Millard James

The team at James Millard genuinely couldn't have done a better job of selling our house. Communication was always timely and clear; they achieved a fantastic price; and they went above and beyond in terms of trying to find a house for us to buy at the same time. Would highly recommend them.

Critical: Value They are everything that gives estate agents a bad name, started off well but as soon as things weren't progressing as fast as they liked, it soon became apparent we were an inconvenience to them. Don't want to do much work for their money but very happy to take it all the same!

We found dealing with James Millard as a buyer very stressful and at times upsetting. When we first enquired with them about the property, we were told that we were the first to call and would be the first to see it, and there was no availability to view before the first Saturday it was on the market. However when we arrived for a viewing we were told that somebody had already had a second viewing, and when we called to make the offer there was already another offer on the table. However, Sophie was very pleasant, friendly and reassuring to deal with throughout the negotiation process and I would urge the organisation to do what they can to retain her as she gave us a fantastic first impression which then rapidly deteriorated once we were handed over to the progression manager.

The first time I spoke to the progression manager was 3 weeks after offer acceptance. I was calling to introduce myself and update on progress on our side. When I enquired as to the seller's progress, the progression manager sighed and told me that it was very difficult for her to be stuck in the middle. I was quite taken aback as only a short period of time had passed and I did had not done anything to indicate any tensions on our side (in fact, there weren't any at this stage). Further, what is the job of an estate agent if NOT to be in the middle as the liaison between buyer and seller?

Every subsequent call I had with this person was very challenging. In conversation they often remarked that they had many other transactions stuck on hold, some even up to a year. I'm not sure if this was meant to appease us, but it did nothing to improve our view of their ability to manage sales transactions. I called them once every 4-6 weeks for an update but as things slowly progressed we needed more regular information as we tried to reach exchange and completion. However, at this point the progression manager completely stopped taking our calls.

My husband would call and ask to speak with them, he'd be told that was fine, but once he'd given his name the progression manager was suddenly no longer available. I would emphasise that we were never rude, unpleasant or otherwise difficult to deal with beyond reacting to the stresses and pressures of buying a home, which were massively amplified by the estate agent's refusal to communicate with us.

There was one day where I had 5 or 6 emails from the progression manager but they still refused to speak with us on the phone, at which point I felt compelled to tell them that we would have to give up and only liaise through our solicitor ongoing. I completely appreciate that at times there is not much that an estate agent can practically do to move a transaction along. However, James Millard's refusal to communicate with us made the process that much more stressful and distressing.

I hope the seller had a better experience given they were the one paying the commission. Edited: for clarity, this feedback does not relate to the length of time the transaction took but, to reiterate, the estate agent's refusal to communicate with us.

Our experience was extremely pleasant. It wasn't the simplest of tasks due to specific dates required to sell our existing home and purchase our new home (also via James Millard), as well as meeting the Stamp Duty deadline. However, they made our experience pleasant through their proactive approach and professional manner. We have been left to feel that we are more than just a client/customer, pre and post our sale and purchase. We are grateful for all the efforts made and wish all the members the very best.

Heavily pregnant and moving house - recipe for disaster! But from start to finish James Millard went above and beyond for us. We had multiple properties we tried to purchase that fell through for a variety of reasons, the agents at Millard couldn't have done anything else to help us they really went the extra mile. I would sell every property through the wonderful ladies at James Millard, it was a great experience!

Probably the best at selling/buying and communication during the whole process. Highly recommended.

We would highly recommend using James Millard. Justine was extremely understanding of our demanding professional commitments and worked in a very conscientious manner to manage the process. We both thank you and look forward to working with you again.

We have been so fortunate to have engaged Millards for both our sale and onward purchase. Throughout all the ups and downs, we have always been impressed by the professionalism, well informed advice, support and patience of everyone, both individually & collectively. It's not so difficult to deliver good customer service when things are going well, but even through several setbacks which prolonged everything, Justine's team were incredibly helpful, no matter what.

We honestly think we may well haven given up before now if we were with another agent. Instead, we can now look ahead to a new chapter in our lives in a beautiful home. I would highly recommend them; thank you, Millards!

Property transactions are rarely easy at the best of times but when the September stamp duty deadline is added to the mix the process becomes even more intense. The professionalism and approachability of the entire Westerham team impressed us. In our particular case, Linda Taylor's contribution as the Progression Manager was particularly valuable. Patience, understanding and calmness are prerequisites for her job to smooth potentially troubled waters. My wife and I feel fortunate that the property we have bought was marketed by James Millard.

Acting on behalf of my stepfather and mother we recently completed the sale of their home, The experience was made so much easier by a really committed team at Millards. Each of the staff having their specific roles resulting in the process being easy and smooth from start to finish. We would highly recommend this small independent estate agent to be the best by far we have used. a really committed professional, friendly team with authentic values and excellent communication skills. Thank you.

A fantastic estate agent who provided me with a home valuation in a more than reasonable time frame. Justine was incredibly helpful and friendly during a very difficult time for myself. I am eternally thankful for all James Millard Estate Agents have done for me. Many thanks to all the team involved.

Recently completed a property purchase with James Millard (Westerham) acting as the seller's agent, I can't praise the team enough for their professionalism, excellent service and timely communication, highly recommended.

Thanks to everyone at James Millard Westerham! From the initial valuation through to completion day, such brilliant service all the way through. During these unusual times Sophie and Donna always ensured that viewings were conducted efficiently and safely whilst Linda saw that the sale progressed as smoothly as possible. Thanks again to everyone involved in the sale of our property.

Big thank you to Neil and the team for successfully helping us to complete our sale. Highly recommended and would happily use again in the future (although I think I've had my fill of buying a house in England for a while thanks very much!)

I can't recommend James Millard's enough. From the initial help from Justine in setting the right selling price, through the efficient handling of phone calls and paperwork along the way, to the ever supportive help from Linda to negotiate our way around a few hurdles along the way. Worth every bit of their fee.

We used James Millard to buy our house and to sell our old house. Katherine and her staff were very efficient, friendly and remained in constant contact right through to completion. When problems arose they were quick to resolve them and always kept us informed. I would not hesitate to recommend their service.