Regarded as a major force in North East estate agency Andrew Craig has been established since 1990 and now has branches across Tyneside, Wearside and in Co Durham. Indeed we are The Agent of the North. A family owned company we are passionate about property and about providing quality service to those who need advice or assistance with any property related matter.
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Reviews (28)
David Fegan
May 19, 2022
Ana Georgescu
Apr 11, 2022
Just wanted to take this opportunity to say thank you Jack for your help and support. The purchase went through very smooth and quicker than expected. Jack is a very friendly person, always on time with the information needed, knowledgeable and always happy to help. He is definitely an asset to your company and someone I'll definitely go back to for our next purchase.
M. K.
Apr 10, 2022
Selling a house is not the same as selling a home which involves letting go of a lifetime of memories. I was fortunate to find an Estate Agent who employs people who understood this. I can not thank Gillian and her team enough. Each and every member works as team and are equally willing to make sure you are involved in the process every step of the way. Absolutely nothing is a problem. I could not have asked for anymore. Thank you.
Sophie Adcock
Mar 17, 2022
Jack has been the most helpful throughout the whole process. Especially with us being the sourcing agent for the buyer, some agents treat us differently but Jack continued to help us chase the matter through to completion without any issue and always friendly towards us. We will definitely be recommending Andrew Craig to all of our clients.
Oliver Anderson
Mar 16, 2022
We have just moved into our new rental with Andrew Craig last week and so far they have been excellent at answering any questions I had whilst getting the tenancy setup and agreed. Within the short few days we've been at the new address we noticed a few minor issues in the kitchen and straight away David put these to contractors to be dealt with. Customer service is fantastic up to now. I will update this review at when the tenancy ends having had the full experience of being a customer.
Amy Yates
Mar 14, 2022
Rosie C.
Mar 11, 2022
Andrew Craig have been excellent selling my house. Phil came out to value my property and was very knowledgeable and professional and then Beth looked after my sale and was super helpful! She was quick to get back to me and kept the lines of communication open between myself, my buyers and the solicitors. I would definitely recommend Andrew Craig to anyone thinking of selling their property and wondering which Agent to choose :
Adah Ambrose
Mar 09, 2022
Terence Bell
Mar 08, 2022
Emma Arkle
Feb 21, 2022
Connor Tilston
Feb 18, 2022
WOW is the only word to describe my experience with this agent and Jack in particular. From the minute of picking up the phone to talking me through the local area he was knowledgeable, friendly and answered every question I asked. I would highly recommend anyone to use this agent ask for Jack he will look after you!
David Francis
Feb 12, 2022
I've been buying and selling homes for over 30 years now and Jack and his colleagues at Andrew Craig Low Fell Branch have been by far the best in terms of customer service, getting back to me, responding to my queries, providing market information, being patient, communicating with vendor, mortgage broker, conveyancing solicitor etc., This is an unstable time for the housing market and the need for the estate agent to provide buyers and vendors with the steady guidance and sound knowledge about the local housing market that only comes from permanence and experience.
For example; we had to change our plans from buying a flat for our daughter to going into the buy to let market. Jack and his colleagues at Low Fell were able to give us reassurance, instant advice and provide a great service to us as potential first time buy to let owners. The fact that our sales advisor Jack had had a long term professional relationship with our vendor for the five years that they were letting the property proved invaluable when our situation changed which delayed the sale.
It may seem like a lucky chance but to me it speaks of a company that retains and promotes the best people, has a long term relationship with every part of the housing market and establishes trust through good practise. Our vendors experience of Andrew Craig professional lettings service gave them the trust and confidence to stick with the sale and for that I'm very grateful.
I have to say that the personal communication skills, warmth, intelligence and integrity of your colleague Gill who met us at the property on two occasions when we were viewing and getting advice about letting was really positive and helped us to make sound decisions with trusted advice. Thanks to everyone at Andrew Craig at Low Fell, Dave and Lizz
For example; we had to change our plans from buying a flat for our daughter to going into the buy to let market. Jack and his colleagues at Low Fell were able to give us reassurance, instant advice and provide a great service to us as potential first time buy to let owners. The fact that our sales advisor Jack had had a long term professional relationship with our vendor for the five years that they were letting the property proved invaluable when our situation changed which delayed the sale.
