By Choice

Up until March 2022, my wife and I had been tenants at a couple of properties let by ByChoice in Sudbury. We had initially moved into our first rental property the area under a different letting agent and, when we our property was transferred over to ByChoice, we were a little apprehensive as we had bad experiences with this kind of transfer before. However, we were very pleasantly surprised by the service ByChoice provided.

Whenever we had an issue with one of our properties (which was rare) or a query, the team at ByChoice in Sudbury were always quick to respond, very helpful, professional, and friendly. The 2 properties we lived in were of great quality and suited our needs of having a growing family. Had we not had the opportunity to get on the property ladder through the HTB scheme on a new-build property, my wife, son, and I would have lived at our last property with them indefinitely.

When we did notify them of our intention to buy and move out, they were very receptive, understanding, and flexible with our situation. I would highly recommend ByChoice to anybody looking to rent in the Sudbury area.

A great experience dealing with bychoice. The team couldn't be more helpful. Thank you, a well deserved 5 star review, I would definitely recommend.

We recently sold our house through ByChoice in Sudbury; we have moved several times, and have never before had such a first class, attentive and professional service from an estate agent. We were visted by Ted Leggett, who had carefully researched the area and the current property prices. He gave us advice as to the best figure at which to advertise our house, and told us that we might well receive offers above this.

He was absolutely spot on - we sold our house within days, for a figure higher than advertised. Macey and Olivia visited our home prior to viewing, and familiarised themselves with the property, ensuring that they could answer all questions from the potential buyers. They conducted the viewings themselves - so much less stressful - and we can honestly say we could not fault the service offered. We were advised daily of the situation regarding our sale. All members of the agency staff were both efficient and professional. We highly recommend them.

If I could give no stars I would they did not keep us up dated at all the only person that gave us any information. Was Becky but only if I chased her she left., Olivia took over, didn't Introduce herself as taking over. We were just told. really didn't keep any of our chain updated unless we. Chased her. Half the time didn't know what was going on.

When she did update any one she told different parties. In the chain different things. Actually told me she had called and left a message on my phone, when I don't have a message answering service. Our property had a service charge as it was a new property we were not told about it you would of thought as a estate agent they would of known about the service charge. Are they trying to say they've never sold a new property. Before to be honest they were pretty useless and unprofessional I know they are going to give a reply to differ my review. But ask the rest of our chain

Olivia and Ted dealt with the purchase of our house. They looked after us every step of the way, with nothing being too much trouble. They chased up queries so that we didn't have to and ensured that our experience came with as little stress as possible. They were professional, efficient and always engaging and friendly. We now have a beautiful dream home and are so incredibly grateful! Thank you all so so much :

A massive thankyou to all at Bychoice. the whole team were absolutely amazing, with help and advice making our move quick and easy and relatively stress free. Again thank you all so much. I thoroughly recommend Bychoice and the team in Sudbury.

I'd like to thank the whole team at by choice estate agents as they have all been wonderful. But in particular I'd like to thank Olivia, she is absolutely wonderful at her job, she has kept us in the loop the entire time despite the complexities of buying and selling homes. This is our first time selling and buying somewhere new and to say it's been a " roller coaster" of emotions would be an understatement.

But to have had Olivia at the end of the phone with a listening ear, total honesty and her ability to put you at ease has made things much more bearable. We got there in the end. And I can't thank you enough. I have total admiration for your job role. I can see how difficult it could be for you all day to day. Huge huge thanks!

Can't thank Olivia enough for the help she gave us selling a Park Home. It was a testing time, she didn't give up! Due to circumstances our end, Olivia took the reigns and sorted the sale which went so smoothly within 5-6 weeks. Thanks again, thoroughly recommend.

I honestly haven't dealt with a more unprofessional team than these at Sudbury by choice. We bought a property from them and had nothing but issue after issue. Granted not caused by them however their response to these issues was nothing short of childish. Olivia was rude to both us, our estate agents (refusing to communicate with them) and our solicitor.

They were quick to blame us or our solicitor however after this process FINALLY ended we found out it was the Sellers solicitor being stubborn that caused issues. We were harassed to no end by them asking us to chase things we shouldn't. Yet we are still waiting for them to deal with an issue regarding property left here by the previous owner! I would honestly advise anyone that asks to AVIOD THIS ESTATE AGENT at all costs.

The process of moving was very challenging at times due to issues within the chain but Becky, Olivia and Ted were fantastic. They worked tirelessly to ease the process along, were always available to discuss matters on the phone and friendly and professional at all times. We would definitely recommend Bychoice.