Major Son & Phipps

Great estate agent. Major Son & Phipps are highly professional and caring. What is so refreshing is their human-centred approach. No corporate waffle. I am so pleased with my rental experience with them. Make them your first port of call.

We rented out a Richmond property through MS&P over four years and through two tenancies and always found them professional and responsive, and think that our two successive tenants did too - they both renewed and then only vacated because of changes to personal circumstances.

We did not have a good experience with this agent. We complained but weren't listened to & unfortunately I believe a lot of these reviews are probably fake. The issue lies with Richard Winckley, who appears lovely until it serves his interests to be quite different. We discovered at a later date rather huge defects in the apartment we were buying, but instead of apologising Richard became quite forceful & verging on rude as he kept insisting "you would have been told.".

Of course, we weren't told, but apparently he wasn't happy about that so pushed the blame onto us. He apparently couldn't remember who told us or when while he insisted it must have happened. It was quite an interesting conversation. We've also heard other things about him among respectable Richmond residents who were equally unhappy with how he conducts himself when he believes no one is watching, but won't go into details as it's not our place to. This is just our humble opinion. We would avoid in future. Lovely staff but would benefit from new management.

Have just completed the sale of my flat in Richmond. Major Son and Phipps made it all possible from the original description and photos right through to arranging for someone to clear the flat of unwanted stuff. This is all the more impressive since I had moved to Spain. They were happy to explain things and execute changes on request, all achieved through the magic of email. The impact of the COVID-19 lockdown seemed to be the last straw but they cajoled and coaxed both parties through to a successful conclusion. Excellent!

I've had the pleasure to work with Lisa on finding an apartment last summer and I cannot be more happy about how she handled the whole process! After 8 Months in the tenancy, I can say that this agency was extremely professional and responsive. They sorted all my requests in no time, and with great care! Really great customer service and kind staff.

Major Son and Phipps provide an above average service and Richard Winkley was polite, professional and went the extra mile to get the deal done. We would recommend these agents in the future. Katherine Morgan

Richard Winckley handled the sale of our property and did an immaculate job. He was very hands on and he answered every question we had diligently and swiftly. I felt he offered us a very personal service and achieved success for us in a short timescale in comparison to other agents in the area. I would wholeheartedly recommend Major Son and Phipps to any of my friends or colleagues buying and selling in the Richmond area, completely faultless service.

We used Major Son & Phipps to sell your flat in Richmond and couldn't be happier with the service we got. We dealt only with Richard, who led the process from start to finish and managed to secure a good deal for us, not in the least thanks to his energy and professionalism. He was consistently monitoring and supporting the process, was mediating any issues between all parties involved and went beyond his responsibilities to make sure the smooth running of the deal. Thank you very much, Alyona & Valentin

We received wonderful support and service throughout the process. All communications were dealt with utmost professional care. Richard's patience and positive attitude made it easy to negotiate the highly complex route to house-buying. Thank you, Richard!

We used Major Son and Phipps to both buy and sell our properties and I couldn't rate the service highly enough. We had Richard looking after us primarily but we also dealt with the rest of the team when he was unavailable. Everyone was professional, helpful and efficient. Richard supported us every step of the way, he was on hand and very quick to reply to explain any aspect of the process we were unclear about.

He remained in contact with us constantly without being pushy or demanding and went above and beyond to keep things flowing throughout the chain. Richard gave us suggestions for removals, solicitors and mortgage advisers which was a great platform to start from but he was never pushy about who we should use. He also fitted viewings and appointments around us and often helped us by making phone calls for us whilst we were at work.

I will definitely be going back to them if/when we move next time as they made the process slick and stress free. I feel that Major Son and Phipps listen to their customers and adapt for the person they are dealing with.