caused me. There was a smell of damp in the whole flat and it was just awful, all of it. I decided to use the 6-months break clause in my contract and move out - having to pay rent in two places for two months but it was worth it! the flat I live in now is lovely and so is the agency! The last straw in all of this is the disappointing way they managed the return of my deposit. First, they forgot my check out date and time (even if it was at the place, date and time suggested by them!) I had to wait 50 minutes for them to come and I was ready to do a check out inspection but they were on the phone and just said "that's fine it looks nice and clean".

That was prior to the lock-down in March. After chasing them constantly I received an email saying they would attend to my deposit the next day - but they didn't. I received auto replies saying they were still working during Covid-19 and considering I had my check out before the lockdown, there is no excuse. I had to get my legal councillor to call them to progress with the deposit.

I received it back after 4 months. Added : I received a reply to my review almost a year later, about the same speed as everything else with this agency! Just to clarify: BOTH parties have to request the release of the deposit. According to the guidance from the DPS, the tenant should request the release one week after moving out (which I did) and the agency should confirm the release of the deposit 14 days after.

Unfortunately there is no set time limit for the agency to complete the repayment process. I was unable to make contact with Lovetts and I had to make a claim using a Statutory Declaration and help from my legal advisor. This process can be used if: 1. You have no current address for the agent/landlord. 2. The agent/landlord fails to respond to your written notice (or online repayment request) within 14 calendar days, after the end of the tenancy.

It is a lengthy procedure that should not be necessary at all. It was not until Jo was informed that if the repayment was not processed within one week, we would proceed with further legal actions. Then the repayment process was finally completed! several months after moving out and it would have been even longer if I didn't have legal help. This is just not an agency I can recommend to anyone.

After I've sent my holding fee, I didn't get any reply from them, even though I called after a week to see when I will sign the contract, I was told that I will be called back. Every day I was calling and every day I was told I will get a call back. After 3 weeks I sent an email asking for a moving date, no reply whatsoever. After other 2 days I sent them an email requesting my money back since it was more than 15 days since they were holding it.

I had to call a few hours later telling them to check their email. Emails and phones are mandatory in this business. No communication, no replies, no updates on the situation. Don't be fool by the friendly faces, they lack of professionalism. And even though "the landlord is not allowed to kick me out of the house without a court order", that doesn't mean I have go through all that because of the rudeness and incompetence of others. Avoid this company if you want to move on time.

'I've lost the Lovetts' Very disappointing, I used Lovetts (Ramsgate branch) in a purchase of a property that turned out to have a roof leak when I inspected the place for the 1st time after making an offer, but prior to sale. We agreed that the roof leak would be sorted. The estate agent used their own preferred roofing co. to address the problem and despite the assurance (on the roofer's invoice) of 'leaving (the roof) watertight', I still have water running into my bedroom. At the time of writing, long after ignoring my emails, they have chosen to (quote) 'step away' from my problem.

Avoid with all costs, rude liars, do anything to make you feel bad, treat you really bad without any care or compassion, dust on shelves results in losing your deposit. Get permission to decorate then complain that you have and deny all records of letting you. Constantly making excuses on why nobody has turned up to fix things after reporting them, was left with no heating through winter for over week as boiler broke, called them every day and was told different excuse each time why nobody will fix that day AVOID AVOID AVOID

Absolutely shocking service. They have no people skills what so ever. I went in to enquire about a property and found the team so rude that I took my business elsewhere, and am now settled in a lovely home, with an estate agents that genuinely wanted to help. Give Lovetts a wide berth!

Without this firm I would be in a wilderness. I have only got immense praise for Jo and her staff who have been nothing but kindness itself to me. Not only have they helped me with my home but they have helped me with my personal matters too. If you are looking for somewhere to live do contact Lovetts at 78 High Street Ramsgate as they will be always ready to do their best in your quest.

I would like to thank Jo and the team for their excellent service over the last couple of years. Due to needing a larger property we have now had to move elsewhere, but I wouldn't hesitate in using Lovetts Ramsgate again in the future.