James Dean

Renters beware! - Take pictures of everything when you move out! Or better yet, don't pay your last months rent! As all of the other reviews have mentioned, JamesDean will try to take at least half of your deposit for nothing. We've had to spend hours providing pictures of the house looking spotless because they've tried to charge for everything left, right, and centre. It seems like it's quite a common thing - so get everything you need to prepare for a fight.

Might be okay for landlords but treat tenants awfully when compared to the likes of Foxtons. Allow landlords to claim completely inappropriate 'wear and tear' costs from tenants (even when they've used the cleaning company they recommend ). Tenants, who unless they agree, do not receive what's left of their deposit. I just hope I'm never in the position to have to use them again and, given my extremely poor experience, will never use them to sell/ buy a property.

No wonder the rental property agent market has such a poor reputation when tenants are treated as I am being treated by James Dean. I feel for tenants who have no option but to use this type of company for a roof over their head. Having given the required 2 months notice, used the specialist end of tenancy cleaning company (they recommended!) and having done nothing negative to the flat I rented for 12 months they are trying to claim that the property is not clean (it's cleaner than when I arrived!), has been painted shoddily (it has always been painted shoddily - I haven't touched it with paint!) and that the sofa (the sofa I purchased) is part of the inventory in order not to return my deposit. Rude, inaccurate emails are 'topped and tailed' with meaningless pleasantries by individuals who quite obviously are being trained not to provide customer service but do everything they can not to return significant deposits (as well as rent not applicable) paid in advance and good faith. The service is a world away from the service I received from Foxtons when I rented for 2 years in London. I will never use James Dean again.

Highly recommend James Dean, had purchased a property with the help of Dean, I received honest, professional help which gave me the reassurance and trust to then buy further properties and let there very capable team manage the renting. Again would highly recommend, best in there field.

Selling your parents house and family home is never easy. Dean and Andrew in the Reigate branch went the extra mile. Dean valued the house higher than any other agent and achieved full asking price. I was able to contact him even out of hours on occasion. I found there whole service very professional, they did what they said they would do! Turned up when they said they would and negotiated me a great price James Dean in Reigate come highly recommended

As an owner of a reasonable size property letting company I have moved all of my company's property portfolio to James Dean over the past years. I receive an excellent service in both Lettings for new tenants and Property Management for attending to my tenants' needs promptly and efficiently. All of which assists in tenant retention. As I take on new property I will be using James Dean every time!

We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen. There are many examples of how we feel robbed for every last penny, but in particular it was the deductions from our deposit for the cleanliness of the property.

To explain, when we moved in the bedroom especially was revolting, the mattress was stained and there was even dirty underwear left on the floor, the whole place was filthy (even though it was meant to be clean to a professional standard before we moved in). It took James Dean and the Landlord 5 months to replace the mattress and redecorate the bedroom, we were living in disgusting conditions the rest of the time, to the point where we purchased our own bed and moved into the dining room.

Throughout the whole tenancy period we had issues with poor service and response from James Dean and they even accused us very aggressively of subletting and not paying or rent (neither of which were true). When we moved out of the property, it was spotless as I had cleaned it for 5 days and we had a professional window cleaner and carpet cleaner.

I was present when the inventory check took place and the representative from Blinc informed me that it was "cleaner than when you moved in". You can imagine our shock when the report came through and James Dean informed us they would get a professional cleaner in and deduct it from our deposit. This completely contradicted what Blinc had told me and took no consideration for the state of the house when we moved in. Kayley at James Dean who was dealing with it showed zero understanding for the circumstances which was so disappointing after we had only ever been reasonable tenants and looked after the property very well.

The way we were treated saddens me very much as we were absolutely cornered and felt utterly robbed. In the end we returned to the property to deal with a couple of minor issues (such as dust on the skirting board). We were charged 60 for another inventory check to be done. We were also charged 85 for the first inventory check, make sure this is not in your contract as the law has now changed and it is the LANDORDS RESPONSIBILITY to carry out the inventory check. We were utterly cornered and we feel we were taken for every penny by James Dean and they only ever behaved in an unprofessional and disgusting manner.

The first red flag was that we were asked to leave a review as soon as the rent papers were signed - don't do it until you have finished your business with them. After we moved in, the visits were every 3-4 months to check up on the property - intrusive, and the house never felt like our home. Eventually, we were given notice to move out due to the landlady wanting to sell the house.

