Shinerocks Estate Agents

Made us believe we got the property and we even did a drainage Surrey. Paul insisted us getting a full structural survey. Fortunately we did not do it. Few weeks later we were informed by our solicitor this property was sold to someone else by the other agent. We wasted 6 months waiting for this property. I am shocked to see the positive reviews!

My experience was extremely positive. After wasting time with one of the big generic agencies, I gave my property to ShineRocks to market. I found ShineRocks extremely professional, helpful and receptive to my requirements as I was based outside the country. My two cents from personal experience = Please don't waste your time with the other generic agencies for the fractional difference in agency fees. In my case, the service and the price at which the property was sold dwarfed the fractional difference in agency fees. Thank you ShineRocks!

As an Estate Agent myself of 25 years I was incredibly impressed with Shinerocks when I found a property through them. Claire was amazing throughout, communication was constant and pro-active and I felt truly looked after and valued. I couldn't recommend highly enough. Thanks Claire.

Great experience working with Claire from ShineRocks as our vendors agent!

From the beginning to the end of selling process Shinerocks provided us with a professional, high quality efficient service. Our house sold in two weeks. Highly recommend.

Very professional and experienced team, anticipated and managed possible pitfalls in the process. They ascertained my needs and made sure I didn't waste time and energy seeing anything unsuitable. Communication was great at all stages. The sale was progressed efficiently.

We were pleased to use Shinerocks as our estate agent in the recent sale of our house. We were entirely satisfied with the way they marketed and facilitated the sale. Throughout the whole process we felt we were in the hands of an experienced and knowledgeable team; this gave us confidence and assurance that matters were being dealt with promptly and efficiently.

We were particularly pleased with the way the team unfailingly kept us informed of developments, so preventing any feeling of being 'in the dark', or fearing matters were not progressing. We would therefore give our unreserved recommendation.

As first time buyers, my partner and I were pretty clueless in the process and we are so grateful that Claire was our estate agent - we can't thank her enough for all her kind support and care she took throughout our purchase. Claire really went above and beyond, being concise, professional yet very personable, always making time for us to help navigate all the ups and downs. Without Claire our experience would have been completely different so thank you again :

From beginning to end Shinerocks provided an excellent service, professional and responsive throughout but also provided a personal touch so you never felt as though you were dealing with an agent more a friend, they made the house buying process as stress free as possible.

A very professional setup, customised service & they know how to complete. Thanks to Claire, who took me through each step of the process, always returning a call, and on the case. Paul - chipped in when required, and gave the reassurance. Very recommended.

A year ago I saw a property through Shinerocks. I made an offer 15k over the 'OIEO' price. Despite having spoken and meeting with the agent I heard nothing back. When I called them, the very rude estate agent snapped 'you should have offered more money in the first place - it went for 30k over the asking price'. I wasn't given the opportunity to increase my offer.

A yeah later the property went on the market again through Shinerocks. It turned out the property had never been sold but taken off the market; the agent had not been telling the truth. I offered 30k over the asking price - the price I had been told it had been sold for previously. I was told three offers had all been made within 5k of each other.

I offered an additional 15k but was then told that an even higher offer had been made so I withdrew. At that point there was a flurry of emails - there was no higher offer. Once again the agent had been misleading me. In two days they had pushed the price up nearly 50k by telling me there were higher offers. In fairness the Shinerocks owner emailed me to say that I should not have been told there was a higher offer by the agent' However, despite my increased offer, once again I heard nothing back. Buying a house is one of, if not the most expensive and important purchases we make.

In this instance the cost involved was over three quarters of a million pounds. Shinerocks's treatment of buyers is shocking. I will never again consider a property marketed by them, and for that reason would never sell through them either as their practices deter genuine buyers. Shinerocks have responded to my review saying that I was in the Far East - and that they could not get hold of me.

Not true. I was in Spain for a few days, in the same timezone and I spoke to them twice on the phone - at length - during that time. I placed a higher offer in writing to which Claire confirmed in writing "I'll come back to you in due course". She did not even though I had returned to London. Nor did she say that she expected me to show enthusiasm by "calling us every day and chasing us late at night and early in the morning" Once again they simply say things that are untrue and their version of events is not an accurate depiction.