Hicks Hadley Estate Agents

I would like to give a massive thanks to Danielle for all of her help and hard work over the last week in ensuring we got our deposit back, I can't say that our experience with the maintenance department has been the best (until Desnie got involved and got things sorted) but both Desnie and Danielle are definitely an asset to the company. Thank you both

I have bought a property via hicks hadley and cannot praise them enough, particularly the help and support given by sue and Claire! They have been incredible in their approach to the sale and to customer service to everyone in the chain. Icannot Recommend them enough.

I've recently rented a place through Hicks Hadley and my experience with them could not have been better. I've always had to nag lettings agents in the past and felt they never knew quite what they were doing or why, but Hicks Hadley couldn't be further from that. From the start, they were incredibly responsive and professional, answering any questions I had and chasing things for me.

The whole process was incredibly quick and easy, and I was always well informed of progress and next steps. The people I spoke to were always really friendly and happy to help. I would definitely recommend them to anyone wishing to find a let/rent out a home as I could not fault my process and it has made moving home such an enjoyable experience. Big thank you to Carl, Helen and the team for everything.

Hicks Hadley has fully managed our properties for several years. We have found the staff who work there to be extremely professional and efficient in managing the properties, the tenants and liaising with us the landlords. We are always kept informed of all aspects of the letting process and maintenance issues are always dealt with efficiently using the variety of contractors the company has working for them.

We are very pleased with the service provided and would recommend it to other people who want to let. We will take the opportunity here to thank the staff who work in Lettings for the dedication to their jobs and the way they have treated us with respect and friendliness over the years.

Very pleased with the whole process. Kept up to date at all times and very professional. No unexpected surprises and everything went very smoothly. All viewings undertaken without vendors involvement and results informed promptly along with any offers. Would definitely recommend.

I have dealt with 4 other local estate agents and Hicks Hadley provides a far superior service. I can't speak highly enough of the staff. Even when they had to deal with people who were less than polite, they remained 100% professional. They work so hard to get your property sold. I would never use another estate agent. Thank You Hicks Hadley your work is appreciated.

I had a beautiful experience with Hicks Hadley Estate agent right from the beginning till I got my keys, very wonderful and amazing customer service. I can't but commend Natalie for being so warm, amazing and professional. I will recommend them anytime. xx

I was so grateful to find Hicks Hadley. They came to my rescue, a few years ago, after an unfortunate experience with another letting agent. Being a new landlord they were and still are, there to help and assist. Nothing is too much trouble. Professional staff, welcoming local office.

Thanks so much to the Hicks Hadley team (Halesowen branch) for a friendly & reliable service throughout, especially Sue, (she's so amazing at her job, that we gave her the name Super Sue in the end) we cannot thank this lady enough for everything she has done for us, she went above and beyond when I was at my wits end. I would 100% recommended Hicks Hadley to anybody I know, without a doubt! ThankYOU so so much for everything!

Very friendly and professional service. Always trying their best for the Client and great teamwork. Special praise for Sue and Clair for their relentless work in seeing the chain through to completion. Would definitely recommend

Hicks Hadley have managed properties on my behalf for a number of years. From initial screening of prospective tenants, through contract signature and overall management of properties, they provide a first class service which releases the landlord from any pressures associated with the letting process. They have a first class team of professionals who can advise on all aspects of property management and have the contacts to provide a complete maintenance service to landlords. I can highly recommend the company to anyone considering investment in the buy to let market place.

I have a couple of properties under Hicks Hadley management and they couldn't be more helpful and professional. They use calls, texts and email to ensure I'm kept up to date with tenants, issues and the overall rental market. Couldn't recommend them more highly!

Earlier in the year I went to view a property with a Hicks Hadley agent, the lady turned up to meet me and was unsure which flat we were viewing. We proceeded to walk around for 15 minutes to look for the correct flat, I found this weird but thought nothing of it and didn't end up purchasing the flat anyway. I had no intention of leaving a review because it was a bit unprofessional but also didn't really matter. However, 2 weeks ago I attempted to view a flat in Halesowen, the lady on the phone told me that there is a tenant living there so there would be an agent attending the viewing too.

I turned up at 7:30pm, there was no agent so I attempted to ring the buzzer, there was no answer from the tenant. I appreciate that this is not the fault of the agent, however I had made a 45 minute drive to be there, and had no contact number or anything to follow up with. The real issue is how this was then dealt with. When I called the next day to explain, instead of an apology I was told 'an agent wouldn't be at the viewing if its out of hours' - this was repeated a few times.

I had to then explain I am not arguing that this is procedure, I am just stating that this is what was said to me on the phone. Nobody answered and I was stuck outside. I asked if I could be the next person to view the property when it was rescheduled, due to never being let in, which I never found out the reason for. I spoke with a man and I was told I could have a slot to view the premises on a Wednesday evening, being the first available slot.

I then get a phonecall the day before this saying the property was viewed before I had the chance to look and it has now been sold. It seems very unfair that after through no fault of my own I could not view and specifically asking to view next after not being given access - that I don't even get the opportunity to view and make an offer. This entire business seems to be built on a lack of communication.

I am not going to name individual names etc, because its pointless when the issue is clearly wider than people and more to do with processes. However, the reluctance to see the mistakes made and acknowledge/apologise just left me with a bitter taste in my mouth. I was very shocked to see how many 5 star reviews they have on Google, but after looking closer I see than the majority of these accounts have only reviewed Hicks Hadley, so the chances are there is a scheme that offers reward for a good review, or they are family and friends. Fingers crossed that when I do buy something, that it is not listed through Hicks Hadley, as I imagine the point of viewing would just be the beginning of the problems.

Brilliant service when selling our house. They kept us up to date with everything going on throughout the process. Friendly staff, I can't praise them highly enough. Thank you to the Hicks Hagley Team.

Fantastic experience with both the sales & lettings teams. We bought a buy to let property and then let it out promptly thanks to Hicks Hadley. Thanks to Oli, Jon, Clair, Natalie and the rest of the team.

Sue was lovely when my wife & I had our 1st meeting with her, she was very reassuring to us both about moving forward with the sale of our house. The photos & write up of our property was very professionally done & the attention to detail was clear to see. Also had conversations with Clair who was great with advice about accepting offers & then keeping us updated with how things were progressing. Can not recommended Hicks Hadley enough my house was only on sale a week & it was a smooth process.

Hicks Hadley were far more helpful and informative than our own estate agent we sold our house with. They returned calls when they said they would and couldn't fault them. Thank you all so very much. Richard (Brian) and Linda Beaty.

Hicks Hadley have been amazing from the point we Instructed them all the way through to the final sale. They were patient, professional and always available to talk to through a very stressful house moving situation. Would highly recommend them to anyone! Thank you to all the team at Hicks Hadley and all the best.