Frequent visits after were made after we were given notice, sometimes even multiple times a week. One day to evaluate the property, another day to take pictures - why couldn't they do everything at once? After we moved out, we had to pay for the referencing - I did not have to do that with any of my previous estate agents. Then I had to provide final bills to prove that all the utility accounts were closed in order to get my deposit back, and I disagreed with having to do this.

I emailed them multiple times, and they stopped answering emails until I sent the emails to the directors of the company as well. If I'm wrong then tell me why I'm wrong and don't just stop answering my emails. I never had to provide final bills in order to get my deposit back with any letting agencies in the past. The only positive I can think of is that it was agreed to let us move out one month early with the landlady's permission, but that was probably due to hoping to sell the house as soon as possible. Google "James Dean Reigate reviews" and you will see that the reviews are not so rosy on other websites. James Dean in Reigate are not tenant friendly, look elsewhere.

Great to have James Dean agents on board during our house sale. A quick response was received to start the ball rolling with photos of the property. We were happy to receive a comprehensive description, floorplan and photos that quickly appeared on their website. The family was kept up to date with the viewings, feedbacks and proceedings from start to finish. Thank you for all your help!

It was very reassuring that once James Dean were appointed to sell our house they sent all their Reigate Agents to see our house and grounds so they could all respond properly if they received any enquiries. They limited house visits to genuine interested buyers and quickly found us a suitable one. Throughout the selling process they kept all the. solicitors on the move and made sure that any delays were kept to a minimum. They were happy to be called if we had an enquiry and responded rapidly to them. Overall an excellent, trustworthy firm with a well priced service and friendly staff. Thanks

Used another local agent for months to sell my flat, found them to be completely complacent and laid back so decided to try James Dean. They were right on the ball and found a buyer within a week. Gave me prompt feedback and followed up. Very helpful and attentive ensuring that everything went smoothly with the sale both for me and my buyer. Unhesitatingly recommended

The whole team at JamesDean couldn't have been more helpful and supportive through the sales process of our family home. My main point of contact was Martin and it was a real pleasure to work with him. His integrity, experience, professionalism and motivation to sell our home was evident throughout the process. Once the sale was agreed, the same. tenacity and expertise was shown in being an effective intermediary between our buyers and both legal teams making sure that the sale completed - the commission was well and truly earned! I have absolutely no hesitation in recommending JamesDean as it has been the best experience I have had with an estate agency (and I've worked with a few!).

Writing this on behalf of my parents Gill and Brian Adsett. Very happy with the courteous and efficient way we were dealt with. We would highly recommend James Dean of Reigate and happily use them again.

Fab smooth process buying our property with James dean. Andrew kept us informed throughout and was professional and helpful. The added touch of prosecco and a voucher for the local butchers when we picked up the keys was a nice surprise. Thanks

We have used James Dean for 6 years now as agents for our rental property. They are hard working, courteous and will do all they can to help with any difficult circumstances and to keep your property let. Kayley and Claire are AMAZING in the day to day running of the rentals, always professional and lovely to deal with. That's why we have stayed with them!

We have been really really impressed with the whole team at James Dean during the process of selling our house with them. We encountered many difficulties with buyers pulling out and being difficult but all the staff at James Dean were great and kept us calm during the problems. They respond to phone calls and emails almost immediately and kept us up to date at all times (and didn't seem to mind me pestering them with constant questions).

We chose to sell through them as they seemed more professional and competent than other agencies and we were so glad we did. Chris led our case and was brilliant at managing what was going on, George and Luke were also really helpful and always so polite and friendly. Would highly recommend!

Great experience at James Dean Reigate. We had very little time to find a property to rent, Tom was very reassuring, spent the time to understand exactly what we needed, and within a week found us a beautiful house. Staff in the office were also very welcoming and diligent, in particular George with whom we dealt. Highly recommended!

After having sold and bought 4 houses, I have had experiences of many Estate Agents - Good and Bad. I was so pleased with James Dean Estate Agents I wouldn't dream of recommending any other. They were professional but friendly and all four members of the sales team went out of their way to help and assist in the selling process. They updated me with feedback from viewers immediately and when accompanying viewers their knowledge of the area and of our property was most impressive.

They had obviously spent time knowing all there was to know about the property before the first viewer arrived. Ben was excellent, nothing was too much trouble. I have never felt strong enough to write a review for anything before, but it would have seemed wrong in this case not to do so. I wish Chris, the manager, and his team all the best for continued success as an Outstanding Estate Agent. EXCELLENT