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Tersons is now the only independent firm of estate agents, surveyors, valuers and property managers in Dover. Thank you for taking the time to submit a review.
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Established in 1821, Tersons is now the only independent professional firm of estate agents, surveyors, valuers and property managers in Dover able to deal with all manner of client requirements from residential lettings through to multi-million pound land deals. Moving house is probably a life changing decision and possibly the biggest investment you'll ever make.
Established in 1821, Tersons is now the only independent professional firm of estate agents, surveyors, valuers and property managers in Dover able to deal with all manner of client requirements from residential lettings through to multi-million pound land deals. In 1847 Messrs Tersons & Son formed an association with the Union Assurance Society Ltd which is now part of Norwich Union. With the regulation of insurance business, Tersons relinquished the agency in 2004 to concentrate on its' core business.
Written and photographic schedules of condition should be drawn up and attached to new leases. Usually this is then the basis of the agreement that the tenant will return the premises in no worse condition than it was leased in. At the end of a lease the tenant is usually served with a dilapidations schedule and should then either arrange for the work to be done or agree a cash settlement.
Moving house is probably a life changing decision and possibly the biggest investment you'll ever make. High visibility for your property by regular advertising through press, web, email as well as one-to-one phone calls. If you are relocating, research the area thoroughly. Check the web, ask in local shops and visit the area at peak times if you are going to commute.
Reviews (12)
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Joanne Woodward
Feb 16, 2022
The best estate agent in Dover! Purchased house that was listed with them, they couldn't have been more helpful and responsive throughout the process. Then sold this property with them. I can only rate this as 100% again - fantastic service from start to finish with both Simon and Hayley. Hayley was so quick to reply to everything and took the time to guide us through processes and speed things up where she could. Couldn't ask for more! Wouldn't consider listing through anyone else in future. Fully recommended!
Ruby Cooke
Feb 16, 2022
Really happy with our buying experience with Tersons. Our estate agent was Hayley and she was great from start to finish! She efficiently chased the seller/sellers solicitors when we needed her to and always got back to us quickly via email or call. The sale took longer than expected but that was no fault of Tersons, overall the whole experience was easy so we are very happy and we finally own our first home!
Carolyn Busby
Feb 04, 2022
Hayley and the rest of the team were helpful, friendly and bent over backward to assist us when our original buyer pulled out. If we ever move again, I would not hesitate to use them. I can only give you our experience and that was a positive one. Thank you Tersons in Dover
Pat Costello
Dec 20, 2021
Lovely staff, nothing is to much trouble as always, very helpful and polite look forward to my next visit
A. N. Aerial Photography
Nov 14, 2021
Just let and finalised the paperwork on a property in Dover. Very happy indeed! Abbey was a pleasure to deal with and very helpful throughout the process. Thank you for helping us find the perfect home!
Peter Chester
May 31, 2021
This business is poorly run & in my opinion it is unprofessional even to the degree that when it has committed any wrong doing & swift action is required they tend to ignore its importance. I have experienced times where a response to a query has taken over a week to get resolved. If conducting business with this firm you might easily run the risk of having to unravel any mess it may cause, which indeed I myself have experienced with Tersons Dover office.
Georgina Hall
May 28, 2021
Avoid at all costs. Will happily take your money but trying to get them to do any actual work is impossible. Multiple phone calls and emails and a year later still nothing has been done. Absolute joke.
Claudia Ghent
Apr 20, 2021
Very friendly staff and they helped me to find my perfect first home.
Lisa Lott
Apr 03, 2021
Very professional and friendly, excellent service, I would highly recommend this estate agent
Claire Haverson
Jan 09, 2021
Critical: Professionalism Sent me a random demand for 1500 for service charges with no explanation. Not even a contact number.
Nelly Gumbean
Jul 08, 2020
Rude, unprofessional and racist. Was once told by Lisa the nieghbours had rats because 'you know what foreigners are like' Jim, the maintenance man, once let me into another tenants flat without their permission to show me a leak. I once rang to report my hot water not working. One of the ladies working there, lisa, suggested I showered round a friends house. Honestly would rather be homeless than deal with Tersons ever again.
Robin William
May 23, 2018
If you're looking for an estate agent who have excellent local knowledge, deal with matters fast and efficiently, including tricky matters which arise, then look no further than Tersons. We have bought and sold through Tersons and both times they have been professional, efficient, keep you up to date regularly and deal with any issues effectively. Tersons have a fully committed team and they truly go above and beyond for their clients.

Thank you so much. I will only ever use Tersons in the future to sell my home through - they really are the best on the high street. A special mention to Hayley who is the most positive person on this planet!