Hackett Property

Awesome experience from this team! The staff were very friendly, especially Youssef who helped me to choose the right place I wanted according to my taste in just one day! The proceedings were also done quickly by this team! Highly recommended!

The Best Estate Agent in Sunderland. They have been nothing but kind. accommodating and supportive to all our international students. I find them to be helpful, fair and supportive. All the team at Hackett, I can't thank you enough for your support and flexibility. Everyone is always hands on to help from Brendan, Haley, Sarah, Nikki, Sophie, Eazi, Claire, Yousef.

Everyone is helpful! Nikki particularly helped us tremendously working outside office hours to accommodate our late arrivals. Honestly, our international students face a great deal of difficulty renting in the UK and Hackett, has really made it easy for us, going beyond and above for our students. Thank you all :. More success.

Just want to stress out there, how these people from this office deseaved us into paying more and a year's worth of council tax for a mouldy ready to fall down property and making us think that the contract was terminated. I'm discussed for what these people would do to gain more and more money and also taking adevantage of foreigners since they don't know the rules here and are afraid.

Stay away from these people, there are plenty of agencies around Sunderland that will treat with you honesty and value for money! 1 star looks a lot but there is no option for 0, unfortunately.

Rented from Hackett for 2 years, can't fault the service from Hackett but the WiFi was really slow and this caused a lot of problems for me, even though Hacketts did ask the landlord to get a quicker speed they wouldn't agree which was annoying. Everything thing else was great. Nice staff always friendly.

One of the best company's I have dealt with so far. Very professional and organised throughout my search for a property. Would definitely recommend.

Do not get your new property with this company. My flatmate and ourselves have dealt with Hackett Properties for almost 6 months. We have endured 4 months worth of building work in our flat without notice, 5 days with a blocked sink, 20 days without a working shower (we had to attend a local gym to shower while Hackett did not deal with the issue despite being aware) and we are currently 5 days without working Internet (We have emailed twice and called about this, but they have ignored our emails) Terrible company that I would avoid at all costs. Please do not sign with this company.

Unorganized. Unprofetional behaviour. Do not care about customers. Hiding the truth about the state of the properties they provide. False inventories. Unfortunatelly they have cornered the market, managing the largest percentage of the sudent flats, so you do not really have a choice but to deal with them.

Critical: Professionalism Am highly disappointed today with this Hacket property. I booked in for a view not knowing that someone has paid for the 2bed apartments. Was not happy. Customer service zero. Am looking for a 2bed apartment but no one is responding to me.

Hacketts were recommended to me by a contractor, I was looking for an agent to find tenants and fully manage my property for me! I wanted a local agent that is experienced in letting to students. I had Brendan come round to see the house and for him to tell me about hacketts and for me to tell him what I'm looking for! Brendan is a nice guy and very knowledgeable!

Within a couple of days the house was advertised on various platforms And was fully let! I would recommend any landlord looking to let their property out to use hacketts because they are active and communicate well!

If I could give zero stars. I would. Poor booking management, mixed responses from the main office and very poor customer service. I understand mistakes may happen, but as a company take responsibility, and do not blame your customers for poorly communicated (or lack of) information. Students - please avoid!