Moretons

Moretons agent is honest and helpful, I am really happy to be with them.

Very helpful and professional. From the beginning they were very accommodating with appointments to review the properties I was interested in and when I decided which one I want to rent, the whole process was very easy and fast. Thank you for helping me find my next home!

I can honestly say after dealing with various estate agents over many years Moretons really do excel in customer service! You'll be in safe hands with Moretons!

I've been a tenant with Moretons for 5 years. They provide absolutely outstanding service and never ever gave us cause to worry. Maintenance issues are promptly solved and fixed, they respond to all communications professionally and politely. They are extremely reasonable and it makes a huge, huge difference having a letting agent who you can trust with making sensible decisions that affect where you live!

My landlord decided not to renew the contract this year unfortunately so I couldn't stay with Moretons - but they handled the end of the tenancy with kindness and consideration. Super company, you'll be in good hands.

Taking over 1.5 months to get the deposit back, agency not responding to emails / phone calls. Very unprofessional service and no responsibility taken at any level. UPDATE: deposit was given back after several other months, the company wasn't willing to pay the amount back so we raised a dispute, which eventually we won (so if you are in the same situation please do the same). Also, I have asked for quite some time to amend some information they had on me (which relates to my tenancy of over 3 years ago) but to date, although they confirmed twice this was amended, hasn't still been actioned (ie, my personal telephone number is still linked to my old flat buzzer).

Quite unbelievable and frustrating. I am seriously concerned about the way my personal information was handled but will investigate further to understand better what went wrong.

As others have mentioned. Moretons admitted not having professionally cleaned the properly for our tenancy start. Since we left we are still waiting on our deposit to be returned. They are trying to charge us for silly things despite us returning the property in better condition than which we found. Be very wary with them. Once you leave, communication drops off a cliff and things take an age to sort out. Hopefully they will return our deposit soon.

I have been renting my apartment from Moretons for more than 3 years now, and I must say they are a true example in terms of professionalism and honesty. Our flat has been heavily flooded close to the end of our lease term, and I still can't thank them enough for their proactivity, efficiency and kindness overall. Moretons is a letting agency you can trust, that has your best interest in mind-I couldn't recommend them more!

I can honestly say, Moretons is the best agents in London I worked with. Would recommend a 100%. Their clients are very efficiently looked after.

Horrible management. The flat was handed over dirty and after 3 months of continuously contacting them I had to do it myself. There are severe issues in the flat making it inhabitable. 7 weeks of complaining and they have yet to do anything about it. Instead they ignore my calls and after sending several reminder emails they send me irrelevant or vague responses to buy time. I have worked in property for 7 years and have never faced such unprofessional behaviour.

The flat handed over to me was filthy. Had to deep clean myself. At the end of the Tenancy they had the nerve to charge for cleaning when I handed over a perfect Flat. One of those Agencies that rip People off by whatever means they can. Avoid avoid avoid