It may seem like a lucky chance but to me it speaks of a company that retains and promotes the best people, has a long term relationship with every part of the housing market and establishes trust through good practise. Our vendors experience of Andrew Craig professional lettings service gave them the trust and confidence to stick with the sale and for that I'm very grateful.
I have to say that the personal communication skills, warmth, intelligence and integrity of your colleague Gill who met us at the property on two occasions when we were viewing and getting advice about letting was really positive and helped us to make sound decisions with trusted advice. Thanks to everyone at Andrew Craig at Low Fell, Dave and Lizz
Ron Smith
Nov 26, 2021
We found Andrew Craig to be a very good estate agent. When putting the property on the market we sought valuation quotes from 3 estate agents and Andrew Craig's valuation was the highest, so we decided to go with that. The initial assessment by Alex was shown to be very sound and we received an acceptable offer close the asking price within 24 hours of the property going on the market.
Our dealings with the office as the sale progressed were first class, staff were helpful and provided regular updates and sound advice throughout. In short, a very positive experience and we would recommend this company.
Our dealings with the office as the sale progressed were first class, staff were helpful and provided regular updates and sound advice throughout. In short, a very positive experience and we would recommend this company.
Megan Power
Nov 05, 2021
Jack and the team were very helpful during the sale of our house. They lined up viewings in a timely manner and gave sound advice regarding offers. Our house sold immediately and the Andrew Craig team played a huge part in this. Jack kept in touch and updated us at each stage of the sale. We would definitely (and have already recommended) Andrew Craig's service to family and friends.
Gary Forster
Nov 04, 2021
My first time buying a house. I was in very safe hands. From day 1 I've had a fantastic experience. I was given details of a solicitor team when I made the offer for the house who (using an app and via calls) kept me up to date with what was happening and when. I also received regular unprompted updates from Jack to let me know how the move was progressing.
When I wanted to go back for a second viewing after I'd had the offer accepted it was no problem and arranged for me quickly. I appreciate there was no chain either side, but to be completing after just over 9 weeks is amazing! Thanks folks, would definitely recommend.
When I wanted to go back for a second viewing after I'd had the offer accepted it was no problem and arranged for me quickly. I appreciate there was no chain either side, but to be completing after just over 9 weeks is amazing! Thanks folks, would definitely recommend.
Sarah Phillipson
Oct 31, 2021
I have just sold my property through Andrew Craig. From the start of the process to the very end I was kept updated on the progress of the sale. I dealt with Jack, who is an asset to the Low Fell branch. He is very knowledgeable and put me at ease when I had moments of panic. He was there to answer any queries and always responded in a timely manner. I would not hesitate to recommend Andrew Craig to others and will use again myself in the future. Thank you!
William Russell
Oct 16, 2021
Jonathan Bean
Oct 15, 2021
I was a tenant through Andrew Craig for around 2 years. This was the first time I was a tenant in around 15 years as I relocated into the area. My contact, namely Donna was phenomenal. Really responsive, very fair and helped represent both parties really well. The house I rented had a number of issues but never did I feel like I was being problematic.
In addition their network of contractors they used were generally very responsive so nothing dragged on. As now a landlord myself I wish I used Andrew Craig as they are on top of all things to do with property management and being proactive which must help as both landlord and tenants whilst being friendly and helpful. Thanks all
In addition their network of contractors they used were generally very responsive so nothing dragged on. As now a landlord myself I wish I used Andrew Craig as they are on top of all things to do with property management and being proactive which must help as both landlord and tenants whilst being friendly and helpful. Thanks all
Stephanie Slater
Oct 12, 2021
Cannot thank Michelle from Andrew Craig enough! She was very professional, always happy to help and kept me updated on the purchase of my new property. I believe she is the reason it went through how and when it did. If I ever move house again, I sure know who I will use. I am super grateful for everything, so thank you!
James McCourt
Sep 27, 2021
Andrew Craig have been nothing short of excellent. From my initial valuation of my property to completion. They have guided me every step of the way, making sure I get the very best price for my property. Due to circumstances beyond my and Andrew Craig's control the conveyancing become very complicated. They were able to navigate the process with me, contacting solicitors and doing everything they could to move the sale along.
