Matthews Of Chester

The service delivered by Matthews of Chester was outstanding. Before marketing our property we obtained valuations from three agents, the passion for grade 2 listed buildings and knowledge shared by Alex Horne secured our business - with other competitors not doing the basic homework on recent sales within the area etc. Julie and her team were there to answer questions and provide support throughout the sales process. Matthews were able to get us quick to market, with offers in on the first day of viewings securing a sale. We wouldn't hesitate to use Matthews again.

Since Matthews of Chester took over from PDA for the management of my block, the service charge has increased from 82.69pm to 118.05pm. This represents a 42% increase! The previous company were always pleasant and professional to deal with, and I never experienced any issues with them at all. It's a massive shame they don't still manage it now. I would personally avoid this company at all costs

Having engaged Matthews of Chester for the last 20+ years to handle the letting of my Chester flat, and recently to handle the sale of that same property, I feel I am in a very good position to judge their services. With no hesitation, I can say that they have always provided excellent service and that I have found all their staff to be competent, proactive and professional. In summary, I would recommend their services to anyone - it would be hard to imagine that any other company would come close to their standards.

Guaranteed stress free service, excellent communication and quick response. take on alot of the jobs themselves which means less hassle for me, would highly recommend when buying and selling!

Excellent service. Staff extremely friendly, responsive and helpful, nothing is too much trouble for them. They made sure everything ran smoothly. Would highly recommend!

Matthews recently dealt with the sale of my elderly mother's house. Alex was extremely patient explaining the process with her and Matthews ensured the sale progressed smoothly. The staff handling the case were extremely responsive and helpful and the phone was answered very quickly every time! Matthews even organised a last minute boiler service for completion day morning when British Gas didn't turn up the day before threatening the completion date. Highly recommended.

Service was exceptional, they took all the stress out of selling a property, they kept me updated regularly and do everything they can to make a sale run nice and smooth. Would highly recommend for buying & selling.

Excellent service for my mum's recent downsizing move. A friendly and very knowledgeable team at Matthews made sure everything went smoothly.

Dealing with the team at Matthews is an absolute pleasure. They promote themselves as a business who use traditional "family" values - and you really get a sense of that at every step. Would highly recommend.

Thank you to the Matthews team. I recently let my property out as a first time Landlord and from first contact & through the whole process everyone was helpful, knowledgeable and gave great advice. My property was let quickly and I'm very happy with the whole stress-free management service. Would highly recommend them.

I've recently been involved with Matthews, more specifically Laura from the team, as a buyer purchasing a property through them. From the very start Laura has been really good at keeping me updated with the progress, being very proactive when dealing with legal teams and quick to try and resolve anything that needed additional action. There were times during the purchase that were very testing and stressful and throughout Laura remained professional towards both myself and her client and had a very calming manner.

I felt it was a true test of her character how she handled the sale. Athough unfortunately I could not proceed (through no fault of the EA) I wouldn't hesitate to look for further properties with Matthews as I felt supported by her throughout the whole process. Thank you Laura, you are a credit to the company

Christine and I recently sold our flat on Handbridge. We used Matthews as selling agents and Matthews were also managers of our block of flats. There was good communication with the sales team who were responsive and professional. The block management team prepared an information pack for the buyer of which our solicitor was extremely complimentary.

This saved a lot of toing and froing between solicitors. As a result we had a very easy property sale! Everything happened when it should. We can't thank Matthews enough we are very impressed.

I recently used Matthews of Chester to find a suitable rental property for my sons girlfriend. The team at Matthews were amazing! After struggling for two months to find anywhere suitable and in the right price range in Chester, the team organised a viewing for the next week, which she is now occupying. What I really liked about Matthews, is that the lettings department refused to let anyone rent a property without first viewing it.

My sons daughter found on a couple of occasions that properties that she had made appointments to view, had been rented out without the proper viewing procedures taking place. Once the rental property was agreed on, the Lettings department acted very quickly and efficiently to undertake the necessary references and the keys were available with 7 days! Great service and would recommend to anybody looking to rent in Chester!

I would highly recommend the services of Matthews, as I have used them for both buying and selling personal properties and from a business perspective, the letting of our investment properties. The quality of service provided by Rebecca, Kevin and the team has always been of the highest professional standard. Moving is stressful enough and trust is a massive issue when you are moving house.

I can honestly say, Matthews have always kept me up to date with any progress and returned my calls and emails promptly. They have dealt with matters quickly and professionally, and this takes away the stress from the process. I have dealt with a number of Estates Agents over the years, and you certainly notice the difference in levels of service and customer care, when you are dealing with a family business. You are not just another client, you are made to feel like a valued customer.

I've dealt with Matthew's both for managing my apartment and also for selling a property a property on my behalf. As a business owner in Chester myself I place a great emphasis on service and Matthew's have always provided the highest standard of service, often going above and beyond the levels expected of an estate agent and management company. All the staff are extremely personable and always take the time to chat and make you feel like a valued customer. Helen has been particularly helpful over the years when I've had issues with anything, and they make a point of always getting back to you promptly.

The owner Kevin has always been fantastic to deal with and always makes a point of saying hello and making sure I'm happy with everything. All in all a great business with great people working there. Daniel Barnes Managing director @jonathonbryanopticians

Matthews of Chester managed my property for over 18 years. In the whole period and several Tennant's, I never had any issues or problems. The service delivery was impeccable and the business operation outstanding. I sold the property via the sales team and again the same highest standards were delivered, especially with the market advice, valuation and marketing.

The sale went through quickly and seamlessly. I would highly recommend Matthews of Chester, their ethos, standards, attention to detail and client friendly approach is amazing. A respected family run company, with a vast reputation, supported by happy, dedicated and utmost professional staff.