Satchells

I had a very bad experience with this firm. Back in January I viewed a house which they didn't tell me was already in the process of being sold. I was encouraged to put a counter offer in which I did as the property was lovely. I spoke to Tom Haines who didn't listen to me and got over excited about the offer, then accused me the next week of not telling him I had a chain (my flat was under offer from a cash buyer) once I put it in writing - it was the first thing I said to him.

I was very clear that I did not want to be a pawn in someone else's property deal or used as leverage and needed a quick decision. We never heard back from the sellers and Tom gave up updating in the end. about a week later the sellers relisted with a third estate agent which I sent to Tom and received no reply. This firm seemed to have no control over their seller, no clear communication line and Tom was a typical salesy estate agent.

I've now moved to a new property and full disclosure I have written reviews of all the estate agents I came across in my process, good and bad. It still wrankles me they allowed us to view a house that simply wasn't for sale and that we never received a response on our offer - totally unprofessional and this agency was one of the worst we encountered. Update: in response to the below, to clarify, at the time of booking the viewing when the property was advertised as 'for sale' and NOT SOLD STC, we were not told that it was under offer.

We were only informed this by the time we got to the property having driven 90 miles and saw the sold sign - which we queried immediately. This is clearly a misrepresentation. As for rest of my review I stand by it - I did state the seller never came back, but this seller was clearly flaky which as a professional estate agent should have been called out earlier, given all your experience. One thing I've noticed with estate agents is that they hate bad reviews!

We have dealt with Satchells Estate Agents since January while purchasing a new home. I dealt with Grace Hall at the Biggleswade branch and can honestly say she has brilliant throughout the process of buying our new home. Nothing was too much trouble for her and answered all my emails soon after sending them to her and phoning me when she needed to talk to me, nothing was too much trouble for her.

I would highly recommend using Satchells to either sell or purchase any property and hope you would be lucky enough to deal with Grace. Thanks Grace you have been great. We complete tomorrow (1st April) I doubt we would of without Grace's help.

I had a really good experience using Satchells to sell my property. The photos and video tour to market my home were excellent and Grace with the whole team were extremely responsive to any questions during the sale process and gave a very personal experience. I would highly recommend this company.

Satchells Biggleswade, were by far the best estate agent we dealt with during the sale of our property. The whole team worked tirelessly to ensure all parties were informed of progress during the process. Highly recommended.

First class professional service. Always available to offer help and advice in a friendly reassuring manner. Handled all viewings for me and provided invaluable feedback. Even my buyers commented on how brilliant Satchells are.

Professional from onset with market appraisal, valuation, online profile compilation and marketing, viewings arrangements, sold in 48hrs! and in our case, then case management through to completion which was not straight forward and Grace managed to keep everyone onboard when the chain was crumbling with numerous phone calls through the chain and accessible throughout; thank you all, really appreciate your professional extremely competent service and wouldn't hesitate to recommend or utilise your services again :-

Grace at Satchells was fantastic in helping us whenever we had any enquiries. As first time buyers she helped us through the entire process and was brilliant at keeping us update with the rest of the chain!

I have used Satchells on two occasions to both sell and purchase properties. On both occasions the communication between Grace and Megan in particular, was very professional, approachable and friendly. Queries were dealt with efficiently/effortlessly leaving me feeling reassured throughout the process. I would highly recommend Satchells and their staff if you are considering a sale/purchase.

Talk about go the extra mile. Emily even worked on her day off ( Sunday) to do a 2nd viewing for my mother on law. Very informative on property and so chatty, friendly but professional at all times. Very much appreciated. Tom is so polite and helpful on the telephone and he always phones back when he says he will.

We switched to Satchells after having limited success with an internet based agent. They found us buyers very quickly and dealt with the follow-up in a very responsive, professional and friendly way. We always felt that they were "on the case" and the sales progression was far better than we have experienced from other agents. They really earned their commission.