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Park & Bailey Established in 1953, Park & Bailey are a highly respected and successful independent estate agency. We are passionate about property and people. We pride ourselves on delivering a high quality service throughout the entire process of buying, selling or renting your home. Our team of highly knowledgeable and experienced staff are always happy to help. Fine & Country Homes is a highly respected brand operating in the top quartile of the market, specialising in the sale of quality property both at home and abroad.
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Park & Bailey Estate agents have been in the business of selling and letting property in Surrey and Sussex since 1953, making us one of the longest established estate agents in the area with a local network of 5 offices. Our team of highly experienced and professional staff really set us apart from other firms of estate agents.
I started my career at the Coulsdon branch as a Trainee Negotiator in 2013, being promoted to Sales Manager over the seven years I spent with them. I have worked for Park & Bailey as a Senior Sales Consultant since 2006 having previously worked for many years as a fashion retail area manager. I pride myself on my professionalism, experience & knowledge of the local market, being born and raised, as well as working in the area. I am the newest full-time recruit at Park & Bailey Caterham, joining in 2020.
Since 1953 Park & Bailey have been a dynamic and forward thinking modern estate agency with strong beliefs in combining excellent customer service with a pro-active and powerful marketing strategy. One of the most important aspects of any business is the staff and here at Park & Bailey we are proud of our team with the experience and knowledge they are able to offer all our customers.
Reviews (21)
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Richard Nowell
Aug 01, 2024
Led by Dean the team at Park & Bailey seamlessly handled the probate sale of my mothers bungalow. A pleasure to deal with from start to finish and as I'm not local were able to advise on local trades to help with snagging work to ensure we were sale ready. Faultless and highly recommend.
John Woolsey
Jul 25, 2024
I am extremely pleased to recommend the services of Park and Bailey's Warlingham Office as Estate Agents. Whilst dealing with the sale of my house they were proactive, extremely efficient and friendly and I could not have wished for better support in what is always a stressful process.
Antony
May 04, 2024
A big thank you to Dean and Ann who helped me with the process of being a first time buyer. I
was kept informed of the progress throughout with regular updates. I cannot recommend them highly
enough, friendly and very efficient.
Tom J.
May 17, 2022
I purchased my house through Park and Bailey some years ago and was very pleased with their service. I have just had the need for a valuation, prior to a refurbishment and asked if they could advise on finished value. One of their team came, listened carefully to our plans and gave expert feedback and opinions on finished value. Once finished I will be selling through these guys because they clearly know the local area and are very professional. I was very impressed with them all over again.
Jo A.
Mar 18, 2022
Scammer! They charged me 300 quid for a so-called referencing check which they deliberately failed so they can keep my money! I'm practically sure they've been doing this to a lot of people who should report them!
Amanda Lancaster
Mar 09, 2022
Excellent service from the sales and progression team. Every member of staff I dealt with was professional, kind and polite. My enquiries were always promptly handled and I was guided through the whole process with patience. Thank you everyone. I wouldn't hesitate to recommend you.
Hannah Dale
Jan 07, 2022
We were moving across the country, during a pandemic, with a baby. We needed to leave our property in the hands of someone reliable and trustworthy. The team at Park & Bailey were exceptional from start to finish, taking so much stress out of our situation. Not only did they manage to sell our property for a good price at a time when the market wasn't on our side, they did so with professionalism and efficiency.

The whole team were friendly throughout, despite being under a lot of pressure themselves at the time. They were quick to respond to queries and kept us informed every step of the way. Special mentions to Mark, who bent over backwards to get the sale and look after the property, and Ginette, who negotiated a tricky chain to get it through in the end. And thank you to Chris and everyone else in the team. We seriously cannot thank you enough.
Paul Lavender
Dec 24, 2021
I used Park & Bailey (Caterham on the hill) for the sale of my house. After having suffered other estate agents I found this team a breath of fresh air. I received a polite, professional, and attentive service from start to finish. The work provided by the progression department is second to none. Ginette kept the solicitors under control and the entire process on track, a service worthy of the fee in itself. If you are buying and selling property, this office comes Highly Recommended.
Carole Wood
Nov 25, 2021
Excellent support from first visit to completion. Very efficient and polite and always ready to help. Would highly recommend.
Richard Crawford
Nov 20, 2021
Very professional company, I dealt with Mark Geddes who was very engaging and easily contactable whenever assistance was required.
Alison Girling
Nov 16, 2021
These guys were fab. So professional and so supportive from start to finish. Was impressed after the first meeting with regards to price and how to market my property. Felt looked after through the whole experience. They have taken the stress out of my move and sale. Can't thank them enough
Sam Cullen
Oct 21, 2021
We are completing on our first property buy tomorrow. P&B have been exceptional from start to finish. They were always there before us when visiting the property, willing to work around our schedule, and responded to all emails and phone calls with efficiency and professionalism. We have had support at various stages of the process from Luke, Mark, Ginette and Sue - and I couldn't fault any of them.

