Whites Estate Agents Ltd

I had the absolute pleasure of dealing with Whites Estate Agents, Northampton. Their customer service is excellent. Nothing is too much trouble for them. I would highly recmmend them. Alex was kind, courteous, professional, and so helpful. It was a pleasure to receive 5 star service from all staff at Whites Estate Agents, and I would choose Whites Estate Agents to buy, sell, or rent a property.

Great agent. Sorted out a return after the old tenant left. This was done without any problems and done quickly. Then re-let the property. All within about 4 weeks (some other agents take about this long before they can even be reached on the phone!). I definitely recommend this agent.

Where do I start, the agents have been nothing but helpful, we were in a bind in December where we only had two weeks to move out of our old property, due to the landlord selling the house. We contacted Whites and within two days had a house view put in place, they made the rent contract process so easy and even went as far as assisting us by allowing us to bring out move in date forward, each minor repair that was required before us moving in, was either completed by our move in date or immediately sorted out on a date that was convenient to us. We couldn't have asked for a more friendly & helpful agency. :

Extremely displeased and disappointed with the service I have received. My mother is keen to move now so I found someone to rent her current home and advised that she should start looking at properties. She came across one on Whites' website and expressed to me that she really liked it so I called Carol and made an offer which was accepted. Couple days after this, my mother had seen another property on Zoopla which had everything she had told Carol she was looking for. Having a great deal of experience in this field, I was immediately suspicious of this and called Whites to arrange a viewing on both (the one she had an offer accepted on and the other one my mother was not told about) so I could see them myself.

When I called, I spoke to Carol again who tried putting me off the 2nd one saying it needs too much work and I should just go full steam ahead on the current one as there are other offers she could put forward. After some back and forth, she reluctantly confirmed my viewings for the properties for Friday 22nd April as she has a hair appointment in for Saturday 23rd.

Totally fine as I could get the day off work for Friday. Fast forward today (Thurs 21st) and my mother gets an email from Carol saying both properties are no longer available and viewings are cancelled. But hang on.1) no phone call as a courtesy to see if we wanted to increase the current offer (which has already been accepted and verified by the way). 2) not honouring the viewings that had already been booked in before any offers had been accepted.3) not even apologising but instead, waffling on about the "state of the current property market". In all my 7 years of working with Estate agents for sales and lettings, this has been THE worse experience yet. Won't be returning and I advise you use with extreme caution.

We rented a property from Whites for 8 years, and during that time they have been professional, approachable and proactive. Despite our landlord living abroad, any issues we had were dealt with as quickly as they could be. We've just moved out, and as stressful as that whole process is, Whites have been respectful and provided us with excellent communication and advice throughout. We even came away with 100% of our deposit and in 20+ years of renting.thats a new experience for us! We wouldn't hesitate to use them again if the opportunity arose.

I have been renting with Whites for a few months now and they have been great from the very beginning. Responsible, helpful and responsive through emails and phone calls. Dealt with any issues as soon as possible, even on the same day. They have been absolutely brilliant.

I rented a property from Whites for 5 years. They were very responsive with any issues, having people come out and see us on the same day for boiler problems for example. Always quick to respond to emails or any queries. A great agency who returned our full deposit promptly upon moving out without issue. Thanks Whites

We had been renting with Whites for nearly 10yrs. We were always impressed with their customer service. The Wellingborough Road branch has an amazing team. They always worked synergistically whenever there was an issue. Prompt and professional, helpful and friendly, we knew we can always count on them. Now, the cherry on the top was the fact that we wanted to buy the house that we had been renting and Adrian and William Clubbe made that possible for us!

Thank you ! We had been dreaming of this and they made our dream come true. Stayed in close contact with both us (buyers) and the owners (sellers), intermediated the transaction promptly and professionally but most of all- FAST! We were relaxed every step of the way during the buying process as we knew we're on good hands. Words are not enough to express our gratitude for all the help that we received from them all.

We would recommend Whites Lettings 100%! 5stars providers, you can count on them at all time. They will go above and beyond to make you happy! We consider ourselves lucky to have collaborated with this amazing team for such a long time. They always surprised us in a positive way! Thank you again for everything!

I have been renting a property from Whites Estate agents for the past 18 months and i could not recommend the team and company enough. Through out the whole process they have been helpful, attentive and very professional and always dealt with me as if i was a client, not just the tenant which can be rare with other agencies. Alex has looked after me from the start and also found my new property and has been so helpful and supportive making the move so much easier than it could have been! Thank you Whites Estate Agents, Alex and all the team - you have been fantastic!

Top service! Whites made the whole process of moving in a breeze. Special shout out to Alex. Super responsive to our questions and overall great guy to work with!

The best agency we have ever dealt with, rapid email responses, helpful with each small thing, (e.g. gas stove igniter) and extremely attentive people (special shoutout to Alex)! We felt at home from day one. Little touches like a greeting card, a box of chocolates from landlords, and heating turned on added a pleasant atmosphere to our move-in day. We can highly recommend Whites Estate Agents to everyone!

Just had a really smooth house move thanks to Whites. They were very professional and responsive and made sure that the property was in a great condition for when we moved in. Alex was really helpful in making sure our needs were met. Would highly recommend!

Rented a property through Whites for three years and they have been a delight - efficient, responsive and great communication. Highly recommended for the Northants area.

Whites at Northampton helped me out more the. Any other estate agent had even attempted I was homeless for over a year and the guys at whites had me in a property that I'm extremely happy with in less then 2 weeks very good communication and efficient thank you guys.

Critical: Professionalism, Responsiveness I was lied to and deceived when trying to end the tenancy and was kept in the tenancy 5 months longer than I should have, until I got independent legal advice. Whites took me to court, once I openly stated their lies and deceit, they backed off. Very unprofessional and borderline unlawful. Watch out.

Whites have been great we lived with them for 2 years while at Uni. The house is spacious and clean. Staff are responsive and happy to help you with what you need.