The Key Place

Critical: Professionalism, Quality, Responsiveness Extremely disappointed from the beginning of the tenancy to now. House was inhabitable on move in. Further more I request a Manager/ Director to come back to me via my email I sent to yourselves today as the property manager agreed to meet me at the house today, but was a no show.

Critical: Professionalism Asked me to pay 6 months rent as deposit which is illegal in Scotland, which I had to inform them of. Took a full month to process my tenancy application because of poor communication on their end. Would not recommend if you can help it.

We've rented through these guys for over 3 years now and they are great! Repairs dealt with promptly, any questions or enquiries always dealt with efficiently, always there to help and advise in any way they can. When moving property we really didn't want to go through anyone else and we are glad we didn't. Thankyou to the whole team - you really do go over and above to help both tenants and landlords!

As a tenant, I could not recommend this agency enough. I was a tenant with The Key Place for about one year, and they were always very quick and good in the communication, even for the smallest issue or for advice, and very professional at all stages. I never had a problem with them. They respond in less than 24 hours for any repair, and deal with the landlord on your behalf in an excellent way, making every process extremely smooth.

I can highly recommend this agency as a tenant. Quick, smooth and clear communication from the beginnings. Very polite staff. Immediate response and dealing with issues right away. I'm very happy with them.

Seemed nice at first glance but once they had my money in their pocket things changed dramatically. The application process was an utter farce. I let with them for two years during which they constantly ignored significant repairs and damp that appeared in the flat shortly after we moved in. The one time they managed to actually send workmen around they gave me no warning and I had a panic attack coming home to find unexplained strangers in my house.

They ignored my repeated requests to have a potentially dangerous leak fixed and upon my moving out tried to retain my deposit for the damage they themselves had caused due to incompetence and blatant negligence. They do not care about their tenants, absolute con artists and leeches. Avoid at all costs.

The Key Place team have been absolutely fantastic in making my almost 3 year stay with them a great experience. No fuss and ever so prompt in responding to my emails and request. Rose has kept on top of safety checks and actually had workmen showing up at time date/times she said they would! Hope my next letting agency will provide the high quality of service that I'm used to now! Thank you all!

I found The Key Place to be very professional and efficient when I was a tenant with them. Their staff were really polite and helpful. The property I rented was in good condition and The Key Place were very good at dealing with any issues that arose. I was really satisfied with The Key Place and I would highly recommend them.

Had a surveyor and and inspector appear in my house with no prior email sent to inform me of their visit on two wonderfully exciting occasions. I work night shift and both times have been in my bed sleeping when they have walked in. The first reply we got to our second complaint basically threw the blame at us but there was no email sent till 20 days after i had my home intruded on. Was promised it wouldn't happen again the first time, and have been given the same empty promise and apology.

As far as I can tell from a legal perspective they have broken our tenant agreement twice. Avoid. Also folks take a look at the reviews. Strange that they either 1 star or 5 star. They are clearly boosting their own profile.

I would highly reccomend the Key Place as a tennant. They worked hard to make sure that any problem I had with the property was fixed quickly and to a high standard. They are extremely professional and efficient. I've experienced several letting agencies in/around Edinburgh and they are by far the best that I've had. I would certainly look to use them again

Worst experience ever! Worst 18 months of our lives! Manager had our housing benefit stopped with no notice. (Minimal amount it was) have realised since it was to get council to pay it straight to them. Common practice! Manager was caught peering through my living room window whilst my 2 year old old ran round having just been changed. After confronting the company about it nothing more was said!

They have now disputed my deposit. they got clean carpets cleaned, clean windows cleaned, clean ovens cleaned and non existent light builds replaced! DO NOT USE THIS COMPANY!