Wouldn't hesitate to recommend their services and I'm sure we will use Park & Bailey Caterham Hill again in the future. Thanks to everyone there for making this process as smooth and stress-free as possible!
Ella Smith
Aug 23, 2021
Have had a very good experience with Park & Bailey. We are first time buyers and they have been very helpful, friendly and professional. They were always available to answer questions and have consistently kept us informed with the process. I would highly recommend! Thank you for your help - especially Ginette & Luke!
Joanna Tompkins
Jul 26, 2021
So happy we used Park & Bailey for the sale of our house. We had been struggling to sell it with another agent so moved over to Park & Bailey and they had it sold within 2 weeks because they had the experience and strategies needed and were not leaving our house sale to luck. After they got us an amazing offer they (in particular, Luke) did everything super speedily and got our sale and purchase completed within 7 weeks of the offer being accepted. They were worth every penny and I cant recommend them enough. Awesome service and a great team! Thank You Guys!
Lu East
Jun 30, 2021
The team at Park and Bailey are professional, friendly and really helpful. They worked so hard to make the buying and selling process as smoothly as possible. They are a friendly bunch, listened to us, and always respond to message and queries promptly. Thank you all team, especially Mark and Ginette, for helping us find our dream home. We really appreciate it! Best regards Lu East
Emma Mortlock
Jun 21, 2021
If you want a friendly, professional service use Park and Bailey. They really listen to their clients, keep in touch and provide excellent customer service. Their progression team is fantastic and I can honestly say that our move has been managed so well we couldn't have asked for more.
Maggi Lowe
Jun 21, 2021
This has been my best experience of dealing with an estate agency ever. They have been friendly, helpful, responsive, always available to answer questions or deal with issues and extremely pleasant to work with. I would thoroughly recommend their services, which have been very attentive and with a personal touch. Thank you to the whole team, it's been a delight!
Lesley Reay
Mar 14, 2021
Everyone I have dealt with in this company has been polite, professional and efficient. It has been a great experience selling my house through Park and Bailey. I wholeheartedly recommend this company to anyone wanting to buy or sell their home. Chris, Kay, Alex and Ginette are lovely people to deal with. Many thanks.
Sarah Gunn
Feb 15, 2021
We recently purchased our new home through Park and Bailey in Caterham. The team in the Caterham on the Hill branch were fantastic. Alex and Kay helped us find our new home and kept us informed of everything that was coming on to the market. They got us in as soon as possible to all the properties in our price bracket. They were great to deal with and it really felt like I was chatting with friends! We love our new home and would definitely recommend Park and Bailey to anyone looking for a property in this area.
Lydia C.
Dec 13, 2020
Park & Bailey should be renamed 'Shark & Bailey'! We were weeks away from exchanging on a house listed with this agent, only to receive a phone call to tell us that a new offer had been accepted by the vendor THREE months after ours had been agreed! We know that gazumping is legal and a reality, but I have not spoken to ONE other agent that has allowed this to happen SO far down the progress of the sale.

It is simply unethical and disgustingly bad practice by this agent and there is a reason why this is actually illegal in Scotland. There should be safeguards put in place in England to protect buyers from sharks like Park & Bailey in the industry. I was shut down immediately by other agents during my house search if the property was under offer, but Park & Bailey clearly continue to entertain other offers after a sale is 'agreed' to earn an extra buck! I would love to see the transcript of this exchange, as I am confident it was encouraged and collusion.
Nadia Halila
Nov 10, 2020
We have just exchanged on a house that Park & Bailey were representing and are over the moon. We were kept up to date and was a relatively quick and well managed process. This is particularly impressive considering the amount of house sales in the market right now, it would be normal to expect standards to slip but we were made to feel important still.

Something I have noticed is that they represent the majority of houses in Caterham and surrounding areas, they get a lot of viewings and houses tend to get an offer quickly. They will be my first people to call when we next sell our house. Thank you to all at Park & Bailey, in particular Mark, Luke, Ginette and Sue who helped us with our purchase.