A special shout out to Jack who really went they extra mile, giving sound advice. Despite this being a very busy time, he always responded promptly to all mine and solicitors correspondence. Without his attention to detail I believe this sale would have taken much longer! Thank you!
A special shout out to Jack who really went they extra mile, giving sound advice. Despite this being a very busy time, he always responded promptly to all mine and solicitors correspondence. Without his attention to detail I believe this sale would have taken much longer! Thank you!
Ian Flaherty
Sep 23, 2021
Recently sold our home through Andrew Craig, Jarrow branch. From the get go of the valuation we felt comfortable and at ease with Phil, who took on board our needs, with an open and honest approach, given the current climate of the housing market. From signing up, the entire process was handled super efficiently and professionally by Michelle & all other team members we dealt with.
They always responded promptly when they said they would and continuously communicated if they could not answer a query straight away. This goes a long way to easing the pressure of a stressful time, making the process as smooth as possible, and we are incredibly grateful for this. Andrew Craig should be exceptionally proud of his team at the Jarrow branch. Best wishes to you all and thanks again.
They always responded promptly when they said they would and continuously communicated if they could not answer a query straight away. This goes a long way to easing the pressure of a stressful time, making the process as smooth as possible, and we are incredibly grateful for this. Andrew Craig should be exceptionally proud of his team at the Jarrow branch. Best wishes to you all and thanks again.
Lyla-Rose Watson
Sep 21, 2021
Stephanie Markwell
Sep 16, 2021
Jack and all the team at Andrew Craig have been absolutely fantastic from start to finish. I would like to say a big thank you to Jack, he has been fantastic. Jack and the team are always helpful when ever I ring for updates and I know jack has been constantly chasing my solicitors for update which I really appreciate. So a very big thank you.
Laura Wright
Aug 17, 2021
I have been through quite a lengthy process of purchasing a home through Andrew Craig and they have been great throughout. Often they have been quicker to get information to me regarding the purchase than my own solicitor. Particularly Michelle who has always responded to my emails very quickly. Thanks for all the help - I appreciate it!
Kerry McCabe
Aug 15, 2021
Jack was consistently professional, courteous and friendly throughout the whole process of selling my flat and I have no hesitation in saying the fees charged reflected good value for money taking all of this on board. Despite being busy, Jack always came back to me ASAP and I didn't ever feel like I was waiting or disregarded and have no doubt that he is working with clients whose properties were selling at a substantially higher value than mine.
I would absolutely use Andrew Craig in the future and recommend them to anyone else, smooth from beginning to end and any small concerns or queries handled head on using actual human customer service.
I would absolutely use Andrew Craig in the future and recommend them to anyone else, smooth from beginning to end and any small concerns or queries handled head on using actual human customer service.
Graeme Tindall
Aug 04, 2021
Absolutely fantastic service from Andrew Craig, in particular Denise, Gill and Victoria who were so professional with their advice, guidance, knowledge in securing a tenant for my property. From start to finish, I felt confident that I was in safe hands with brilliant service which was competitive in price. My property was rented within a day with an excellent online marketing presence, showing everything in its best light.
All safety aspects were taken care of including gas and electric checks to even the mundane tasks like final meter readings, even this was done with a cheery smile and a 'can do' attitude. Throughout the tenancy agreement process, I was kept informed all the way and given gentle reminders on things that maybe overlooked. All vetting was taken care of to the highest degree of professionalism with care and respect to both parties. The service provided was stress free, fantastic, professional and I cannot recommend Andrew Craig highly enough.
All safety aspects were taken care of including gas and electric checks to even the mundane tasks like final meter readings, even this was done with a cheery smile and a 'can do' attitude. Throughout the tenancy agreement process, I was kept informed all the way and given gentle reminders on things that maybe overlooked. All vetting was taken care of to the highest degree of professionalism with care and respect to both parties. The service provided was stress free, fantastic, professional and I cannot recommend Andrew Craig highly enough.
Adam Carmichael
Nov 20, 2020
After changing our estate agents from chase to Andrew Craig the experience couldn't have been more different. Andrew Craig and the Jarrow branch arranged many viewings, and were responsive and helpful throughout the process. Beth was our main point of contact, she was polite and professional and gave helpful feedback. Overall they did a great job, thanks for getting our house sold so quickly ( 3-4 months)
Louise
Feb 21, 2013