Roland James

Myself & my wife dealt with Ken Houchin. Although he was our sellers agent he provided invaluable support & assistance during the buying process

At first we was getting very poor service but since Sam has taken over the service has improved keep up the good work Sam

Useless in all aspects, members of staff found to be on the fiddle with money & not attentive at all. Professional? More like comical. There's plenty of other options for estate agents, don't go near these cowboys. You will regret it!

Very unprofessional and rude. I had an appointment for a viewing and the agent did not show up claiming they have called and email me the day before which was not true.

Appalling Service. I've rung numerous times and sent emails asking Roland James to take action regarding a house they let. Completely ignoring my polite requests. I've now reported them to Braintree Council and pursuing legal options. Stay Away!

Ken and the team got the job done for us during one of the most challenging periods in the country's history. We received our offer quite rapidly after signing with RJ but then there were interminable delays due to the Covid 19 epidemic. The "chain" was bunged up due to people either being on furlough or through a simple lack of staff at the various legal firms involved.

Through all of this Ken and the team kept us informed and pushed for completion at every opportunity. We had neighbours with perfectly good properties who couldn't seem to get any interest, but Roland James advised us professionally and handled every stage impeccably. Experience tells, after all! Thanks for all your help, Roland James.

Still failing to put back fallen fence 1 year after it fell. Appearance of neighborhood continues to suffer as a result.

I'm having a good experience with this agency since October especially Julie. I definitely recommend Roland James.

Not seller focused. More buyer focused. Made me feel like i was to knock price down to accomadate buyers that they said could not afford price.

Ken and the team at Roland James, proved their years of experience in their assistance on the sale of our house this year. In an industry which is on a par with car sales for reputation, Ken couldn't have been more professional and knowledgeable in our dealings and showed that there are good people out there doing a great job. They also delivered on there promise of selling our house at a good price, negotiating with the buyer to get us a great price. Thank you very much.